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British Pregnancy Advisory Service (BPAS)

Admin Assistant - 15 hours

The closing date is 07 November 2025

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Job summary

Are you a strong administrator looking for a new challenge?

Do you enjoy working within a busy office where no two days are the same?

At BPAS, we're looking for an experienced administrator to come and join our fast paced team in our Richmond Telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care.

This role is for 15 hours per week to be worked on Tuesdays and Thursdays. A detailed shift pattern and salary information can be found in the further information section below.

Please note administration experience gained within an office/professional environment is essential for this role.

About You

You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

We are also looking for:

  • Experience of dealing with patients within a care environment.
  • Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
  • Good attention to detail, supportive towards colleagues and clients and is an effective team player.

Main duties of the job

  • Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
  • Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
  • Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
  • Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
  • Provide admin support for safeguarding in the hub.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

  • Life assurance cover at 3 times salary
  • 34 days annual leave per year
  • A defined contribution pension scheme.
  • You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Details

Date posted

24 October 2025

Pay scheme

Other

Salary

£28,050 to £31,074 a year pro rata - Depending on skills & experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0201-TELRIC-AA-15-TT

Job locations

Rosslyn Clinic

15 Rosslyn Road

Twickenham

TW1 2AR


Job description

Job responsibilities

There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch we're happy to help.

Location: Telemed Richmond, Rosslyn Clinic, 15 Rosslyn Rd, East Twickenham, Twickenham TW1 2AR

Once trained and following a successful probation, this role will become a mixture of hub and homeworking more will be discussed at interview

Salary: £28,050 to £31,074 (£14.98 - £16.60p/h) per annum, pro rata for part time hours (inclusive of OLW)

Shift Pattern: 15 hours per week

  • Tuesday & Thursday - 09:00 to 17:00

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Job description

Job responsibilities

There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.

Further Information

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch we're happy to help.

Location: Telemed Richmond, Rosslyn Clinic, 15 Rosslyn Rd, East Twickenham, Twickenham TW1 2AR

Once trained and following a successful probation, this role will become a mixture of hub and homeworking more will be discussed at interview

Salary: £28,050 to £31,074 (£14.98 - £16.60p/h) per annum, pro rata for part time hours (inclusive of OLW)

Shift Pattern: 15 hours per week

  • Tuesday & Thursday - 09:00 to 17:00

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

Essential

  • English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience

Essential

  • Experience at telephone and reception procedures
  • Administration experience gained in an office environment
  • Understand clerical procedures including the checking of documentation
  • Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

Desirable

  • Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment

General

Essential

  • Do you support a woman's right to choose abortion?
  • Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
  • This role is working 15 hours per week on Tuesdays and Thursdays at our hub in Richmond (TW1 2AR). Can you commit to this work pattern?

Desirable

  • Would you like to add any further information/statements to support your application?
Person Specification

Qualifications

Essential

  • English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2

Experience

Essential

  • Experience at telephone and reception procedures
  • Administration experience gained in an office environment
  • Understand clerical procedures including the checking of documentation
  • Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams

Desirable

  • Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment

General

Essential

  • Do you support a woman's right to choose abortion?
  • Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
  • This role is working 15 hours per week on Tuesdays and Thursdays at our hub in Richmond (TW1 2AR). Can you commit to this work pattern?

Desirable

  • Would you like to add any further information/statements to support your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

Rosslyn Clinic

15 Rosslyn Road

Twickenham

TW1 2AR


Employer's website

https://www.bpas.org (Opens in a new tab)

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

Rosslyn Clinic

15 Rosslyn Road

Twickenham

TW1 2AR


Employer's website

https://www.bpas.org (Opens in a new tab)

Employer contact details

For questions about the job, contact:

The Recruitment Team

recruitment@bpas.org

Details

Date posted

24 October 2025

Pay scheme

Other

Salary

£28,050 to £31,074 a year pro rata - Depending on skills & experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0201-TELRIC-AA-15-TT

Job locations

Rosslyn Clinic

15 Rosslyn Road

Twickenham

TW1 2AR


Supporting documents

Privacy notice

British Pregnancy Advisory Service (BPAS)'s privacy notice (opens in a new tab)