Job summary
Please note: This role will become a hybrid role after the initial training period. Training will take place at the hub.
Are you an experienced Administrator looking for a new challenge? Then this may be the role for you!
We're looking for a Capacity Resource Planner at our Bournemouth hub for 24 hours per week working Monday, Thursday and Friday. (More details can be found below).
The role will support the work of the Telemedical Services in Bournemouth through close monitoring of templates, appointment availability and resource interpretation.
The Telemedical Capacity Administrative Support will undertake related activities by providing telephone back up for appointment bookings, managing the incoming suitability reports, auditing client case notes and providing admin support to the function as a whole.
About You
We're looking for someone who has previous experience of telephone and administration work within a customer care environment, someone who has exceptional communication skills, particularly listening skills and someone who is able to complete tasks under pressure and short notice.
You will also bring:
- Experience of inputting and basic reporting and formulas
- Non-judgmental with the ability to maintain strict confidentiality at all times
- Able to multi-task and move between roles easily
- Good prioritisation skills with the ability to process multiple instructions
Main duties of the job
- To regularly monitor and adjust appointment templates to reflect targeted
initiatives and pre agreed allocations.
- Offering and moving clients
between Telemedical Hubs when needed to ensure no disruption to clients, and
equitable wait times for all ICBs/clients
- Ensuring the agreed percentage of client case notes are audited to agreed standards and offer feedback regarding audit process to management.
- To support the day-to-day active management of capacity and highlight gaps
and/or capacity concerns to management.
- Work alongside the Hub
first line management team to ensure wait time and efficiency KPIs are met.
- Daily
update of Rotamaster to facilitate accurate reporting and forecasting.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing & midwifery colleagues will have the opportunity to train in 1st & 2nd trimester sonography scanning, contraception fitting & STI testing. For surgical units you will gain experience in conscious sedation & general anaesthetic treatment in our operating departments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
The full job description and terms of employment (including salary information) can be found on the right hand side of the advert and are available for you to download and review.
Further information:
Salary: £24,209 to £28,552 per annum pro rata, depending upon skills and experience (£12.93 - £15.25 ph)
Location: BPAS Bournemouth Dean Park Clinic, 23 & 25 Ophir Road, Bournemouth BH8 8LS. You will spend 2 days in the hub and 1 day working from home (once trained).
Working Pattern: 24 hours per week
- Monday 08:30 - 17:00
- Thursday 08:00 - 17:00
- Friday 08:00 - 16:00
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status. This is in addition to the requirement to provide evidence of vaccination/immunity against the following conditions of Tuberculosis, Hepatitis B, MMR and Varicella for clinical roles directly involved in patient care.
Job description
Job responsibilities
The full job description and terms of employment (including salary information) can be found on the right hand side of the advert and are available for you to download and review.
Further information:
Salary: £24,209 to £28,552 per annum pro rata, depending upon skills and experience (£12.93 - £15.25 ph)
Location: BPAS Bournemouth Dean Park Clinic, 23 & 25 Ophir Road, Bournemouth BH8 8LS. You will spend 2 days in the hub and 1 day working from home (once trained).
Working Pattern: 24 hours per week
- Monday 08:30 - 17:00
- Thursday 08:00 - 17:00
- Friday 08:00 - 16:00
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status. This is in addition to the requirement to provide evidence of vaccination/immunity against the following conditions of Tuberculosis, Hepatitis B, MMR and Varicella for clinical roles directly involved in patient care.
Person Specification
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is for 24 hours per week over 3 days, Monday, Thursday and Friday. Can you commit to this?
- This role is a hybrid position working 2 days from the Bournemouth hub and 1 day from home (once trained). We require candidates to live locally to the Bournemouth hub. Please state your postcode.
Desirable
- Please list any further information you wish to add in support of your application for this role.
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Experience
Essential
- Previous experience of telephone work
- Proven experience in a customer care environment
- Experience of inputting data and basic reporting and formulas
Desirable
- Experience of BPAS Booking & Information Centre
Knowledge & Skills
Essential
- Excellent communication skills, particularly listening skills
- Ability to calm stressful situations
- Ability to process multiple instructions and prioritise effectively
- Geography of UK
Desirable
- Ability to input, sort and use formulas in MS Excel in order to create / utilise reports
Person Specification
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is for 24 hours per week over 3 days, Monday, Thursday and Friday. Can you commit to this?
- This role is a hybrid position working 2 days from the Bournemouth hub and 1 day from home (once trained). We require candidates to live locally to the Bournemouth hub. Please state your postcode.
Desirable
- Please list any further information you wish to add in support of your application for this role.
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Experience
Essential
- Previous experience of telephone work
- Proven experience in a customer care environment
- Experience of inputting data and basic reporting and formulas
Desirable
- Experience of BPAS Booking & Information Centre
Knowledge & Skills
Essential
- Excellent communication skills, particularly listening skills
- Ability to calm stressful situations
- Ability to process multiple instructions and prioritise effectively
- Geography of UK
Desirable
- Ability to input, sort and use formulas in MS Excel in order to create / utilise reports
