Job summary
Are you a strategic leader with a passion for delivering high-quality client-centered services? Do you have the vision and experience to lead multi-disciplinary teams in a dynamic healthcare environment? If so, we want to hear from you!
BPAS is committed to delivering safe, effective, and compassionate care. Our services include In-Clinic Operations, Telemedicine Consultations, and Client Support, providing 24/7, 365-day care to meet the needs of our clients. We pride ourselves on fostering a supportive, high-performance culture where staff are motivated and empowered to excel.
As Head of Operations and part of a team of 4, you will be responsible for the strategic development and operational performance of our In-Clinic Services, Telemedicine Consultation Services, and Client Support Services. You will lead a team of dedicated managers to ensure seamless, client-centered service delivery that aligns with BPASs goals and standards.
We are looking for an accomplished leader with extensive experience managing diverse, geographically dispersed teams. A background that demonstrates a strong ability to deliver on strategic objectives, manage performance, and drive continuous improvement in a healthcare or social care environment.
Main duties of the job
- Strategic Planning -Develop & implement strategic & operational plans to align services with BPAS organisational goals.
- Operational Oversight -Ensure that services across In-Clinic Operations, Telemedicine, & Client Support are delivered to high-quality standards, on time, & within budget.
- Resource Management -Oversee capacity management, workforce planning, & resource allocation to ensure timely, safe, & effective care.
- Leadership & Development-Provide leadership, motivation, & guidance to managers, supporting their development & fostering a culture of accountability & continuous improvement.
- Performance Management -Define & monitor KPIs ensuring alignment with organisational objectives. Take the lead on identifying underperformance & corrective actions.
- Budget Management -Lead on budget plans & financial oversight for all service areas, ensuring expenditure aligns with performance & quality objectives.
- Change Management- Lead & implement organisational changes across departments to improve client experiences, operational efficiency, & service quality.
- Compliance & Quality -Foster a culture of continuous improvement & client-centered care, ensuring services are consistently CQC compliant & ready.
- Stakeholder Engagement: -Represent BPAS at events, building strong relationships with commissioners, regulators, external partners.
- Complaint & Risk Management:-Provide oversight for complaints, incidents, & investigations, ensuring appropriate escalation & resolution.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
A full job description along with T&Cs and salary information is available for you to download and review.
Further Information
Location: Hybrid - working from home with days in Head Office Leamington Spa and BPAS Units when required.
Base location: - BPAS Head Office, Orion House, Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary: £70,000 - £75,000 depending on Skills and Experience
Hours Per Week: 36 hours
Hours of Work: Monday to Friday 9am 5pm and Friday 9am 3.30pm
NB: Shifts that are longer than 6 hours, will include a 30 minutes unpaid break.
On call -All members of the Senior Operating Team will be required to participate in an on-call rota. The On-Call policy and procedure is being reviewed and revised, however it is envisaged that participation will involve being available to receive emergency / on-call telephone calls up to 9pm Monday to Friday and on Saturdays and Sundays approximately 4 times per year.
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print:All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References:All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
A full job description along with T&Cs and salary information is available for you to download and review.
Further Information
Location: Hybrid - working from home with days in Head Office Leamington Spa and BPAS Units when required.
Base location: - BPAS Head Office, Orion House, Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary: £70,000 - £75,000 depending on Skills and Experience
Hours Per Week: 36 hours
Hours of Work: Monday to Friday 9am 5pm and Friday 9am 3.30pm
NB: Shifts that are longer than 6 hours, will include a 30 minutes unpaid break.
On call -All members of the Senior Operating Team will be required to participate in an on-call rota. The On-Call policy and procedure is being reviewed and revised, however it is envisaged that participation will involve being available to receive emergency / on-call telephone calls up to 9pm Monday to Friday and on Saturdays and Sundays approximately 4 times per year.
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print:All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References:All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Knowledge & Skills
Essential
- Understanding of Care Quality Commission (CQC) requirements and NHS commissioning processes.
- Numerate, with experience of setting and managing budgets.
- Commercially astute, recognising the link between service provision and business development.
Desirable
- An understanding of telephony-based service provision.
- Knowledge of the Abortion Act and of National Care Standards.
Qualifications
Essential
- Level 5 Management qualification or equivalent
Disposition
Essential
- Able to effectively balance competing priorities.
- Logical, methodical approach and self-confident with the ability to generate trust.
General
Essential
- Do you support a woman's right to choose abortion?
- What does Values Driven Leadership mean to you and how has this shaped your career to date?
- Are you friend of family member of a current BPAS employee? (Please provide details if needed)
Supporting Statement
Essential
- Your statement should outline your motivation for applying and what you believe you can bring to the role and if desired, an opportunity to elaborate further on how your skills and experience align with the role description and candidate profile.
Experience
Essential
- Proven experience in leading large, multi-disciplinary and geographically teams and line managers.
- Experience of setting & developing strategies and key performance indicators.
- Strong knowledge of capacity management, workforce scheduling, and service center management.
- Continuous improvement/process improvement experience from a service environment and working to create a seamless client pathway through all available contact channels.
Person Specification
Knowledge & Skills
Essential
- Understanding of Care Quality Commission (CQC) requirements and NHS commissioning processes.
- Numerate, with experience of setting and managing budgets.
- Commercially astute, recognising the link between service provision and business development.
Desirable
- An understanding of telephony-based service provision.
- Knowledge of the Abortion Act and of National Care Standards.
Qualifications
Essential
- Level 5 Management qualification or equivalent
Disposition
Essential
- Able to effectively balance competing priorities.
- Logical, methodical approach and self-confident with the ability to generate trust.
General
Essential
- Do you support a woman's right to choose abortion?
- What does Values Driven Leadership mean to you and how has this shaped your career to date?
- Are you friend of family member of a current BPAS employee? (Please provide details if needed)
Supporting Statement
Essential
- Your statement should outline your motivation for applying and what you believe you can bring to the role and if desired, an opportunity to elaborate further on how your skills and experience align with the role description and candidate profile.
Experience
Essential
- Proven experience in leading large, multi-disciplinary and geographically teams and line managers.
- Experience of setting & developing strategies and key performance indicators.
- Strong knowledge of capacity management, workforce scheduling, and service center management.
- Continuous improvement/process improvement experience from a service environment and working to create a seamless client pathway through all available contact channels.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
