Job summary
*This role is part of our Solent
Cluster and although your main place of work is Portsmouth, there may be the requirement to work at the Southampton and
Basingstoke units to cover sickness and annual leave on an ad-hoc basis.
Do you enjoy
working within a busy office or reception environment, where no two days are
the same?
Do you have experience of
general administrative procedures?
We are looking for
an experienced Admin Assistant to come and join our unit in Portsmouth. As the Admin Assistant you will be responsible for completing all administrative and client support tasks within the unit, supporting clients through their episode of care.
This unit-based role is working 15.5 hours per week every Thursday and Friday. A detailed shift pattern and salary information can be found below in the further information section.
About You
You will have strong experience of working within an office environment, where you have
carried out administration duties. You will be an excellent communicator both
internally and externally and will demonstrate a friendly and positive attitude
when interacting with clients, colleagues, and external parties.
Main duties of the job
- Answer and direct telephone queries, liaising with both internal and
external colleagues, as necessary.
-
Accurately check or complete BPAS and legal paperwork, ensuring all
relevant documentation is available for the clients episode of care.
-
Monitor, edit and amend appointment list, using as appropriate BPAS booking
system, informing clients if changes to their appointment become necessary.
-
Assist in the monitoring, control and ordering of stock, sort and
distribute incoming mail and prepare and dispatch statistical information and
reports.
We are also looking
for:
-
Experience of dealing face to face with clients who may be angry or upset,
within a care environment.
-
Knowledge of clerical procedures including checking documentation,
telephone, and reception duties.
-
Good attention to detail, supportive towards colleagues and clients and an effective team player.
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary £23,886 - £26,910 per annum pro rata (£12.76 - £14.38ph). Depending on skills and experience.
Shift Pattern 15.5 hours per week
Thursday - 08:30 - 16:00
Friday - 08:00 - 17:00
Location
Portsmouth will be classed as your base unit with mileage paid to the other 2 as per the BPAS expenses policy.
BPAS Portsmouth St Mary's Community Health Campus, Sexual Health, 2nd Floor, Milton Road, Portsmouth PO3 6AD
- BPAS Southampton - Royal South Hampshire Hospital, Sexual Health Services (Level B) Brintons Terrace, Southampton SO14 0YG
- BPAS Southampton (New Location from April 26)- Eastleigh Health centre, Newtown Rd., Eastleigh SO50 9AG
- BPAS Basingstoke Basingstoke Sexual Health Clinic, Crown Heights, Alecon Bridge, Basingstoke RG21 7AN
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary £23,886 - £26,910 per annum pro rata (£12.76 - £14.38ph). Depending on skills and experience.
Shift Pattern 15.5 hours per week
Thursday - 08:30 - 16:00
Friday - 08:00 - 17:00
Location
Portsmouth will be classed as your base unit with mileage paid to the other 2 as per the BPAS expenses policy.
BPAS Portsmouth St Mary's Community Health Campus, Sexual Health, 2nd Floor, Milton Road, Portsmouth PO3 6AD
- BPAS Southampton - Royal South Hampshire Hospital, Sexual Health Services (Level B) Brintons Terrace, Southampton SO14 0YG
- BPAS Southampton (New Location from April 26)- Eastleigh Health centre, Newtown Rd., Eastleigh SO50 9AG
- BPAS Basingstoke Basingstoke Sexual Health Clinic, Crown Heights, Alecon Bridge, Basingstoke RG21 7AN
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Experience
Essential
- Administration experience gained within an office environment and general office duties Experience with clerical procedures including the checking of documentation Experience of telephone and reception procedures
Desirable
- Experience of dealing face to face with patients who may be angry or upset, within a care environment Healthcare administration experience
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Essential
- Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This role is for 15.5 hours per week on Thursday and Fridays at our unit in Portsmouth. Can you commit to this?
- This role is part of our Solent Cluster and there may be the requirement to work at the Southampton and Basingstoke units to cover sickness and annual leave - can you travel to all 3 units?
Desirable
- Please list any further information you wish to add in support of your application for this role.
Person Specification
Experience
Essential
- Administration experience gained within an office environment and general office duties Experience with clerical procedures including the checking of documentation Experience of telephone and reception procedures
Desirable
- Experience of dealing face to face with patients who may be angry or upset, within a care environment Healthcare administration experience
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Essential
- Do you support a woman's right to choose abortion? Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This role is for 15.5 hours per week on Thursday and Fridays at our unit in Portsmouth. Can you commit to this?
- This role is part of our Solent Cluster and there may be the requirement to work at the Southampton and Basingstoke units to cover sickness and annual leave - can you travel to all 3 units?
Desirable
- Please list any further information you wish to add in support of your application for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
