Job summary
Are you a skilled and compassionate leader with a passion for providing exceptional client care? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity for you to make a difference!
We are looking for an experienced Client Care Manager to work on a full time basis, working 36 hours per week over Monday to Friday at our unit in Richmond.
You will play a pivotal role in managing the entire client care process, from assessment through to treatment and follow-up. Your primary focus will be to ensure the achievement of service standards through effective coordination of staff and financial resources.
About You:
You will have proven experience with working in a care environment, experience of managing people and carrying out an administrative function with resource management responsibilities.
This is a rewarding opportunity to contribute to a cause that empowers individuals to make informed choices about their reproductive healthcare.
Main duties of the job
- To motivate staff to ensure the achievement of
unit targets and quality standards set by the Treatment Unit Manager
- To ensure effective communication systems are
maintained within the admin department, with effective lines of communication
between other staff, departments, and units.
- To ensure that clients and their escorts are
treated with courtesy and respect and that they receive a high standard of
service.
- To manage the
administration of consultation and treatment appointments, medical case notes,
client comment forms and monthly case note audits as appropriate.
About us
The British Pregnancy Advisory Service (BPAS)is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job description
Job responsibilities
A full job description and salary information is attached and available for you to download and review.
Further information:
Salary: £34,097 - £37,998 per annum - depending on skills and experience, inclusive of OLW
Hours Per Week: 36
Hours of Work: Flexible over the week over Monday to Friday
Location: BPAS Richmond London Unit Rosslyn Clinic, 15 Rosslyn Road, East Twickenham, Middlesex TW1 2AR
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Job description
Job responsibilities
A full job description and salary information is attached and available for you to download and review.
Further information:
Salary: £34,097 - £37,998 per annum - depending on skills and experience, inclusive of OLW
Hours Per Week: 36
Hours of Work: Flexible over the week over Monday to Friday
Location: BPAS Richmond London Unit Rosslyn Clinic, 15 Rosslyn Road, East Twickenham, Middlesex TW1 2AR
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Counselling Skills
Desirable
- A level standard of education
- Counselling qualification
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This role is for 36 hours per week over Monday to Friday at our unit in Richmond. Can you commit to this working pattern?
Desirable
- Please add any further information or statements, if required, to support your application.
Experience
Essential
- Experience in managing administration staff to ensure the consistent delivery of cost effective, client orientated services.
- Working within a care environment and able to take responsibility to safeguard young people and to protect vulnerable adults.
- Able to work well in a team-oriented environment with a common-sense approach to problem-solving.
Desirable
- Previous experience of managing people
Skills & Knowledge
Essential
Desirable
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Counselling Skills
Desirable
- A level standard of education
- Counselling qualification
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This role is for 36 hours per week over Monday to Friday at our unit in Richmond. Can you commit to this working pattern?
Desirable
- Please add any further information or statements, if required, to support your application.
Experience
Essential
- Experience in managing administration staff to ensure the consistent delivery of cost effective, client orientated services.
- Working within a care environment and able to take responsibility to safeguard young people and to protect vulnerable adults.
- Able to work well in a team-oriented environment with a common-sense approach to problem-solving.
Desirable
- Previous experience of managing people
Skills & Knowledge
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
