Client Care Manager

Job summary

Are you a skilled and compassionate leader with a passion for providing exceptional client care? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity for you to make a difference!

As the Clinic Manager for Client Care Services, you will play a pivotal role in managing the entire client care process, from assessment through to treatment and follow-up.

Your primary focus will be to ensure the achievement of service standards through effective coordination of staff and financial resources.

We are looking for someone who has previous experience with working in a care environment, that has experience of managing people and carrying out an administrative function with resource management responsibilities.

This is a rewarding opportunity to contribute to a cause that empowers individuals to make informed choices about their reproductive healthcare.

Main duties of the job

1. Lead and Motivate:

• You will provide effective line management to the administrative staff, inspiring and motivating them to achieve unit targets and maintain quality standards set by the Treatment Unit Manager.
• Foster a culture of open communication and teamwork within the admin department, while ensuring effective lines of communication with other staff, departments, and units.
• Proactively participate in key meetings and conferences, facilitating the cascade of vital information to the team.
• Ensure compliance with HR Policies and Procedures, including performance management, sickness absence, and grievance handling.

1. Client-Centered Service:

• Guarantee the consistent delivery of professional and client-focused services that meet defined service standards.
• Collaborate with the Treatment Unit Manager to ensure adherence to all Department of Health, Healthcare Commission, and BPAS policies and procedures.
• Oversee the administration of consultation and treatment appointments, medical case notes, client comment forms, and monthly case note audits.
• Contribute to the development and implementation of policies and procedures related to the care of young people and vulnerable adults.

1. Resource Management:

• Ensure the administration service aligns with the Treatment Unit Manager's directions, particularly regarding finances and documentation.
• Maintain accurate patient registers and develop systems for accurate and timely statistical reporting to Head Office.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing & midwifery colleagues will have the opportunity to train in 1st & 2nd trimester sonography scanning, contraception fitting & STI testing. For surgical units you will gain experience in conscious sedation & general anaesthetic treatment in our operating departments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.