Bank/Casual Admin Assistant

Job summary

*Please note this is a casual vacancy covering periods of annual leave and sickness across our two units in Reading & Slough*

Do you enjoy working within a busy office or reception environment, where no two days are the same but you are unable to commit to a permanent job right now?

Are you looking for flexible employment that will allow you to maintain good work life balance?

Do you have experience of general administrative procedures?

About the role:

We are looking for an experienced Admin Assistant to come and join our two units in Reading and Slough on a casual basis. You'll work as part of the team in carrying out admin tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.

By working as a Casual/Bank employee you will benefit from flexible hours that suit you as well as a pensionable income.

About You:

Ideally you will have strong experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.

Main duties of the job

Day to day duties:

Answer and direct telephone queries, liaising with both internal and external colleagues, as necessary.

Accurately check or complete BPAS and legal paperwork, ensuring all relevant documentation is available for the clients episode of care.

Monitor, edit and amend appointment list, using as appropriate BPAS booking system, informing clients if changes to their appointment become necessary.

Assist in the monitoring, control and ordering of stock, sort and distribute incoming mail and prepare and despatch statistical information and reports.

We are also looking for:

Experience of dealing face to face with clients who may be angry or upset, within a care environment.

Knowledge of clerical procedures including checking documentation, telephone, and reception duties.

Good attention to detail, supportive towards colleagues and clients and is an effective team player.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing & midwifery colleagues will have the opportunity to train in 1st & 2nd trimester sonography scanning, contraception fitting & STI testing. For surgical units you will gain experience in conscious sedation & general anaesthetic treatment in our operating departments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.