Job summary
Do you enjoy working within a busy office or reception environment, where no two days are the same?
We are looking for an experienced Admin Assistant to come and join our Luton Unit on a part time basis for either 12.5 or 15 hours a week over 2 days - Wednesday & Saturday.
You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.
About You:
You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
Main duties of the job
Day to day duties:
-
Answer and direct telephone queries, liaising with both internal and
external colleagues, as necessary.
-
Accurately check or complete BPAS and legal paperwork, ensuring all
relevant documentation is available for the clients episode of care.
-
Monitor, edit and amend appointment list, using as appropriate BPAS booking
system, informing clients if changes to their appointment become necessary.
-
Assist in the monitoring, control and ordering of stock, sort and
distribute incoming mail and prepare and despatch statistical information and
reports.
We are also looking
for:
-
Experience of dealing face to face with patients who may be upset,
within a care environment.
-
Knowledge of clerical procedures including checking documentation,
telephone, and reception duties.
-
Good attention to detail, supportive towards colleagues and clients and
is an effective team player.
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job description
Job responsibilities
The full job description and terms and conditions of the role can be found on the right hand side of the advert, under supporting documents. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary: £23,886 - £26,910 per annum (£12.76 - £14.38ph) depending on skills/experience. Pro-rata for part time hours.
Hours: Successful applicant will work either 12.5 hrs or 15hrs over 2 days.
Shift Pattern:
Shift pattern 1
- Wednesday - 7.5 hours
- Saturday - 5 hours
or
Shift pattern 2:
- Wednesday - 7.5 hours
- Saturday - 7.5 hours
Location: BPAS Luton Central - Units 1 & 2 Imperial Court, Laporte Way, Luton LU4 8FE
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Job description
Job responsibilities
The full job description and terms and conditions of the role can be found on the right hand side of the advert, under supporting documents. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary: £23,886 - £26,910 per annum (£12.76 - £14.38ph) depending on skills/experience. Pro-rata for part time hours.
Hours: Successful applicant will work either 12.5 hrs or 15hrs over 2 days.
Shift Pattern:
Shift pattern 1
- Wednesday - 7.5 hours
- Saturday - 5 hours
or
Shift pattern 2:
- Wednesday - 7.5 hours
- Saturday - 7.5 hours
Location: BPAS Luton Central - Units 1 & 2 Imperial Court, Laporte Way, Luton LU4 8FE
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Experience
Essential
- Administration experience gained within an office environment and general office duties
- Experience with clerical procedures including the checking of documentation
- Experience of telephone and reception procedures
Desirable
- Experience of dealing face to face with patients who may be angry or upset, within a care environment
- Healthcare administration experience
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is either for 12.5 hours per week, working 7.5 hours on Wednesday and 5 hours on Saturday or 15 hours per week, working 7.5 hours on Wednesday, and 7.5 hours on Saturday in our Unit in Luton - Which pattern would be your preference? Can you commit to it?
Desirable
- Would you like to add any further information/statements to support your application
Person Specification
Experience
Essential
- Administration experience gained within an office environment and general office duties
- Experience with clerical procedures including the checking of documentation
- Experience of telephone and reception procedures
Desirable
- Experience of dealing face to face with patients who may be angry or upset, within a care environment
- Healthcare administration experience
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is either for 12.5 hours per week, working 7.5 hours on Wednesday and 5 hours on Saturday or 15 hours per week, working 7.5 hours on Wednesday, and 7.5 hours on Saturday in our Unit in Luton - Which pattern would be your preference? Can you commit to it?
Desirable
- Would you like to add any further information/statements to support your application
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
