Job summary
Are you looking to put your leadership & change management experience into practice in a senior role?
We are looking for an Operational Manager to oversee our reproductive healthcare services within the North West region. Consisting of the following locations: Chester, Manchester East, Manchester West,
Leicester, Dudley, Llandudno, Merseyside, St Helens, Warrington, Liverpool,
Powys, Shrewsbury, Telford.
We would welcome applicants with strong leadership & management skills from a clinical, commercial or corporate background.
About the role:
As an OM, you will be responsible for the ensuring BPAS treatment units in the region deliver safe, effective, & efficient client-centered termination of pregnancy services while developing & sustaining a high performing, motivated & engaged team.
This role will require strong operational management to ensure consistent service delivery at agreed national standards aligning to KPI's. You will work to ensure Units meet & can evidence all Care Quality Commission (CQC) requirements & be responsible for the management & development of Treatment Unit Managers within the region.
The way we deliver reproductive healthcare services is evolving & you will be a key part of that change. No caretaker management here! Ideas, vision, & drive required.
Main duties of the job
- Ensure service delivery to the agreed standards of client care, aligned to the treatment unit dashboards and within budget.
- Ensure the CQC Registered locations/satellites meet & can evidence all CQC requirements.
- Be responsible for operational performance and fostering cross-functional relationships, to deliver organisational KPIs working across internal & external (CCG) boundaries.
- Monitor & forecast the achievement of capacity across units, taking remedial action with TUMs to address shortfalls &/or unused appointments.
About You:
You will have a positive, pro-active working style with experience in leading direct reports to achieve operational standards. You will be adept at building and developing talent within your team. With a high level of personal resilience & self-confidence you will be comfortable having difficult conversations & effectively balancing multiple competing priorities at any one time.
People management experience including recruitment, performance management, disciplinaries, grievances & dealing with poor performance is essential for this role.
- Excellent communication, interpersonal, coaching, & mentoring skills.
- Able to lead by example, being assertive & positive whilst having a logical and methodical approach.
- Willing to travel as necessary, over significant distances & possibly at short notice
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
Further information and a full job description can be found on the right hand side of this advert.
Further Information:
Salary:£55,678 to £66,052 per annum dependent on skills and experience. You will also have a company car allowance of £5,100 per annum.
Working Pattern:36 Hours per week | To be worked flexibly Monday to Saturday to meet the needs of the service across the North West region..
Location:Home based with extensive regular travel across the North West region consisting of the following locations: Chester, Manchester East, Manchester West, Leicester, Dudley, Llandudno, Merseyside, St Helens, Warrington, Liverpool, Powys, Shrewsbury, Telford
Interested so far? Apply today!
We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.
If you have any questions about the role, the process, or require adjustments to support your application, please dont hesitate to get in touch were happy to help..
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
Further information and a full job description can be found on the right hand side of this advert.
Further Information:
Salary:£55,678 to £66,052 per annum dependent on skills and experience. You will also have a company car allowance of £5,100 per annum.
Working Pattern:36 Hours per week | To be worked flexibly Monday to Saturday to meet the needs of the service across the North West region..
Location:Home based with extensive regular travel across the North West region consisting of the following locations: Chester, Manchester East, Manchester West, Leicester, Dudley, Llandudno, Merseyside, St Helens, Warrington, Liverpool, Powys, Shrewsbury, Telford
Interested so far? Apply today!
We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.
If you have any questions about the role, the process, or require adjustments to support your application, please dont hesitate to get in touch were happy to help..
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Knowledge
Essential
- An understanding of the NHS commissioning process
- Employment law, as related to the practical management of people.
Desirable
- Knowledge of the requirements of the Care Quality Commission
- Knowledge of the Abortion Act and of National Care Standards.
Qualifications
Essential
- English and Math qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Full working knowledge of MS Word, MS Excel, MS Outlook and MS PowerPoint
Desirable
- Level 5 Management qualification
Skills
Essential
- Excellent communication skills, both written (including report writing) and verbal.
- Commercially astute, recognising the link between service provision and business development.
- Excellent organisational skills, good time management and a high level of attention to detail.
- High level of personal resilience and able to handle difficult conversations.
- A logical, methodical approach and able to effectively balance competing priorities.
Experience
Essential
- Experience of leading a multi-disciplinary and geographically diverse team.
- People management experience (Recruitment, Performance Management, Disciplinaries, Grievances, dealing with Poor Performance)
- Experience of delivering key performance indicators, setting and managing budgets.
- Experience of dealing with external regulators.
Desirable
- Experience within a Health or Social Care environment
General
Essential
- Willingness to travel often, over significant distances and possibly at short notice and occasions where overnight stays are possible.
- Do you support a woman's right to choose abortion?
- Are you a friend of family member of a current BPAS employee? (Please state name if required)
Desirable
- Do you wish to include any further information to support your application?
Person Specification
Knowledge
Essential
- An understanding of the NHS commissioning process
- Employment law, as related to the practical management of people.
Desirable
- Knowledge of the requirements of the Care Quality Commission
- Knowledge of the Abortion Act and of National Care Standards.
Qualifications
Essential
- English and Math qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Full working knowledge of MS Word, MS Excel, MS Outlook and MS PowerPoint
Desirable
- Level 5 Management qualification
Skills
Essential
- Excellent communication skills, both written (including report writing) and verbal.
- Commercially astute, recognising the link between service provision and business development.
- Excellent organisational skills, good time management and a high level of attention to detail.
- High level of personal resilience and able to handle difficult conversations.
- A logical, methodical approach and able to effectively balance competing priorities.
Experience
Essential
- Experience of leading a multi-disciplinary and geographically diverse team.
- People management experience (Recruitment, Performance Management, Disciplinaries, Grievances, dealing with Poor Performance)
- Experience of delivering key performance indicators, setting and managing budgets.
- Experience of dealing with external regulators.
Desirable
- Experience within a Health or Social Care environment
General
Essential
- Willingness to travel often, over significant distances and possibly at short notice and occasions where overnight stays are possible.
- Do you support a woman's right to choose abortion?
- Are you a friend of family member of a current BPAS employee? (Please state name if required)
Desirable
- Do you wish to include any further information to support your application?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
