Job summary
This is a rare opportunity to join BPAS at a pivotal moment of transformation.
As one of the UKs leading healthcare charities, supporting over 100,000 women each year, BPAS is entering a new phase, strengthening its organisational foundations while evolving how it supports its people and delivers services nationwide.
We are building a modern, high-performing People function that goes beyond traditional HR operations, one that is insight-led, digitally enabled and centred around delivering an outstanding employee experience.
The Head of People Services will play a critical role in shaping and delivering this vision. As a key member of the senior leadership community, you will lead the transformation of People Services into a function that not only delivers operational excellence, but actively enables organisational performance, sustainability and growth.
This is a high-impact role with significant scope to shape how People Services operates, influence organisational decision-making, and build the infrastructure that underpins a great place to work.
You will lead the design and delivery of a modern, efficient and customer-focused People Services function, covering the full employee lifecycle, from onboarding to payroll, reward and workforce data.
You will bring together systems, processes, governance and insight into a coherent, high-performing service that enables both employees and leaders to thrive.
Main duties of the job
Alongside ensuring high-quality day-to-day delivery, you will drive a programme of transformation, simplifying processes, embedding digital solutions, & strengthening data & insight to support better decision-making across the organisation
A key part of the role is acting as the senior business owner for People systems & workforce data, ensuring technology & insight are fully aligned to organisational priorities.
You will also play a visible leadership role across the organisation, contributing to enterprise-wide initiatives, influencing senior stakeholders, & helping shape the future direction of the People function.
Transforming People Services
-
Lead the development of a modern, scalable People Services operating model
-
Standardise processes for a consistent, high-quality employee experience
-
Embed service excellence through clear standards, performance measures & continuous improvement
Operational excellence & employee experience
-
Oversee delivery of core People Services, including payroll, benefits & employee lifecycle processes
-
Strengthen governance, controls & risk management across People Services
Systems, data & insight
-
Act as senior business owner for People systems, setting the roadmap for optimisation
-
Build high-quality workforce data & analytics to support strategic decision-making
Leadership & organisational impact
-
Lead a high-performing People Services team
-
Act as a senior leader, contributing to wider transformation and strategic priorities
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job description
Job responsibilities
About
you
You
are an experienced People and organisational leader with a track record of
transforming HR or People Services functions in complex, regulated
environments.
You
combine strategic thinking with operational delivery, and are equally
comfortable shaping vision as you are driving execution.
You
bring:
- Strong
experience in People/HR operations, shared services or service transformation
- A
deep understanding of People systems, workforce data and governance
- The
ability to use insight and data to drive better decisions and outcomes
- Experience
leading change, simplifying complexity and improving service delivery
- Credibility
and confidence to influence at senior leadership level
- You
are motivated by building something better, creating services that genuinely
support people, and infrastructure that enables organisations to succeed.
Why
join BPAS?
- Be
part of a purpose-driven organisation making a real difference every day
- Join
at a moment where you can shape and build, not just maintain
- Work
as part of a forward-looking senior leadership team
- Drive
meaningful improvements in employee experience, systems and ways of working
- Play
a central role in enabling organisational transformation
To Apply
Please submit your CV and a one-page supporting statement to recruitment@bpas.org with HOPS as the subject. (Please do not apply via this page)
- In your statement, please include:
- How you would approach transforming a People Services function to deliver operational excellence, employee experience, and organisational impact. Include an example from your experience where you led change and the outcome.
- Your views on abortion and whether you support a womans right to choose.
Further Information
Location: Hybrid
- working from home with days in Head Office Leamington Spa and BPAS Units when
required.
Base
location: - BPAS Head
Office, Orion House, Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary: £70,000 - £80,000
depending on Skills and Experience
Hours Per Week: 36 hours
Hours of Work: Monday to Thursday 9am - 5pm andFriday 9am 3.30pm
NB: Shifts that
are longer than 6 hours, will include a 30 minutes unpaid break.
On call
All
members of the Senior Operating Team will be required to participate in an
on-call rota. The On-Call policy and procedure is being reviewed and revised,
however it is envisaged that participation will involve being available to
receive emergency / on-call telephone calls up to 9pm Monday to Friday and on
Saturdays and Sundays approximately 4 times per year.
Values & eligibilityAll applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
References & pre-employment checksAll offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Job description
Job responsibilities
About
you
You
are an experienced People and organisational leader with a track record of
transforming HR or People Services functions in complex, regulated
environments.
You
combine strategic thinking with operational delivery, and are equally
comfortable shaping vision as you are driving execution.
You
bring:
- Strong
experience in People/HR operations, shared services or service transformation
- A
deep understanding of People systems, workforce data and governance
- The
ability to use insight and data to drive better decisions and outcomes
- Experience
leading change, simplifying complexity and improving service delivery
- Credibility
and confidence to influence at senior leadership level
- You
are motivated by building something better, creating services that genuinely
support people, and infrastructure that enables organisations to succeed.
Why
join BPAS?
- Be
part of a purpose-driven organisation making a real difference every day
- Join
at a moment where you can shape and build, not just maintain
- Work
as part of a forward-looking senior leadership team
- Drive
meaningful improvements in employee experience, systems and ways of working
- Play
a central role in enabling organisational transformation
To Apply
Please submit your CV and a one-page supporting statement to recruitment@bpas.org with HOPS as the subject. (Please do not apply via this page)
- In your statement, please include:
- How you would approach transforming a People Services function to deliver operational excellence, employee experience, and organisational impact. Include an example from your experience where you led change and the outcome.
- Your views on abortion and whether you support a womans right to choose.
Further Information
Location: Hybrid
- working from home with days in Head Office Leamington Spa and BPAS Units when
required.
Base
location: - BPAS Head
Office, Orion House, Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary: £70,000 - £80,000
depending on Skills and Experience
Hours Per Week: 36 hours
Hours of Work: Monday to Thursday 9am - 5pm andFriday 9am 3.30pm
NB: Shifts that
are longer than 6 hours, will include a 30 minutes unpaid break.
On call
All
members of the Senior Operating Team will be required to participate in an
on-call rota. The On-Call policy and procedure is being reviewed and revised,
however it is envisaged that participation will involve being available to
receive emergency / on-call telephone calls up to 9pm Monday to Friday and on
Saturdays and Sundays approximately 4 times per year.
Values & eligibilityAll applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
References & pre-employment checksAll offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Qualifications
Essential
- To Apply
- Please submit your CV and a one-page supporting statement to recruitment@bpas.org with HOPS as the subject. (Please do not apply via this page)
- In your statement, please include:
- - How you would approach transforming a People Services function to deliver operational excellence, employee experience, and organisational impact. Include an example from your experience where you led change and the outcome.
- - Your views on abortion and whether you support a womans right to choose.
Person Specification
Qualifications
Essential
- To Apply
- Please submit your CV and a one-page supporting statement to recruitment@bpas.org with HOPS as the subject. (Please do not apply via this page)
- In your statement, please include:
- - How you would approach transforming a People Services function to deliver operational excellence, employee experience, and organisational impact. Include an example from your experience where you led change and the outcome.
- - Your views on abortion and whether you support a womans right to choose.
