Job summary
Are you a strategic leader with a passion for delivering high-quality client-centered services? Do you have the vision and experience to lead multi-disciplinary teams in a dynamic healthcare environment? If so, we want to hear from you!
BPAS is committed to delivering safe, effective, and compassionate care. Our services include In-Clinic Operations, Telemedicine Consultations, and Client Support, providing 24/7, 365-day care to meet the needs of our clients. We pride ourselves on fostering a supportive, high-performance culture where staff are motivated and empowered to excel.
As Head of Operations and part of a team of 3, you will be responsible for the strategic development and operational performance of our In-Clinic Services, Telemedicine Consultation Services, and Client Support Services. You will lead a team of dedicated managers to ensure seamless, client-centered service delivery that aligns with BPASs goals and standards.
We are looking for an accomplished leader with extensive experience managing diverse, geographically dispersed teams. A background that demonstrates a strong ability to deliver on strategic objectives, manage performance, and drive continuous improvement in a healthcare or social care environment.
Main duties of the job
- Strategic Planning -Develop & implement strategic & operational plans to align services with BPAS organisational goals.
- Operational Oversight -Ensure that services across In-Clinic Operations, Telemedicine, & Client Support are delivered to high-quality standards, on time, & within budget.
- Resource Management -Oversee capacity management, workforce planning, & resource allocation to ensure timely, safe, & effective care.
- Leadership & Development-Provide leadership, motivation, & guidance to managers, supporting their development & fostering a culture of accountability & continuous improvement.
- Performance Management -Define & monitor KPIs ensuring alignment with organisational objectives. Take the lead on identifying underperformance & corrective actions.
- Budget Management -Lead on budget plans & financial oversight for all service areas, ensuring expenditure aligns with performance & quality objectives.
- Change Management- Lead & implement organisational changes across departments to improve client experiences, operational efficiency, & service quality.
- Compliance & Quality -Foster a culture of continuous improvement & client-centered care, ensuring services are consistently CQC compliant & ready.
- Stakeholder Engagement: -Represent BPAS at events, building strong relationships with commissioners, regulators, external partners.
- Complaint & Risk Management:-Provide oversight for complaints, incidents, & investigations, ensuring appropriate escalation & resolution.
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job description
Job responsibilities
About You
-
Level 5 Management qualification (or equivalent leadership experience).
-
Strong experience leading large, multi-disciplinary teams, including managing and developing line managers across multiple locations.
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Proven ability to set strategy and deliver results, using clear KPIs, workforce planning and demand and capacity management.
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Experience leading change and continuous improvement within a service environment, improving processes and client pathways across multiple contact channels.
-
Confident managing budgets, performance data and operational delivery.
-
Experience working with external regulators and operating within regulated environments.
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Ideally experienced within a health or social care setting, with an understanding of NHS commissioning and relevant regulatory frameworks.
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Excellent organisation, time management and attention to detail.
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Clear and confident communication skills, including report writing, presentations and stakeholder engagement.
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Commercially aware, recognising the link between service delivery, quality and organisational growth.
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A confident and credible leader who can build trust, handle difficult conversations and maintain strict confidentiality.
-
Self-motivated, logical and methodical, able to prioritise effectively and work on your own initiative.
Unwavering support of a woman's right to choose abortion.
A full job description along with T&Cs and salary information is available for you to download and review.
Further Information
Location: Hybrid - working from home with days in Head Office Leamington Spa and BPAS Units when required.
Base location: - BPAS Head Office, Orion House, Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary: £70,000 - £76,602 depending on Skills and Experience
Hours Per Week: 36 hours
Hours of Work: Monday to Friday 9am 5pm and Friday 9am 3.30pm
NB: Shifts that are longer than 6 hours, will include a 30 minutes unpaid break.
On call -All members of the Senior Operating Team will be required to participate in an on-call rota. The On-Call policy and procedure is being reviewed and revised, however it is envisaged that participation will involve being available to receive emergency / on-call telephone calls up to 9pm Monday to Friday and on Saturdays and Sundays approximately 4 times per year.
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Job description
Job responsibilities
About You
-
Level 5 Management qualification (or equivalent leadership experience).
-
Strong experience leading large, multi-disciplinary teams, including managing and developing line managers across multiple locations.
-
Proven ability to set strategy and deliver results, using clear KPIs, workforce planning and demand and capacity management.
-
Experience leading change and continuous improvement within a service environment, improving processes and client pathways across multiple contact channels.
-
Confident managing budgets, performance data and operational delivery.
-
Experience working with external regulators and operating within regulated environments.
-
Ideally experienced within a health or social care setting, with an understanding of NHS commissioning and relevant regulatory frameworks.
-
Excellent organisation, time management and attention to detail.
-
Clear and confident communication skills, including report writing, presentations and stakeholder engagement.
-
Commercially aware, recognising the link between service delivery, quality and organisational growth.
-
A confident and credible leader who can build trust, handle difficult conversations and maintain strict confidentiality.
-
Self-motivated, logical and methodical, able to prioritise effectively and work on your own initiative.
Unwavering support of a woman's right to choose abortion.
A full job description along with T&Cs and salary information is available for you to download and review.
Further Information
Location: Hybrid - working from home with days in Head Office Leamington Spa and BPAS Units when required.
Base location: - BPAS Head Office, Orion House, Athena Drive, Tachbrook Park, Leamington Spa, CV34 6RQ
Salary: £70,000 - £76,602 depending on Skills and Experience
Hours Per Week: 36 hours
Hours of Work: Monday to Friday 9am 5pm and Friday 9am 3.30pm
NB: Shifts that are longer than 6 hours, will include a 30 minutes unpaid break.
On call -All members of the Senior Operating Team will be required to participate in an on-call rota. The On-Call policy and procedure is being reviewed and revised, however it is envisaged that participation will involve being available to receive emergency / on-call telephone calls up to 9pm Monday to Friday and on Saturdays and Sundays approximately 4 times per year.
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Apply now Interested in making a difference? Apply today to join our team.
Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission.
References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
General
Essential
- To apply for this role, please email your up-to-date CV and a supporting statement to recruitment@bpas.org quoting the reference HOO in the subject line. Please do not submit your application via NHS Jobs.
- In your supporting statement, please outline:
- - How your skills and experience meet the requirements of the job description and person specification.
- - Your understanding of the challenges surrounding reproductive choice in the UK, and your personal views on abortion.
Person Specification
General
Essential
- To apply for this role, please email your up-to-date CV and a supporting statement to recruitment@bpas.org quoting the reference HOO in the subject line. Please do not submit your application via NHS Jobs.
- In your supporting statement, please outline:
- - How your skills and experience meet the requirements of the job description and person specification.
- - Your understanding of the challenges surrounding reproductive choice in the UK, and your personal views on abortion.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
