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British Pregnancy Advisory Service (BPAS)

Client Care Manager - 36 hours

The closing date is 14 August 2025

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Job summary

Are you a skilled and compassionate leader with a passion for providing exceptional client care? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity for you to make a difference!

We are looking for an experienced Client Care Manager to work on a full time basis, working 36 hours per week over Monday to Friday at our unit in Birmingham South.

You will play a pivotal role in managing the entire client care process, from assessment through to treatment and follow-up. Your primary focus will be to ensure the achievement of service standards through effective coordination of staff and financial resources.

About You:

You will have proven experience with working in a care environment, experience of managing people and carrying out an administrative function with resource management responsibilities.

This is a rewarding opportunity to contribute to a cause that empowers individuals to make informed choices about their reproductive healthcare.

Main duties of the job

  • To motivate staff to ensure the achievement of unit targets and quality standards set by the Treatment Unit Manager
  • To ensure effective communication systems are maintained within the admin department, with effective lines of communication between other staff, departments, and units.
  • To ensure that clients and their escorts are treated with courtesy and respect and that they receive a high standard of service.
  • To manage the administration of consultation and treatment appointments, medical case notes, client comment forms and monthly case note audits as appropriate.

About us

British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.

Working with us:

Alongside a supportive and friendly working environment, BPAS has generous benefits:

  • Life assurance cover at 3 times salary
  • 34 days annual leave per year
  • A defined contribution pension scheme.
  • You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.

BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£29,346 to £33,170 a year - Depending on skills & experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0201-BIRSO-CCM-36-1

Job locations

Robert Clinic

162 Station Road

Kings Norton

Birmingham

B301DB


Job description

Job responsibilities

A full job description and salary information is attached and available for you to download and review.

Further information:

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch we're happy to help.

Salary: £29,346 - £33,170 per annum - depending on skills and experience

Hours Per Week: 36 hours

Hours of Work: Flexible over the week over Monday to Friday between the parameters of the hours below.

Monday to Friday 8am to 6pm

Location: BPAS Birmingham South -The Robert Clinic, 162 Station Rd, King's Norton, Birmingham B30 1DB

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References:All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Job description

Job responsibilities

A full job description and salary information is attached and available for you to download and review.

Further information:

We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.

If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch we're happy to help.

Salary: £29,346 - £33,170 per annum - depending on skills and experience

Hours Per Week: 36 hours

Hours of Work: Flexible over the week over Monday to Friday between the parameters of the hours below.

Monday to Friday 8am to 6pm

Location: BPAS Birmingham South -The Robert Clinic, 162 Station Rd, King's Norton, Birmingham B30 1DB

Interested so far? Don't delay, apply today!

The Small Print: All applicants must be pro-choice.

If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.

References:All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

Essential

  • English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
  • Counselling Skills

Desirable

  • A level standard of education
  • Counselling qualification

General

Essential

  • Do you support a woman's right to choose abortion?
  • Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
  • This role is for 36 hours per week over Monday to Friday at our unit in Birmingham South. Can you commit to this working pattern?

Desirable

  • Please add any further information or statements, if required, to support your application.

Experience

Essential

  • Experience in managing administration staff to ensure the consistent delivery of cost effective, client orientated services.
  • Working within a care environment and able to take responsibility to safeguard young people and to protect vulnerable adults.
  • Able to work well in a team-oriented environment with a common-sense approach to problem-solving.

Desirable

  • Previous experience of managing people

Skills & Knowledge

Essential

  • Administrative skills

Desirable

  • Leadership Skills
Person Specification

Qualifications

Essential

  • English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
  • Counselling Skills

Desirable

  • A level standard of education
  • Counselling qualification

General

Essential

  • Do you support a woman's right to choose abortion?
  • Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
  • This role is for 36 hours per week over Monday to Friday at our unit in Birmingham South. Can you commit to this working pattern?

Desirable

  • Please add any further information or statements, if required, to support your application.

Experience

Essential

  • Experience in managing administration staff to ensure the consistent delivery of cost effective, client orientated services.
  • Working within a care environment and able to take responsibility to safeguard young people and to protect vulnerable adults.
  • Able to work well in a team-oriented environment with a common-sense approach to problem-solving.

Desirable

  • Previous experience of managing people

Skills & Knowledge

Essential

  • Administrative skills

Desirable

  • Leadership Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

Robert Clinic

162 Station Road

Kings Norton

Birmingham

B301DB


Employer's website

https://www.bpas.org (Opens in a new tab)

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

Robert Clinic

162 Station Road

Kings Norton

Birmingham

B301DB


Employer's website

https://www.bpas.org (Opens in a new tab)

Employer contact details

For questions about the job, contact:

The Recruitment Team

recruitment@bpas.org

Details

Date posted

31 July 2025

Pay scheme

Other

Salary

£29,346 to £33,170 a year - Depending on skills & experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0201-BIRSO-CCM-36-1

Job locations

Robert Clinic

162 Station Road

Kings Norton

Birmingham

B301DB


Supporting documents

Privacy notice

British Pregnancy Advisory Service (BPAS)'s privacy notice (opens in a new tab)