Job summary
*Please note that this role is a 12 month's Fixed Term Contract covering Maternity Leave
Are you an excellent
communicator with great interpersonal skills?
Are you somebody who can work on their own
as well as part of a team, and somebody who can liaise with various stakeholders daily
to place patients with specialist requirements?
We are looking for a home based Specialist Support Advisor to join our well-established support team.
As part of this role, you will be facilitating patients with additional/specialist needs which will be done by following the specific referral pathway. You will be responsible for dealing with patients who require hospital placements, safeguarding/vulnerable patients, late gestations, and foetal abnormalities. You will also support your colleagues in the Booking & Information Centre by providing telephone back up to make appointments and answer patient queries.
We are looking for somebody who is resilient, can work
under pressure and remain calm during busy periods. An excellent team player,
with a solution focused attitude.
As an advisor you are the first point of contact for BPAS patientswhich makes this role all the more rewarding. The BIC team are non-judgmental and offer first class patient care.
Main duties of the job
We are looking for candidates who:
- Are confident when dealing with a wide range of queries
- Can problem solve effectively to find solutions for our patients.
- Have excellent communication & listening skills.
- Can remain calm in stressful situations.
- Are non-judgmental & can offer first class patientcare
- Are computer literate
- Have great attention to detail
- Have strong interpersonal skills
We offer a full induction & comprehensive training package to support you in your first few weeks with us, equipping you with the skills & knowledge to provide great care to our patients. You will also have continuous ongoing training & full support from our Quality Coaches and Team Managers.
If you are wanting more from your career, we can also support & develop you with extra mentoring to help you progress up your career ladder within BPAS.
In return, BPAS has generous benefits for our employees:
- Life assurance cover at 3 times your salary
- 34 days annual leave per year including the bank holidays
- A defined contribution pension scheme.
- Family friendly policies including enhanced maternity leave
You will also have access to our employee benefits programme through BHSF which includes
- Special health & wellbeing services including discounted gym membership, healthcare cash plan, & network benefits, online discounts site.
- Colleague assistance telephone helpline
- Lifestyle offers for you & your family - this includes various salary sacrifice schemes, counselling services & free private GP appointments.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.
If you have any questions about the role, the process, or require adjustments to support your application, please dont hesitate to get in touch were happy to help.
Location: Home based with expectation to travel to Booking & Information Centre once a month
Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
Please note:
This role will become a remote role after the initial training and competency sign off with the exepectation to travel to the Booking & Information Centre once a month
Salary: £25,293 - £29,747 per annum depending on experience.
Hours: 27 to 36 hours per week between the parameters below
- Monday 8:00am - 12:30pm
- Tuesday 8:30am - 4:30pm
- Wednesday 8:30am - 4:30pm
- Thursday 8:30am - 4:30pm
- Friday 8:30am - 4:30pm
- Saturday 08:30am - 2:30pm (1 in 4)
Shifts longer than 6 hours will include 30 minutes unpaid break
We also offer a premium payment of time and a half for working on weekends
Interested so far? Don't delay, apply today!
The Small Print: All applicants must be pro-choice.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 5 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.
If you have any questions about the role, the process, or require adjustments to support your application, please dont hesitate to get in touch were happy to help.
Location: Home based with expectation to travel to Booking & Information Centre once a month
Booking & Information Centre:Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ
Please note:
This role will become a remote role after the initial training and competency sign off with the exepectation to travel to the Booking & Information Centre once a month
Salary: £25,293 - £29,747 per annum depending on experience.
Hours: 27 to 36 hours per week between the parameters below
- Monday 8:00am - 12:30pm
- Tuesday 8:30am - 4:30pm
- Wednesday 8:30am - 4:30pm
- Thursday 8:30am - 4:30pm
- Friday 8:30am - 4:30pm
- Saturday 08:30am - 2:30pm (1 in 4)
Shifts longer than 6 hours will include 30 minutes unpaid break
We also offer a premium payment of time and a half for working on weekends
Interested so far? Don't delay, apply today!
The Small Print: All applicants must be pro-choice.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 5 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Essential
- Previous experience of telephone work.
- Excellent communication and listening skills, with the ability to remain calm in stressful situations
- Able to problem solve effectively in order to find solutions for clients
Desirable
- Previous customer care call centre environment experience
- Geography of UK
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is a 12 month FTC Maternity Cover, home working (after completion of the training and competency sign off), - Are you aware of this?
- This role is working between 27 and 36 hours per week. What is your preferance?
Desirable
- Please list any further information you wish to add in support of your application for this role.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Essential
- Previous experience of telephone work.
- Excellent communication and listening skills, with the ability to remain calm in stressful situations
- Able to problem solve effectively in order to find solutions for clients
Desirable
- Previous customer care call centre environment experience
- Geography of UK
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is a 12 month FTC Maternity Cover, home working (after completion of the training and competency sign off), - Are you aware of this?
- This role is working between 27 and 36 hours per week. What is your preferance?
Desirable
- Please list any further information you wish to add in support of your application for this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
