Job summary
Are you an experienced operational leader with a passion for delivering exceptional patient care?
Can you inspire & develop teams to deliver consistently high standards of service & support?
As the front door to our service, our Booking & Information Centre supports patients, their representatives, and health & social care providers to access kind, timely, & high-quality information on the services we provide, signposting to related services when required. Care will be compassionate and non-judgmental. The BIC enables patients to book appointments & organise their care with us, supporting clarity on their care pathway and connecting them to additional support when required.
The role
We're looking for a BIC Manager to lead the daily operations
of our Booking & Information Centre, ensuring a safe, efficient, & patient-focused service. Reporting to the Head of Operations & managing BIC
Team Managers, you'll provide visible leadership, uphold quality & compliance, & drive performance.
This is a key role, promoting continuous improvement & ensuring our services remain responsive, compassionate, and patient-centred.
The BIC operates seven days a week. While this role is
primarily Monday to Friday, flexibility is required to support the business,
including occasional weekend working, to ensure the service remains responsive
& patient-focused.
This role is based at our Head Office in
Leamington Spa. You'll work on-site three days a week, with two days from home
once fully trained.
Main duties of the job
Lead the daily operations of the BIC, ensuring all patient contacts are managed efficiently & to the highest standard
Provide visible leadership, supporting & developing Team Managers to deliver safe, consistent, & patient-focused services
Monitor and report on service performance, addressing areas for improvement & maintaining compliance with regulatory & organisational standards
Oversee staff recruitment, training, & development, fostering a positive, high-performing team culture
Work collaboratively with clinical, safeguarding, & risk teams to ensure safe & effective service delivery
Manage departmental budgets & resources efficiently, ensuring best value & optimal staffing levels
Drive service improvement initiatives, supporting the Head of Operations with planning & delivery of future developments
About YouYou will bring experience managing operational teams in healthcare or patient-focused urgent care services, balancing performance, people management, & compliance. Calm under pressure, you'll lead by example, motivate teams, foster collaboration, and ensure excellent patient experiences in time critical settings.
You'll need:
-
Strong leadership and team management experience in healthcare services
Proven ability to coach and develop staff
-
A solid understanding of healthcare regulations, quality standards, and patient safety frameworks
-
Proven ability to manage performance, resources, and budgets effectively
-
Flexibility to support a 7-day operational service
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
A full job description and further information can be downloaded from the right hand side of this page.
Further Information
We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.
If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch, we're happy to help.
Location: Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ.
This role is office based for 3 days and home based for 2 days. Home working will commence once your training has been completed and signed off.
Salary: £42,915 - £51,889 per annum, depending upon skills and experience
Working Pattern: 36 hours per week | Flexible during business hours over Monday to Friday. Opening hours of the BIC:
Monday to Thursday 07:00 - 19:00 | Saturday 08:00 - 16:00 | Sunday 09:30 - 14:30
Interviews:
1st stage - w/c 10th November - Remote
2nd stage - w/c 17th November - at Head Office in Leamington Spa
Interested so far? Don't delay, apply today!
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
A full job description and further information can be downloaded from the right hand side of this page.
Further Information
We may close this advert early if we receive a high number of applications that reflect the skills and experience required for the role. We aim to keep it open long enough to ensure a diverse and representative applicant pool, so early applications are strongly encouraged.
If you have any questions about the role, the process, or require adjustments to support your application, please don't hesitate to get in touch, we're happy to help.
Location: Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ.
This role is office based for 3 days and home based for 2 days. Home working will commence once your training has been completed and signed off.
Salary: £42,915 - £51,889 per annum, depending upon skills and experience
Working Pattern: 36 hours per week | Flexible during business hours over Monday to Friday. Opening hours of the BIC:
Monday to Thursday 07:00 - 19:00 | Saturday 08:00 - 16:00 | Sunday 09:30 - 14:30
Interviews:
1st stage - w/c 10th November - Remote
2nd stage - w/c 17th November - at Head Office in Leamington Spa
Interested so far? Don't delay, apply today!
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Qualifications
Essential
- A Level standard of education or NVQ3 or equivalent
Desirable
- HND or Degree
- DMS or other post-graduate management qualification
Knowledge and Skills
Essential
- What's your approach to planning and allocating resources in a patient-focused setting?
- How do you keep up to date with healthcare regulations and patient safety standards?
- How have you used performance monitoring to identify areas for improvement and deliver measurable change?
Experience
Essential
- When managing a patient-focused service, what specific steps did you take to ensure efficiency and maintain high-quality outcomes?
- Think of a situation where performance dipped or a complaint revealed a weakness. How did you respond, and what did you learn?
- Experience leading a multidisciplinary team and representing the department in internal and external forums
General
Essential
- Do you support a woman's right to choose abortion?
- Are you a friend or family member of a current BPAS employee? If Yes, Please provide details.
- This is a hybrid role working between Head Office in Leamington Spa (3 days) and home (2 days). Home working will commence once your training has been completed and signed off. Can you travel to Leamington Spa?
- This role is for 36 hours which is to be worked flexibly over Monday to Friday. Occasional weekend work may be required to support business needs. Can you commit to this?
Desirable
- Do you wish to add any further information/summary to your application?
Person Specification
Qualifications
Essential
- A Level standard of education or NVQ3 or equivalent
Desirable
- HND or Degree
- DMS or other post-graduate management qualification
Knowledge and Skills
Essential
- What's your approach to planning and allocating resources in a patient-focused setting?
- How do you keep up to date with healthcare regulations and patient safety standards?
- How have you used performance monitoring to identify areas for improvement and deliver measurable change?
Experience
Essential
- When managing a patient-focused service, what specific steps did you take to ensure efficiency and maintain high-quality outcomes?
- Think of a situation where performance dipped or a complaint revealed a weakness. How did you respond, and what did you learn?
- Experience leading a multidisciplinary team and representing the department in internal and external forums
General
Essential
- Do you support a woman's right to choose abortion?
- Are you a friend or family member of a current BPAS employee? If Yes, Please provide details.
- This is a hybrid role working between Head Office in Leamington Spa (3 days) and home (2 days). Home working will commence once your training has been completed and signed off. Can you travel to Leamington Spa?
- This role is for 36 hours which is to be worked flexibly over Monday to Friday. Occasional weekend work may be required to support business needs. Can you commit to this?
Desirable
- Do you wish to add any further information/summary to your application?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
British Pregnancy Advisory Service (BPAS)
Address
British Pregnancy Advisory Service
Athena Drive
Tachbrook Park
Warwick
CV34 6RQ
Employer's website
https://www.bpas.org (Opens in a new tab)
