Job summary
Are you an experienced operational leader with a passion for delivering exceptional patient care?
Can you inspire & develop teams to deliver consistently high standards of service & support?
As the front door to our service, our Booking & Information Centre supports patients, their representatives, and health & social care providers to access kind, timely, & high-quality information on the services we provide, signposting to related services when required. Care will be compassionate and non-judgmental. The BIC enables patients to book appointments & organise their care with us, supporting clarity on their care pathway and connecting them to additional support when required.
The role
We're looking for a BIC Manager to lead the daily operations
of our Booking & Information Centre, ensuring a safe, efficient, & patient-focused service. Reporting to the Head of Operations & managing BIC
Team Managers, you'll provide visible leadership, uphold quality & compliance, & drive performance.
This is a key role, promoting continuous improvement & ensuring our services remain responsive, compassionate, and patient-centred.
The BIC operates seven days a week. While this role is
primarily Monday to Friday, flexibility is required to support the business,
including occasional weekend working, to ensure the service remains responsive
& patient-focused.
This role is based at our Head Office in
Leamington Spa. You'll work on-site three days a week, with two days from home
once fully trained.
Main duties of the job
Lead the daily operations of the BIC, ensuring all patient contacts are managed efficiently & to the highest standard
Provide visible leadership, supporting & developing Team Managers to deliver safe, consistent, & patient-focused services
Monitor and report on service performance, addressing areas for improvement & maintaining compliance with regulatory & organisational standards
Oversee staff recruitment, training, & development, fostering a positive, high-performing team culture
Work collaboratively with clinical, safeguarding, & risk teams to ensure safe & effective service delivery
Manage departmental budgets & resources efficiently, ensuring best value & optimal staffing levels
Drive service improvement initiatives, supporting the Head of Operations with planning & delivery of future developments
About YouYou will bring experience managing operational teams in healthcare or patient-focused urgent care services, balancing performance, people management, & compliance. Calm under pressure, you'll lead by example, motivate teams, foster collaboration, and ensure excellent patient experiences in time critical settings.
You'll need:
-
Strong leadership and team management experience in healthcare services
Proven ability to coach and develop staff
-
A solid understanding of healthcare regulations, quality standards, and patient safety frameworks
-
Proven ability to manage performance, resources, and budgets effectively
-
Flexibility to support a 7-day operational service
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us - benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job description
Job responsibilities
A full job description and further information can be downloaded from the right hand side of this page.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Location: Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ.
This role is office based for 3 days and home based for 2 days. Home working will commence once your training has been completed and signed off.
Salary: £42,915 - £51,889 per annum, depending upon skills and experience
Working Pattern: 36 hours per week | Flexible during business hours over Monday to Friday. Opening hours of the BIC:
Monday to Thursday 07:00 - 19:00 | Saturday 08:00 - 16:00 | Sunday 09:30 - 14:30
Interviews:
1st stage - w/c 10th November - Remote
2nd stage - w/c 17th November - at Head Office in Leamington Spa
Apply now
Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a womans right to choose, in line with BPAS values and mission.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment
Job description
Job responsibilities
A full job description and further information can be downloaded from the right hand side of this page.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Location: Orion House, 2 Athena Dr, Tachbrook Park Dr, Royal Leamington Spa, Warwick CV34 6RQ.
This role is office based for 3 days and home based for 2 days. Home working will commence once your training has been completed and signed off.
Salary: £42,915 - £51,889 per annum, depending upon skills and experience
Working Pattern: 36 hours per week | Flexible during business hours over Monday to Friday. Opening hours of the BIC:
Monday to Thursday 07:00 - 19:00 | Saturday 08:00 - 16:00 | Sunday 09:30 - 14:30
Interviews:
1st stage - w/c 10th November - Remote
2nd stage - w/c 17th November - at Head Office in Leamington Spa
Apply now
Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a womans right to choose, in line with BPAS values and mission.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment
Person Specification
Qualifications
Essential
- A Level standard of education or NVQ3 or equivalent
Desirable
- HND or Degree
- DMS or other post-graduate management qualification
Knowledge and Skills
Essential
- What's your approach to planning and allocating resources in a patient-focused setting?
- How do you keep up to date with healthcare regulations and patient safety standards?
- How have you used performance monitoring to identify areas for improvement and deliver measurable change?
Experience
Essential
- When managing a patient-focused service, what specific steps did you take to ensure efficiency and maintain high-quality outcomes?
- Think of a situation where performance dipped or a complaint revealed a weakness. How did you respond, and what did you learn?
- Experience leading a multidisciplinary team and representing the department in internal and external forums
General
Essential
- Do you support a woman's right to choose abortion?
- Are you a friend or family member of a current BPAS employee? If Yes, Please provide details.
- This is a hybrid role working between Head Office in Leamington Spa (3 days) and home (2 days). Home working will commence once your training has been completed and signed off. Can you travel to Leamington Spa?
- This role is for 36 hours which is to be worked flexibly over Monday to Friday. Occasional weekend work may be required to support business needs. Can you commit to this?
Desirable
- Do you wish to add any further information/summary to your application?
Person Specification
Qualifications
Essential
- A Level standard of education or NVQ3 or equivalent
Desirable
- HND or Degree
- DMS or other post-graduate management qualification
Knowledge and Skills
Essential
- What's your approach to planning and allocating resources in a patient-focused setting?
- How do you keep up to date with healthcare regulations and patient safety standards?
- How have you used performance monitoring to identify areas for improvement and deliver measurable change?
Experience
Essential
- When managing a patient-focused service, what specific steps did you take to ensure efficiency and maintain high-quality outcomes?
- Think of a situation where performance dipped or a complaint revealed a weakness. How did you respond, and what did you learn?
- Experience leading a multidisciplinary team and representing the department in internal and external forums
General
Essential
- Do you support a woman's right to choose abortion?
- Are you a friend or family member of a current BPAS employee? If Yes, Please provide details.
- This is a hybrid role working between Head Office in Leamington Spa (3 days) and home (2 days). Home working will commence once your training has been completed and signed off. Can you travel to Leamington Spa?
- This role is for 36 hours which is to be worked flexibly over Monday to Friday. Occasional weekend work may be required to support business needs. Can you commit to this?
Desirable
- Do you wish to add any further information/summary to your application?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
British Pregnancy Advisory Service (BPAS)
Address
British Pregnancy Advisory Service
Athena Drive
Tachbrook Park
Warwick
CV34 6RQ
Employer's website
https://www.bpas.org (Opens in a new tab)
