Job summary
Southport and Formby Health is an established and successful GP Federation created in 2016 to enhance the delivery of healthcare services to the local population.
Our mission is to provide NHS services and shared resources on behalf of local GP practices and we successfully deliver the Community Cardiology Service as part of this mission.
Our aims are:
- To provide a greater range of NHS services such as outpatient clinics and diagnostics locally for the benefit of patients.
- To deliver services closer to the patient in their own community.
- To be a high quality, responsive, forward thinking organisation that demonstrates an inclusive culture of encouragement, support and celebration of its diverse workforce and the communities it serves.
The Community Cardiology Service is located within the Family Surgery, Birkdale and back office administration duties take place within our offices located in Southport Business Park. The successful applicant will be flexible between 08.30-16.30, Monday to Friday and be willing to work 25 hours per week for the duration of the 12-month contract.
Please see the attached job description for further details or alternatively please contact Louise Sproat on louise.sproat1@nhs.net with any queries regarding the post.
If you are digitally competent, have a caring nature and would like to learn a new skill within healthcare - we look forward to receiving your application!
Interviews will take place on Friday 27th February and Monday 2nd March.
Main duties of the job
The role provides comprehensive administrative and reception
support within the Community Cardiology Service, ensuring smooth coordination
of outpatient and diagnostic pathways. Key responsibilities include scheduling
appointments, processing clinical letters and referrals, and assessing inbound
referrals to determine suitability. The position supports clinical triage by
ensuring all referrals contain appropriate information and by coordinating
appointments across multiple cardiology services.
The receptionist role acts as the first point of contact for
patients, carers, and clinicians, delivering a professional reception service with
courtesy and efficiency.
The admin role involves managing day to day administrative tasks, including
booking and rescheduling appointments, managing templates, incoming and outgoing
referrals. It also requires monitoring service email inboxes, maintaining
accurate patient records, and discharging patients back to their referrers once
care episodes are complete. Strong organisational skills, initiative, and
attention to detail are essential to support both clinical and non-clinical staff and ensure an
efficient patient journey.
About us
The Community Cardiology Service was established in April 2017 and is located within Family Surgery in Birkdale, which is a local, welcoming and comfortable environment for patients compared to larger hospital settings.
Some of the benefits of the service are;
- Triage of all referrals is completed by a clinician to determine appropriate next steps
- Face-to-face appointments if further treatment is required
- Expert care, with access to a dedicated consultant cardiologist and echocardiogram technician
- One-stop appointment for most routine appointments with a short waiting time
- Direct access to appropriate diagnostic tests
"This is a great opportunity to join our small but growing team in the Community Cardiology Service. We are forward thinking and proactive, and every day brings a new challenge to keep us on our toes. Our patients love the service we offer in the heart of the community, and over 95% say they would recommend us to their friends and family when asked in our feedback surveys each month" - Helen Mason, Community Cardiology Service Manager
"I have a great sense of pride working for Southport and Formby Health, it is a fantastic place to work and I can't recommend it highly enough. The working environment is supportive and positive, everyone working together as a team." -Nicola Ball, Governance Officer
Job description
Job responsibilities
-
Schedule all outpatient and diagnostic clinic
appointments
-
Review and process Clinical letters and
referrals from clinical team and forward to all appropriate parties.
a)
On the day of patient appointment (3/4 days
per week up to roughly 36 letters)
b)
In addition of an onward referral to Tertiary
and Secondary care
c)
Non face to face management advice plans
-
Review all inbound referrals and exercise
judgment to accept or reject if necessary with appropriate reasons back to
referring clinician.
-
Process and signpost all qualifying referrals
to the appropriate clinical triage or diagnostic service, ensuring that the
consultant or technician has the required supporting information.
-
Contact the patient to arrange an appointment
with the appropriate outpatient and/or diagnostic service, coordinating
appointments effectively between the different services,
a)
Heart Valve Surveillance Appointments
b)
F2F recall appointments
-
Provide reception for all clinics, acting as
the first point of contact to patients, carers and relatives visiting the
community cardiology service, receiving them in a friendly and professional
manner.
-
Prepare diagnostic machines for extended ECGs
and ambulatory BP monitors prior to each clinic if required
-
Following the return of equipment to the
Community Cardiology Service, download extended ECG and ambulatory BP readings
for interpretation if required
-
Return diagnostic reports and clinical
management plans to the referring clinician/GP in a timely manner.
-
Provide administration support for clinical
and non-clinical staff in clinics.
-
Deal with telephone enquiries from GPs,
patients, and relatives in a courteous and professional manner, and to ensure
appropriate messages are passed onto the relevant professionals in a timely
manner.
-
Use initiative when assisting patients with
queries, in person or by telephone.
-
Track all outbound onward referrals made by
the service to ensure they are received and actioned.
-
Manage own workload and daily administrative
duties to support the service, including DNAs, tasks to general practice,
clinical management plans, booking and rescheduling appointments, scanning
documents, and forwarding to the relevant recipient, processing new referrals,
and tracking outbound referrals. Chase patient test results from other
providers
-
Send patient appointment reminders, feedback
questionnaire.
- Review patient templates, contacting
practitioners for information if not provided
-
Check post and scan on patient record
notifying clinician
-
Coding of recall appointments and letters
-
Scan on all Echo results and send to
requesting clinician to add recall if indicated
-
Check and manage the Community Cardiology
email address inbox and process queries.
-
Discharging patients back to the referring
clinician once patient care has been completed
Job description
Job responsibilities
-
Schedule all outpatient and diagnostic clinic
appointments
-
Review and process Clinical letters and
referrals from clinical team and forward to all appropriate parties.
a)
On the day of patient appointment (3/4 days
per week up to roughly 36 letters)
b)
In addition of an onward referral to Tertiary
and Secondary care
c)
Non face to face management advice plans
-
Review all inbound referrals and exercise
judgment to accept or reject if necessary with appropriate reasons back to
referring clinician.
-
Process and signpost all qualifying referrals
to the appropriate clinical triage or diagnostic service, ensuring that the
consultant or technician has the required supporting information.
-
Contact the patient to arrange an appointment
with the appropriate outpatient and/or diagnostic service, coordinating
appointments effectively between the different services,
a)
Heart Valve Surveillance Appointments
b)
F2F recall appointments
-
Provide reception for all clinics, acting as
the first point of contact to patients, carers and relatives visiting the
community cardiology service, receiving them in a friendly and professional
manner.
-
Prepare diagnostic machines for extended ECGs
and ambulatory BP monitors prior to each clinic if required
-
Following the return of equipment to the
Community Cardiology Service, download extended ECG and ambulatory BP readings
for interpretation if required
-
Return diagnostic reports and clinical
management plans to the referring clinician/GP in a timely manner.
-
Provide administration support for clinical
and non-clinical staff in clinics.
-
Deal with telephone enquiries from GPs,
patients, and relatives in a courteous and professional manner, and to ensure
appropriate messages are passed onto the relevant professionals in a timely
manner.
-
Use initiative when assisting patients with
queries, in person or by telephone.
-
Track all outbound onward referrals made by
the service to ensure they are received and actioned.
-
Manage own workload and daily administrative
duties to support the service, including DNAs, tasks to general practice,
clinical management plans, booking and rescheduling appointments, scanning
documents, and forwarding to the relevant recipient, processing new referrals,
and tracking outbound referrals. Chase patient test results from other
providers
-
Send patient appointment reminders, feedback
questionnaire.
- Review patient templates, contacting
practitioners for information if not provided
-
Check post and scan on patient record
notifying clinician
-
Coding of recall appointments and letters
-
Scan on all Echo results and send to
requesting clinician to add recall if indicated
-
Check and manage the Community Cardiology
email address inbox and process queries.
-
Discharging patients back to the referring
clinician once patient care has been completed
Person Specification
Qualifications
Essential
- Maths and English GCSE at grade C or above
- Good standard of general education
Skills
Essential
- Good typing skills
- Excellent written and verbal communication
- Excellent customer service skills
- Ability to use own judgement and common sense
Desirable
- EMIS Clinical System
- Understanding of medical terminology
Experience
Essential
- Excellent computer skills
Desirable
- Experience of working in a healthcare setting
- Previous experience of handling confidential records
Personal Qualities
Essential
- Ability to manage workload without direct supervision and to use own initiative
- Ability to prioritise work and complete essential actions
- Ability to work well in a team
- Ability to deal with competing demands and remain calm under pressure
- Flexibility to travel to other sites to work if required
- DBS check
Person Specification
Qualifications
Essential
- Maths and English GCSE at grade C or above
- Good standard of general education
Skills
Essential
- Good typing skills
- Excellent written and verbal communication
- Excellent customer service skills
- Ability to use own judgement and common sense
Desirable
- EMIS Clinical System
- Understanding of medical terminology
Experience
Essential
- Excellent computer skills
Desirable
- Experience of working in a healthcare setting
- Previous experience of handling confidential records
Personal Qualities
Essential
- Ability to manage workload without direct supervision and to use own initiative
- Ability to prioritise work and complete essential actions
- Ability to work well in a team
- Ability to deal with competing demands and remain calm under pressure
- Flexibility to travel to other sites to work if required
- DBS check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
