Job summary
We are seeking a dynamic and motivated
Team Manager to lead our Digital Clinical Hub at Southport and Formby Primary
Care Network (PCN). This role is essential in supporting GP practices within
our network by managing and processing clinical correspondence remotely.
The
successful candidate will manage a team of four team leaders and their 10+
staff, with potential for further expansion.
This team is responsible for the accurate coding of relevant information
and the escalation of necessary documents for further management. This position
offers an exciting opportunity to contribute to the ongoing improvement and
innovation of our services.
Although advertised at full time, hours between 30-37.5 hours will be considered if the applicant was pursuing a part-time role.
Successful applicants will be asked to attend an interview on Monday 19th January.
Please contact Louise Sproat on louise.sproat1@nhs.net if you would like more information regarding the role.
Main duties of the job
The ideal candidate has experience of
leadership and people management processes in primary care and is passionate
about clinical coding. They are skilled in using EMIS Web and Microsoft Office,
proactive, detail-oriented, and possess strong organisational and communication
abilities.
This person thrives both independently and as part of a team,
handles pressure well, leads by example and is committed to continuous learning. They enjoy
problem-solving, have a passion for high-quality patient care, and are eager to
drive innovation.
About us
Southport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.
Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN).
Southport and Formby PCN is a group of 14 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and wellbeing for our local population of around 129,000 people.
We work hard to ensure that the services we offer are the best that they can be and we are constantly developing to ensure we are providing the best services for our local community.
"This is an exciting opportunity to lead an innovative service, working with great people and providing much needed support to local GP practices".
Dan Gallagher,PCN Operations Manager
Job description
Job responsibilities
- Manage the Digital Clinical Hub: Oversee the processing of clinical
correspondence for all aligned Southport and Formby GP practices.
-Utilise EMIS Functionality: Ensure efficient and accurate recording
of clinical information using EMIS software.
-Line Management: Provide leadership and people management to a
team of Digital Clinical Hub Care Coordinator Team Leads.
-
Reporting: Deliver service reports to Southport and
Formby PCN, including Key Performance Indicators (KPIs) and other monitoring
requirements.
-
Team Development: Support the team in accessing relevant
training, development, and supervision sessions.
-
Resource Management: Assist in the creation and management of
EMIS resources for the digital hub.
-
Liaison and Communication: Maintain continuous communication and
engagement with PCN practices and other stakeholders via the regular steering
group and wider group meetings.
This is an evolving role within the PCN,
and additional responsibilities will be added over time as the service evolves.
The individual must also be willing to
undertake the appropriate training as set out by the Personalised Care
Institute as part of the national framework for Care Co-Ordinators. The
individual must be happy to work with both clinical and non-clinical colleagues.
The individual must have experience of using clinical systems such as EMIS or
be willing to undertake the necessary training, this is essential to the role.
Job description
Job responsibilities
- Manage the Digital Clinical Hub: Oversee the processing of clinical
correspondence for all aligned Southport and Formby GP practices.
-Utilise EMIS Functionality: Ensure efficient and accurate recording
of clinical information using EMIS software.
-Line Management: Provide leadership and people management to a
team of Digital Clinical Hub Care Coordinator Team Leads.
-
Reporting: Deliver service reports to Southport and
Formby PCN, including Key Performance Indicators (KPIs) and other monitoring
requirements.
-
Team Development: Support the team in accessing relevant
training, development, and supervision sessions.
-
Resource Management: Assist in the creation and management of
EMIS resources for the digital hub.
-
Liaison and Communication: Maintain continuous communication and
engagement with PCN practices and other stakeholders via the regular steering
group and wider group meetings.
This is an evolving role within the PCN,
and additional responsibilities will be added over time as the service evolves.
The individual must also be willing to
undertake the appropriate training as set out by the Personalised Care
Institute as part of the national framework for Care Co-Ordinators. The
individual must be happy to work with both clinical and non-clinical colleagues.
The individual must have experience of using clinical systems such as EMIS or
be willing to undertake the necessary training, this is essential to the role.
Person Specification
Other Requriements
Essential
- Disclosure Barring Service (DBS) check
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths
- Enrolled in, willing to undertake, or previously completed the Personalised Care Institute training
- Evidence of continued personal development
Personal Qualities
Essential
- Desire to continually learn and develop professionally
- Strong attention to detail
- Excellent organisational skills
- Proactive and innovative approach to problem-solving
- Ability to adapt to changing environments and requirements
- Strong interpersonal skills and the ability to motivate and lead a team
- Commitment to high-quality care and service improvement
Knowledge training and experience
Essential
- Knowledge of clinical coding standards and best practices
- Understanding of data protection regulations and confidentiality requirements in healthcare
- Competent in the use of Microsoft Office applications
- Familiarity with Emis clinical software
- Experience in complex administrative procedures
- Experience of working in a primary care setting
- Experience of carrying out people management processes and leading a team
- Experience of managing and planning rotas and workforce
- Experience with data management and quality assurance
- Experience using EMIS resource publisher, population reporting and the creation of protocols, concepts, and templates
Desirable
- Familiarity with Microsoft Excel
- Familiarity with advanced analytics tools such as Power BI, Tableau, R, Python or others
Skills
Essential
- Ability to prioritise workload, work well under pressure, and support team members as required
- Ability to work independently as well as part of a team and leading by example within a managerial role
- Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
- Able to build network links with external organisations as an ambassador for the Primary Care Network
Person Specification
Other Requriements
Essential
- Disclosure Barring Service (DBS) check
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths
- Enrolled in, willing to undertake, or previously completed the Personalised Care Institute training
- Evidence of continued personal development
Personal Qualities
Essential
- Desire to continually learn and develop professionally
- Strong attention to detail
- Excellent organisational skills
- Proactive and innovative approach to problem-solving
- Ability to adapt to changing environments and requirements
- Strong interpersonal skills and the ability to motivate and lead a team
- Commitment to high-quality care and service improvement
Knowledge training and experience
Essential
- Knowledge of clinical coding standards and best practices
- Understanding of data protection regulations and confidentiality requirements in healthcare
- Competent in the use of Microsoft Office applications
- Familiarity with Emis clinical software
- Experience in complex administrative procedures
- Experience of working in a primary care setting
- Experience of carrying out people management processes and leading a team
- Experience of managing and planning rotas and workforce
- Experience with data management and quality assurance
- Experience using EMIS resource publisher, population reporting and the creation of protocols, concepts, and templates
Desirable
- Familiarity with Microsoft Excel
- Familiarity with advanced analytics tools such as Power BI, Tableau, R, Python or others
Skills
Essential
- Ability to prioritise workload, work well under pressure, and support team members as required
- Ability to work independently as well as part of a team and leading by example within a managerial role
- Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
- Able to build network links with external organisations as an ambassador for the Primary Care Network
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
