Job summary
Southport and Formby Health Ltd are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.
Southport and Formby Health Ltd work closely with and are the principal employer for Southport and Formby Primary Care Network (PCN). Southport and Formby Primary Care Network is a group of 14 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and health care for our local population of around 129,000 people.
We are looking for an individual who has people management experience and also understands the requirements of working within primary care services in relation to KPIs, financial budgets, operating procedures and governance standards.
If you are a team player who is a good communicator and enthusiastic about making a difference within our 7-Day Service and GP Federation then we look forward to hearing from you.
If you have any questions regarding the role please contact Louise Sproat on louise.sproat1@nhs.net, successful applicants will be contacted in order to arrange an interview.
The role is advertised as 30 hours, working Monday to Friday, however the applicant will be required to be flexible and be available to work at evenings and weekends within the 7-Day Service when required.
Main duties of the job
This is a dual role covering the 7-Day GP Service and projects within the GP Federation and both roles report into the Medical Director.
The 7-Day GP Service Manager role is responsible for the strategic leadership and direction, operational delivery, and direct management of the 7 Day GP Service which serve the population of Southport and Formby. The Service Manager plans and oversees the service and line manages the 7 Day GP Service Team Leader and Senior Administration staff, to provide an effective, safe and responsive service.
The Project Development Lead role will work with the Medical Director to develop plans for performance and service improvement in new and established project areas. It will involve providing day to day support for project activities which include project planning, monitoring and management, change control, quality, risk and issue monitoring and project reporting.
Key responsibilities for the roles above are outlined in the attached Job Description but may evolve in line with the innovative direction of Southport and Formby GP Federation.
About us
We are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby. Our member practices share resources to ensure that the services we offer are the best they can be and we work collaboratively with Southport and Formby Primary Care Network (PCN).
We currently offer a number of services, all of which have been created to enhance the delivery of healthcare services to the people of Southport and Formby. From providing extended hours GP access and a Community Cardiology Service, to training opportunities for healthcare professionals, we are constantly developing to ensure we are providing the best services for our local community.
We are looking for a flexible, enthusiastic and innovative individual to join our team here at Southport and Formby Health.
"I have a great sense of pride working for Southport and Formby Health, it is a fantastic place to work and I can't recommend it highly enough. The working environment is supportive and positive, everyone working together as a team." -Nicola Ball, Governance Officer
Job description
Job responsibilities
7-Day Service Delivery:
- In conjunction with the Medical Director, be responsible for
the direct delivery of the Services.
- Provide strategic oversight of service operations to ensure
delivery of patient-centred care that meets KPIs for quality, safety, and
access. Drive continuous improvement through proactive performance management
and leadership.
- Contingency planning for pandemic measures and unforeseen
events.
- Lead the development of secure, efficient processes and
policies that support the full patient journey, from referral to
discharge.
- Communicate effectively and sensitively with patients, carers
and service users, colleagues and staff, respecting confidentiality and dignity
of every person.
- Develop and implement a robust audit framework to ensure
service standards are met and to evidence safety, effectiveness, and
responsiveness. Ensure all activities comply with organisational and statutory
requirements, including health and safety, infection control, quality
management, data protection, safeguarding, duty of candour, and general duty of
care.
- Membership of the Governance Committee, which monitors
compliance with CQC regulatory standards, and provide detailed reports as
required for each meeting.
- Identify and assess service risks, implementing effective
mitigation strategies. Maintain and regularly update the organisational risk
register, escalating significant concerns to the Governance Committee as
appropriate.
- Oversee patient enquiries and lead Learning Event and
complaint investigations in collaboration with the Medical Director and service
teams, ensuring resolution, patient reassurance, and identification of learning
to drive service improvement.
- Work collaboratively with GP practices to improve GP
resilience and enhance access and sustainability.
- To be responsible for the line management of the 7-Day GP
Service Team Leader and Senior Administration staff, including recruitment
selection and retention, deployment, training, and disciplinary matters, with
support from the HR Representative.
- To ensure workforce planning is completed and a system in
place to ensure services operate to staff capacity safely, in collaboration
with the 7-Day GP Team Leader.
- Be accountable for expenditure relating to the Services and understand
the impact of planned service change on the income and expenditure of the
Services, maintaining effectiveness and service quality.
- Seek feedback from patients and service users about their
experience of the Services and be responsive, working with staff to provide
continuous improvement and excellence.
- Participate in contract meetings with the commissioners to
review the service and provide plans for development and improvement.
- Monitor service performance against contractual Key
Performance Indicators (KPIs) and have oversight on reporting for both the
Board and the PCN. Use results to improve operational performance.
Project Development:
- Work with Commissioners to define new additions to the 7-Day
GP Service.
- Implement new Service specifications in conjunction with
commissioners and the Medical Director, co-ordinate and oversee project
governance, ensuring compliance with policies, procedures and regulatory
requirements.
- Negotiate third party contracts for equipment and services
with sub-contractors and monitor quality and ongoing use.
- Attend meetings with the Medical Director on a regular basis
to review the progress of any agreed projects and discuss future areas of
development.
- Develop and maintain project plans and report documentation, ensuring
clear milestones, deliverables and risk management strategies are in place.
- Engage with key stakeholders including GP Practices, the PCN,
the ICB and other external partners to ensure collaborative project delivery.
- With assistance from the communications lead, publicise the project
work through the relevant avenues in order to promote the project and the work
of the GP Federation.
Job description
Job responsibilities
7-Day Service Delivery:
- In conjunction with the Medical Director, be responsible for
the direct delivery of the Services.
- Provide strategic oversight of service operations to ensure
delivery of patient-centred care that meets KPIs for quality, safety, and
access. Drive continuous improvement through proactive performance management
and leadership.
- Contingency planning for pandemic measures and unforeseen
events.
- Lead the development of secure, efficient processes and
policies that support the full patient journey, from referral to
discharge.
- Communicate effectively and sensitively with patients, carers
and service users, colleagues and staff, respecting confidentiality and dignity
of every person.
- Develop and implement a robust audit framework to ensure
service standards are met and to evidence safety, effectiveness, and
responsiveness. Ensure all activities comply with organisational and statutory
requirements, including health and safety, infection control, quality
management, data protection, safeguarding, duty of candour, and general duty of
care.
- Membership of the Governance Committee, which monitors
compliance with CQC regulatory standards, and provide detailed reports as
required for each meeting.
- Identify and assess service risks, implementing effective
mitigation strategies. Maintain and regularly update the organisational risk
register, escalating significant concerns to the Governance Committee as
appropriate.
- Oversee patient enquiries and lead Learning Event and
complaint investigations in collaboration with the Medical Director and service
teams, ensuring resolution, patient reassurance, and identification of learning
to drive service improvement.
- Work collaboratively with GP practices to improve GP
resilience and enhance access and sustainability.
- To be responsible for the line management of the 7-Day GP
Service Team Leader and Senior Administration staff, including recruitment
selection and retention, deployment, training, and disciplinary matters, with
support from the HR Representative.
- To ensure workforce planning is completed and a system in
place to ensure services operate to staff capacity safely, in collaboration
with the 7-Day GP Team Leader.
- Be accountable for expenditure relating to the Services and understand
the impact of planned service change on the income and expenditure of the
Services, maintaining effectiveness and service quality.
- Seek feedback from patients and service users about their
experience of the Services and be responsive, working with staff to provide
continuous improvement and excellence.
- Participate in contract meetings with the commissioners to
review the service and provide plans for development and improvement.
- Monitor service performance against contractual Key
Performance Indicators (KPIs) and have oversight on reporting for both the
Board and the PCN. Use results to improve operational performance.
Project Development:
- Work with Commissioners to define new additions to the 7-Day
GP Service.
- Implement new Service specifications in conjunction with
commissioners and the Medical Director, co-ordinate and oversee project
governance, ensuring compliance with policies, procedures and regulatory
requirements.
- Negotiate third party contracts for equipment and services
with sub-contractors and monitor quality and ongoing use.
- Attend meetings with the Medical Director on a regular basis
to review the progress of any agreed projects and discuss future areas of
development.
- Develop and maintain project plans and report documentation, ensuring
clear milestones, deliverables and risk management strategies are in place.
- Engage with key stakeholders including GP Practices, the PCN,
the ICB and other external partners to ensure collaborative project delivery.
- With assistance from the communications lead, publicise the project
work through the relevant avenues in order to promote the project and the work
of the GP Federation.
Person Specification
Skills
Essential
- Effective leadership and teamworking skills
- Ability to assimilate information and priorities appropriately
- Ability to analyse and interpret information and compare of a range of options to support decision making
- Self motivated with the ability to organise self to work independently and provide good time-management to deliver multiple programmes of work
- Ability to innovate and provide new ways of working for existing and new workstreams
- Able to influence and build working relationships
- Planning and organising complex activities, adjusting plans as required.
- Excellent verbal and written communication skills.
Qualifications
Essential
Desirable
- First line management course/Certificate in Management
Experience
Essential
- Substantial management experience
- Experience of managing and motivating staff
- Competent in the use of the Emis clinical system/ability to acquire expert knowledge
- Understanding of health and social care systems and commissioning policies
- Experience of making improvements to services
- Knowledge of approaches to performance improvement and management
- Experience of CQC standards and knowledge of clinical governance and regulatory standings
- European Computer Driving Licence (ECDL)/strong IT skills
Desirable
- Competent in the use of Team Net
Personal Qualities
Essential
- Motivated and enthusiastic
- Forward thinker
- Good interpersonal skills
- Confident in own abilities
- Good listening skills and awareness of staff and patient/user issues
- Disclosure Barring Service (DBS) check
- Own transport
Person Specification
Skills
Essential
- Effective leadership and teamworking skills
- Ability to assimilate information and priorities appropriately
- Ability to analyse and interpret information and compare of a range of options to support decision making
- Self motivated with the ability to organise self to work independently and provide good time-management to deliver multiple programmes of work
- Ability to innovate and provide new ways of working for existing and new workstreams
- Able to influence and build working relationships
- Planning and organising complex activities, adjusting plans as required.
- Excellent verbal and written communication skills.
Qualifications
Essential
Desirable
- First line management course/Certificate in Management
Experience
Essential
- Substantial management experience
- Experience of managing and motivating staff
- Competent in the use of the Emis clinical system/ability to acquire expert knowledge
- Understanding of health and social care systems and commissioning policies
- Experience of making improvements to services
- Knowledge of approaches to performance improvement and management
- Experience of CQC standards and knowledge of clinical governance and regulatory standings
- European Computer Driving Licence (ECDL)/strong IT skills
Desirable
- Competent in the use of Team Net
Personal Qualities
Essential
- Motivated and enthusiastic
- Forward thinker
- Good interpersonal skills
- Confident in own abilities
- Good listening skills and awareness of staff and patient/user issues
- Disclosure Barring Service (DBS) check
- Own transport
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
