Job summary
We are looking for an individual who
is welcoming, hardworking, friendly and possesses the empathic NHS care ethic
required to provide care to our patients.
We pride ourselves on delivering the highest standard of healthcare to
our local community.
The role will include the coordination
of administrative tasks to help signpost patients to the correct healthcare service
and improve health outcomes for patients, focusing on specific key themes
explained further below in the Job Description. The
role will become an integral part of the practice team and will be supported by
the wider practice leadership team.
You must possess strong communication skills and be able to communicate effectively with clinical and non clinical colleagues both internally and externally.
The Care Coordinator will be part of the multidisciplinary team working within our Primary Care Network (PCN) to provide an all-encompassing approach to personalised care.
The role is advertised as full-time but part-time applications will be considered.
Interviews will take place week commencing 22nd April 2024, please contact Louise Sproat on louise.sproat1@nhs.net with any queries relating to this post.
We look forward to receiving your application!
Main duties of the job
As a Care co-ordinator you will work closely with clinicians and the Lincoln House Surgery team acting as a central point of contact to ensure appropriate support is available to a caseload of patients. Helping patients with longstanding conditions manage their condition and access the service and support they require i.e. social prescribing link workers, health and wellbeing coaches and other professionals where appropriate.
The successful candidate must be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. The individual must have experience of using
clinical systems such as EMIS and be competent in the use of Microsoft Office applications.
You will need to be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing patients, their families and carers with high quality support.
About us
Southport and Formby Health Ltd is a local GP Federation, that specialises in the provision of primary care clinical and support services. Our main focus is supporting primary care services and helping to develop and grow the workforce of the Primary Care Networks (PCN) we serve.
Lincoln House Surgery is based within Southport and Formby PCN in a predominantly residential area, providing healthcare for approximately 2,000 patients.
We are a small group of clinical and administrative employees who are looking to add a friendly face to the team - we look forward to receiving your application!
"I have a great sense of pride working for Southport and Formby Health, it is a fantastic place to work and I can't recommend it highly enough. The working environment is supportive and positive, everyone working together as a team." -Nicola Ball, Governance Officer
Job description
Job responsibilities
There will be a
specific focus of the role to contribute significantly on the following key
themes (as well as being part of the reception team and the opening/closing rota for the surgery)
-
Manage Cancer Registers - Organise
cancer care reviews with lead Clinicians, ensure cancer care reviews are completed
and coded correctly and complete referrals to Cancer Navigators.
-
Management of Cancer safety-netting
templates.
-
Manage Gold Standard Framework (GSF)
registers Identify patients, manage register, organise and minute quarterly
GSF meetings and complete referrals as necessary.
-
Manage Learning Disability (LD)
registers - Arranging LD reviews with Practice Clinicians, ensure Action Plans are
completed and shared, manage Action Plan review meetings and use TeamNet LD
resources to comply with LQC requirements.
-
Manage Severe Mental Illness (SMI)
registers - Arrange blood tests and clinical reviews, ensure reviews are completed
and coded correctly using the correct templates, identify hard to reach
patients and discuss with Clinicians on how best to manage the reviews. Refer
to hard to reach service where appropriate.
-
Manage Long Term Conditions (LTC)
reviews in practice - Ensuring all patients eligible have review on time,
reviews are coded properly, and appropriate referrals are completed. Highlight
coding issues and performance at quarterly practice meetings.
-
Manage Housebound register Ensure
records are up to date and accurate.
-
Support recall systems for Local
Quality Contract (LQC).
-
Manage ICT MDT within the surgery. Create an appropriate referral process, arrange a system for Clinicians to dial
into meeting and ensuring actions are recorded and noted in clinical records.
-
The
post holder will assist with engagement with hard-to-reach populations and to
reduce health inequalities.
-
The
individual will be expected to engage and link in (where appropriate) to other roles within the PCN such as Social Prescribers, Health and Wellbeing Coaches
and other programmes of work such as Complex Lives.
-
Work
closely with other PCN member practices to share good practice and learning
across the PCN.
-
Undertake
other duties as may be reasonably required within the general terms of the job
description. This job description is intended as an outline of the general
areas of activity and responsibility for the post holder and may be amended considering
the changing needs of the PCN and/or Lincoln House surgery.
Job description
Job responsibilities
There will be a
specific focus of the role to contribute significantly on the following key
themes (as well as being part of the reception team and the opening/closing rota for the surgery)
-
Manage Cancer Registers - Organise
cancer care reviews with lead Clinicians, ensure cancer care reviews are completed
and coded correctly and complete referrals to Cancer Navigators.
-
Management of Cancer safety-netting
templates.
-
Manage Gold Standard Framework (GSF)
registers Identify patients, manage register, organise and minute quarterly
GSF meetings and complete referrals as necessary.
-
Manage Learning Disability (LD)
registers - Arranging LD reviews with Practice Clinicians, ensure Action Plans are
completed and shared, manage Action Plan review meetings and use TeamNet LD
resources to comply with LQC requirements.
-
Manage Severe Mental Illness (SMI)
registers - Arrange blood tests and clinical reviews, ensure reviews are completed
and coded correctly using the correct templates, identify hard to reach
patients and discuss with Clinicians on how best to manage the reviews. Refer
to hard to reach service where appropriate.
-
Manage Long Term Conditions (LTC)
reviews in practice - Ensuring all patients eligible have review on time,
reviews are coded properly, and appropriate referrals are completed. Highlight
coding issues and performance at quarterly practice meetings.
-
Manage Housebound register Ensure
records are up to date and accurate.
-
Support recall systems for Local
Quality Contract (LQC).
-
Manage ICT MDT within the surgery. Create an appropriate referral process, arrange a system for Clinicians to dial
into meeting and ensuring actions are recorded and noted in clinical records.
-
The
post holder will assist with engagement with hard-to-reach populations and to
reduce health inequalities.
-
The
individual will be expected to engage and link in (where appropriate) to other roles within the PCN such as Social Prescribers, Health and Wellbeing Coaches
and other programmes of work such as Complex Lives.
-
Work
closely with other PCN member practices to share good practice and learning
across the PCN.
-
Undertake
other duties as may be reasonably required within the general terms of the job
description. This job description is intended as an outline of the general
areas of activity and responsibility for the post holder and may be amended considering
the changing needs of the PCN and/or Lincoln House surgery.
Person Specification
Experience
Essential
- Experience in complex administrative procedures
- Competent in the use of Microsoft Office applications
- Experience of working in a healthcare setting
- Experience in coordination or project roles
- Experience of working well as part of a team
Personal Attributes
Essential
- Desire to continually learn
- DBS check
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths or equivalent
- Evidence of continued personal development
Desirable
- Enrolled in or previously completed the Personalised Care Institute training
Knowledge and skills
Essential
- Familiar with EMIS clinical software
- Able to build network links with external organisations as an ambassador for the Primary Care Network
- Knowledge of community health and social care systems
- Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
- Able to prioritise workload and work well under pressure
Person Specification
Experience
Essential
- Experience in complex administrative procedures
- Competent in the use of Microsoft Office applications
- Experience of working in a healthcare setting
- Experience in coordination or project roles
- Experience of working well as part of a team
Personal Attributes
Essential
- Desire to continually learn
- DBS check
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths or equivalent
- Evidence of continued personal development
Desirable
- Enrolled in or previously completed the Personalised Care Institute training
Knowledge and skills
Essential
- Familiar with EMIS clinical software
- Able to build network links with external organisations as an ambassador for the Primary Care Network
- Knowledge of community health and social care systems
- Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
- Able to prioritise workload and work well under pressure
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
