Receptionist / Administrator

Southport and Formby Health (GP Federation)

This job is now closed

Job summary

We are looking for an individual who is welcoming, hardworking, friendly and possesses the empathic NHS care ethic required to provide care to our patients. We pride our self on delivering the highest standard of healthcare to our local community.

The purpose of the role is to provide both patient facing reception duties and administrative support in order to assist in the smooth running of the practice. Reception duties to include assisting and directing patients to access the appropriate service or healthcare professional in a courteous, efficient, and effective way. We are looking for a team player with good communication skills and the ability to multi-task.

Please contact Louise Sproat on louise.sproat1@nhs.net with any queries regarding this role.

Applications from candidates wishing to work anywhere between 16 and 30 hours per week, Monday to Friday, are encouraged to apply.

Interviews will take place week commencing 26th February.

We look forward to hearing from you!

Main duties of the job

Duties include but are not limited to:

To provide general reception cover on a rota system, when required, with other members of the surgery team including both telephone and face to face reception duties
Answering queries from patients and signposting to the relevant healthcare provider
To act as keyholder with responsibility for opening up/locking up of practice premises and maintaining security in accordance with practice protocols, as and when required
To provide administration support to the reception team for all aspects of EMIS Web Workflow manager including but not limited to: Tasks, Lab Reports, Document Management, Referral Management and Test Requests
Use Accurix to send reminder texts and information to patients
To monitor and action Generic practice emails
To assist Clinical & Administration Staff in any other duties as and when required
To liaise with local IT support department & EMIS to resolve hardware and software issues when required
Ensure total familiarity with the appointment system including regular and incidental variations
Monitor effectiveness of the appointment system and report any problems or variations to the Practice Manager.
To undertake relevant training as required for the post

About us

Southport and Formby Health Ltd is a local GP Federation, that specialises in the provision of primary care clinical and support services. Our main focus is supporting primary care services and helping to develop and grow the workforce of the Primary Care Networks (PCN) we serve.

Lincoln House Surgery is based within Southport and Formby PCN in a predominantly residential area, providing healthcare for approximately 2,000 patients.

We are a small group of clinical and administrative employees who are looking to add a friendly face to the team - we look forward to receiving your application!

Date posted

06 February 2024

Pay scheme

Other

Salary

£10.93 an hour pay award/restructure pending

Contract

Permanent

Working pattern

Part-time

Reference number

B0192-24-0003

Job locations

Lincoln House Surgery

33 Lincoln Road

Southport

Merseyside

PR8 4PR

Job description

Job responsibilities

Duties include but are not limited to;

To provide general reception cover on a rota system, when required, with other members of the surgery team including both telephone and face to face reception duties
Answering queries from patients and signposting to the relevant healthcare provider
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
To provide administration support to the reception team for all aspects of EMIS Web Workflow manager including but not limited to: Tasks, Lab Reports, Document Management, Referral Management and Test Requests
To monitor and action Generic practice emails
To assist Clinical & Administration Staff in any other duties as and when required
To liaise with local IT support department & EMIS to resolve hardware and software issues when required
Ensure total familiarity with the appointment system including regular and incidental variations
Monitor effectiveness of the appointment system and report any problems or variations to the Practice Manager.

Job description

Job responsibilities

Duties include but are not limited to;

To provide general reception cover on a rota system, when required, with other members of the surgery team including both telephone and face to face reception duties
Answering queries from patients and signposting to the relevant healthcare provider
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
To provide administration support to the reception team for all aspects of EMIS Web Workflow manager including but not limited to: Tasks, Lab Reports, Document Management, Referral Management and Test Requests
To monitor and action Generic practice emails
To assist Clinical & Administration Staff in any other duties as and when required
To liaise with local IT support department & EMIS to resolve hardware and software issues when required
Ensure total familiarity with the appointment system including regular and incidental variations
Monitor effectiveness of the appointment system and report any problems or variations to the Practice Manager.

Person Specification

Qualifications

Essential

GCSE in Maths and English or equivalent qualification

Skills and Knowledge

Essential

Good typing skills
Excellent written and verbal communication
Excellent customer service skills
Ability to use own judgement and common sense

Desirable

EMIS Clinical System
Understanding of medical terminology

Experience

Essential

Excellent computer skills (ECDL) or equivalent on the job experience
Experience in a GP or other reception role

Desirable

Experience in a healthcare setting
Previous experience of handling confidential records

Personal Qualities

Essential

Candidate must possess good communication skills
Ability to manage workload without direct supervision and to use own initiative
Ability to prioritise work and complete essential actions
Ability to work well in a team
Ability to deal with competing demands and remain calm under pressure
DBS check

Person Specification

Qualifications

Essential

GCSE in Maths and English or equivalent qualification

Skills and Knowledge

Essential

Good typing skills
Excellent written and verbal communication
Excellent customer service skills
Ability to use own judgement and common sense

Desirable

EMIS Clinical System
Understanding of medical terminology

Experience

Essential

Excellent computer skills (ECDL) or equivalent on the job experience
Experience in a GP or other reception role

Desirable

Experience in a healthcare setting
Previous experience of handling confidential records

Personal Qualities

Essential

Candidate must possess good communication skills
Ability to manage workload without direct supervision and to use own initiative
Ability to prioritise work and complete essential actions
Ability to work well in a team
Ability to deal with competing demands and remain calm under pressure
DBS check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Lincoln House Surgery

33 Lincoln Road

Southport

Merseyside

PR8 4PR

Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Lincoln House Surgery

33 Lincoln Road

Southport

Merseyside

PR8 4PR

Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Human Resources Manager

Louise Sproat

louise.sproat1@nhs.net

Date posted

06 February 2024

Pay scheme

Other

Salary

£10.93 an hour pay award/restructure pending

Contract

Permanent

Working pattern

Part-time

Reference number

B0192-24-0003

Job locations

Lincoln House Surgery

33 Lincoln Road

Southport

Merseyside

PR8 4PR

Supporting documents

Supporting links (all open in new tabs)

Lincoln House Surgery

Privacy notice

Southport and Formby Health (GP Federation)'s privacy notice (opens in a new tab)