Job summary
We are looking to recruit a creative and motivated individual for the role of Digital Care Coordinator. The role will support the digital hub at Southport and Formby Primary Care Network (PCN).
The role will be integral to the digital transformation of our organisation and offers exciting opportunities in digital healthcare and innovation. The individual will work closely with senior management and the specialised care teams within the Primary Care Network to develop digital health services.
The role is advertised as being full-time however part-time applications will be considered.
Please contact Louise Sproat on louise.sproat1@nhs.net with any queries regarding the post.
We look forward to receiving your application.
Main duties of the job
The role will
support the digital hub at Southport and Formby Primary Care Network (PCN). The post will help to
implement several core functions:
-
helping the PCN and its member practices
understand and improve general practice appointments data
-
provide digital health support to the
Southport and Formby population, specifically related to mental health, diabetes,
and weight management
-
assist member practices in digitising workflows
- and to
assist the PCN to implement new services relating to collaborative working to
reduce pressure in general practice within digital workstreams.
About us
Southport and Formby Primary Care Network (PCN) is a group of 15 GP Practices working together with other local organisations to improve the health and social care of our local population of around 125,000 people.
Primary Care Networks are designed to provide proactive, coordinated care to their local populations, in different ways to match different peoples needs, with a strong focus on prevention and personalised care. This means supporting patients to make informed decisions about their own health and care and connecting them to a range of statutory and voluntary services to ensure they can access the care they need first time.
"The Digital Coordinator role is a broad project support role, working across the whole digital portfolio which aims to develop a continuous improvement approach to digital accessibility. The role will also play a vital part in the many digital transformations happening across primary care and you will work closely with the 15 GP surgeries in our PCN, potentially making a difference to over 125,000 patients. This is an amazing opportunity and an exciting time to join a supportive and growing team here at Southport and Formby PCN." - Sue Rhodes, Digital Hub
Job description
Job responsibilities
Job Responsibilities include but are not limited to;
- To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to weight management, mental health and healthy lifestyles services.
- In support of collaborative working the post holder will form productive and supportive relationships with practice and PCN staff who have the skills, knowledge, and remit to contribute to this work. e.g., GP practice digital champions, practice IT leads, practice managers, social prescribers, pharmacists, medical secretaries etc
- The post holder will assist the PCN member practices to engage with hard-to-reach populations and to reduce health inequalities.
- The post holder will keep up to date with National/Local mental health and population health strategies.
- Use the available population health intelligence tools to proactively identify and work with veterans, carers, pre-diabetics, and those requiring weight management support
- Assist patients in accessing self-management education courses, peer support or interventions that support them to take more control of their health and well-being
- Provide coordination and navigation for patients and their carers across available health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other appropriate primary care professionals
- Source appropriate resources, training, and system examples from appropriate organisations such as the NHS Diabetes Prevention Programme (NHS DPP), NHS Prevention Digital weight management, local mental health services and local healthy lifestyle management services
- Build relationships with community assets and develop a service directory of support for the patients within our PCN.
- Support communication improvements between primary and secondary care from a digital perspective.
In summary, the ideal candidate
for this position must possess a strong EMIS background, be self-motivated with
an acute attention to detail, and demonstrate effective teamwork skills. In
addition, having experience with patient communication systems, proficiency in
data management and visualisation tools, and a solid understanding of
healthcare standardisation and NHS dashboards, would be extremely valuable for
this role.
Job description
Job responsibilities
Job Responsibilities include but are not limited to;
- To assist the Primary Care Network (PCN) in delivering improvements to the services we provide our patients in relation to weight management, mental health and healthy lifestyles services.
- In support of collaborative working the post holder will form productive and supportive relationships with practice and PCN staff who have the skills, knowledge, and remit to contribute to this work. e.g., GP practice digital champions, practice IT leads, practice managers, social prescribers, pharmacists, medical secretaries etc
- The post holder will assist the PCN member practices to engage with hard-to-reach populations and to reduce health inequalities.
- The post holder will keep up to date with National/Local mental health and population health strategies.
- Use the available population health intelligence tools to proactively identify and work with veterans, carers, pre-diabetics, and those requiring weight management support
- Assist patients in accessing self-management education courses, peer support or interventions that support them to take more control of their health and well-being
- Provide coordination and navigation for patients and their carers across available health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other appropriate primary care professionals
- Source appropriate resources, training, and system examples from appropriate organisations such as the NHS Diabetes Prevention Programme (NHS DPP), NHS Prevention Digital weight management, local mental health services and local healthy lifestyle management services
- Build relationships with community assets and develop a service directory of support for the patients within our PCN.
- Support communication improvements between primary and secondary care from a digital perspective.
In summary, the ideal candidate
for this position must possess a strong EMIS background, be self-motivated with
an acute attention to detail, and demonstrate effective teamwork skills. In
addition, having experience with patient communication systems, proficiency in
data management and visualisation tools, and a solid understanding of
healthcare standardisation and NHS dashboards, would be extremely valuable for
this role.
Person Specification
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths
Desirable
- Enrolled in or previously completed the Personalised Care Institute training
Experience
Essential
- Experience in complex administrative procedures
- Competent in the use of Office applications
- Experience of working in a healthcare setting
- Experience in coordination or project roles
Skills and Knowledge
Essential
- Able to build network links with external organisations as an ambassador for the Primary Care Network
- Knowledge of community health and social care systems
- Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
- Familiarity with EMIS clinical software
- Creating/Editing/Running Searches and Reports in EMIS
Desirable
- Data visualisation in excel & power BI
Personal Qualities
Essential
- Desire to continually learn
- DBS Check
- Ability to travel around the Southport and Formby Primary Care Network area
Person Specification
Qualifications
Essential
- Educated to GCSE or A Level standard in English and Maths
Desirable
- Enrolled in or previously completed the Personalised Care Institute training
Experience
Essential
- Experience in complex administrative procedures
- Competent in the use of Office applications
- Experience of working in a healthcare setting
- Experience in coordination or project roles
Skills and Knowledge
Essential
- Able to build network links with external organisations as an ambassador for the Primary Care Network
- Knowledge of community health and social care systems
- Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
- Familiarity with EMIS clinical software
- Creating/Editing/Running Searches and Reports in EMIS
Desirable
- Data visualisation in excel & power BI
Personal Qualities
Essential
- Desire to continually learn
- DBS Check
- Ability to travel around the Southport and Formby Primary Care Network area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
