Job summary
Southport and Formby Health is an established and successful GP Federation created in 2016 to enhance the delivery of healthcare services to the local population.
Our mission is to provide NHS services and shared resources on behalf of GP practices and we successfully deliver the Community Cardiology Service as part of this mission.
Our aims are:
- To provide a greater range of NHS services such as outpatient clinics and diagnostics locally for the benefit of patients.
- To deliver services closer to the patient in their own community.
- To provide shared resources amongst GP practices and thereby creating economies of scale.
- To be a high quality, responsive, forward thinking organisation that demonstrates an inclusive culture of encouragement, support and celebration of its diverse workforce and the communities it serves.
The Community Cardiology Service is located in Family Surgery, Birkdale and due to service growth we are looking for an additional member of staff to join our small but growing team. The successful applicant will be flexible between Monday and Friday daytimes and willing to work between 20 and 25 hours per week.
Please see the attached job description for further details or alternatively please contact Louise Sproat on louise.sproat1@nhs.net with any queries regarding the post.
We look forward to receiving your application!
Interviews will take place on the 7th and 11th July.
Main duties of the job
This role
consists of a mixture of patient facing reception duties and administrative secretarial
skills to organise and deliver outpatient and diagnostic clinics within the Community
Cardiology Service.
The administrator
part of the role consists of coordinating the full patient journey from
referral to discharge by receiving and processing patient referrals, signposting
to the relevant service for triage and booking appointments within the
appropriate service.
Reception duties
are provided to welcome and process the patient within the Community Cardiology
Service and to provide administrative and secretarial support to the service on
the day.
The administrator
follows up consultations by coordinating, tracking, and monitoring onward
patient referrals to tertiary care if necessary and communicates discharge
information back to primary care.
About us
The Community Cardiology Service was established in April 2017 and is located in Family Surgery in Birkdale, which is a welcoming and comfortable for patients compared to hospital settings.
Benefits of the service
- Triage of all referrals is completed by a clinician to determine appropriate next steps
- Face-to-face appointments if further treatment is required
- Expert care, with access to a dedicated consultant cardiologist and echocardiogram technician
- One-stop appointment for most routine appointments with a short waiting time
- Direct access to appropriate diagnostic tests
- Timely communication of clinical management plan is sent back to your GP practice in writing and seamlessly updating your medical record
"This is a great opportunity to join our small but growing team in the Community Cardiology Service. We are forward thinking and proactive, and every day brings a new challenge to keep us on our toes. Our patients love the service we offer in the heart of the community, and over 95% say they would recommend us to their friends and family when asked in our feedback surveys each month" - Helen Mason, Community Cardiology Service Manager
"I have a great sense of pride working for Southport and Formby Health, it is a fantastic place to work and I can't recommend it highly enough. The working environment is supportive and positive, everyone working together as a team." -Nicola Ball, Governance Officer
Job description
Job responsibilities
Administrative
Duties include a mixture of the following tasks which are carried out on
specific days of the week, variably between Monday and Friday.
-
Schedule all outpatient and diagnostic clinics
-
Using medical dictation equipment, type
clinical letters and referrals from medical staff and forward to all
appropriate parties.
a)
On the day of patient appointment
b)
In addition of an onward referral to Tertiary
and Secondary care
-
Review all inbound referrals and exercise judgment
to accept or reject if necessary due to generic administrative errors when
referral is created.
-
Process and signpost all qualifying referrals
to the appropriate clinical triage or diagnostic team, ensuring that the consultant
or technician has the required supporting information.
-
Contact the patient to arrange an appointment
with the appropriate outpatient and/or diagnostic service, coordinating
appointments effectively between the different services,
-
Provide reception for all clinics, acting as
the first point of contact to patients, carers and relatives visiting the
community cardiology service, receiving them in a friendly and professional
manner.
-
Prepare diagnostic machines for extended ECGs
and ambulatory BP monitors prior to each clinic.
-
Following the return of equipment to the
Community Cardiology Service, download extended ECG and ambulatory BP readings for
interpretation.
-
Return diagnostic reports and clinical
management plans to the referring clinician/GP in a timely manner.
-
Provide administration support for clinical
and non-clinical staff in clinics.
-
Deal with telephone enquiries from GPs, patients,
and relatives in a courteous and professional manner, and to ensure appropriate
messages are passed onto the relevant professionals in a timely manner.
-
Use initiative when assisting patients with
queries, in person or by telephone.
-
Track all outbound onward referrals made by
the service to ensure they are received and actioned.
-
Manage own workload and daily administrative
duties to support the service, including DNAs, tasks to general practice,
clinical management plans, booking and rescheduling appointments, scanning documents,
and forwarding to the relevant recipient, processing new referrals, and
tracking outbound referrals.
-
Send patient appointment reminders, feedback
questionnaire.
-
Check post and scan on patient record
notifying clinician
-
Scan on all Echo results and send to
requesting clinician to add recall if indicated
-
Check and manage the Community Cardiology
email address inbox and process queries.
Job description
Job responsibilities
Administrative
Duties include a mixture of the following tasks which are carried out on
specific days of the week, variably between Monday and Friday.
-
Schedule all outpatient and diagnostic clinics
-
Using medical dictation equipment, type
clinical letters and referrals from medical staff and forward to all
appropriate parties.
a)
On the day of patient appointment
b)
In addition of an onward referral to Tertiary
and Secondary care
-
Review all inbound referrals and exercise judgment
to accept or reject if necessary due to generic administrative errors when
referral is created.
-
Process and signpost all qualifying referrals
to the appropriate clinical triage or diagnostic team, ensuring that the consultant
or technician has the required supporting information.
-
Contact the patient to arrange an appointment
with the appropriate outpatient and/or diagnostic service, coordinating
appointments effectively between the different services,
-
Provide reception for all clinics, acting as
the first point of contact to patients, carers and relatives visiting the
community cardiology service, receiving them in a friendly and professional
manner.
-
Prepare diagnostic machines for extended ECGs
and ambulatory BP monitors prior to each clinic.
-
Following the return of equipment to the
Community Cardiology Service, download extended ECG and ambulatory BP readings for
interpretation.
-
Return diagnostic reports and clinical
management plans to the referring clinician/GP in a timely manner.
-
Provide administration support for clinical
and non-clinical staff in clinics.
-
Deal with telephone enquiries from GPs, patients,
and relatives in a courteous and professional manner, and to ensure appropriate
messages are passed onto the relevant professionals in a timely manner.
-
Use initiative when assisting patients with
queries, in person or by telephone.
-
Track all outbound onward referrals made by
the service to ensure they are received and actioned.
-
Manage own workload and daily administrative
duties to support the service, including DNAs, tasks to general practice,
clinical management plans, booking and rescheduling appointments, scanning documents,
and forwarding to the relevant recipient, processing new referrals, and
tracking outbound referrals.
-
Send patient appointment reminders, feedback
questionnaire.
-
Check post and scan on patient record
notifying clinician
-
Scan on all Echo results and send to
requesting clinician to add recall if indicated
-
Check and manage the Community Cardiology
email address inbox and process queries.
Person Specification
Qualifications
Essential
- Maths and English GCSE at grade C or above
Desirable
- NVQ in Customer care or relevant equivalent
Experience
Essential
- Excellent computer skills (ECDL) or equivalent on the job experience
- Reception experience
Desirable
- Experience in a healthcare setting
- Experience in a GP surgery or other reception role
- Previous experience of handling confidential records
Skills and Knowledge
Essential
- Good typing skills
- Use of dictation equipment
- Excellent written and verbal communication
- Excellent customer service skills
- Ability to use own judgement and common sense
Desirable
- Familiarity with EMIS software
- Understanding of medical terminology
Personal Qualities
Essential
- Ability to manage workload without direct supervision and to use own initiative
- Ability to prioritise work and complete essential actions
- Ability to work well in a team
- Ability to deal with competing demands and remain calm under pressure
- Flexibility to travel to other sites to work if required
- DBS check
Person Specification
Qualifications
Essential
- Maths and English GCSE at grade C or above
Desirable
- NVQ in Customer care or relevant equivalent
Experience
Essential
- Excellent computer skills (ECDL) or equivalent on the job experience
- Reception experience
Desirable
- Experience in a healthcare setting
- Experience in a GP surgery or other reception role
- Previous experience of handling confidential records
Skills and Knowledge
Essential
- Good typing skills
- Use of dictation equipment
- Excellent written and verbal communication
- Excellent customer service skills
- Ability to use own judgement and common sense
Desirable
- Familiarity with EMIS software
- Understanding of medical terminology
Personal Qualities
Essential
- Ability to manage workload without direct supervision and to use own initiative
- Ability to prioritise work and complete essential actions
- Ability to work well in a team
- Ability to deal with competing demands and remain calm under pressure
- Flexibility to travel to other sites to work if required
- DBS check
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
