Patient Referrals & MDT Co-Ordinator

Job description

Job responsibilities

To proactively support the Patient Services Manager and the Patient Services Team in providing a quality end to end experience for patients attending our clinics or accessing our community services, who are living with complex wounds and lymphoedema. This encompasses the processing of all referrals to our clinical and community services, ensuring that all patients are triaged and seen by one of our clinicians. Alongside this, the coordination of our Virtual MDTs will assist the wider team to ensure we are providing the best care for our patients. The post demands strong interpersonal skills, high attention to detail and an ability to think outside the box to innovate our referral pathways and coordinate our Virtual MDTs.

Key responsibilities:

Patient Referrals

• Manage all patient referrals to our Clinical and Community Services, processing these efficiently and effectively.
• Manage the triage process by liaising with clinicians to ensure triage is complete in a timely manner.
• Work with the Patient Services Manager and Senior Operations Manager to optimise referral process and reduce processing times.
• Ensure accuracy and adherence to our referral criteria, escalating complex and urgent patients to the community and clinical teams.
• Serve as the primary point of contact for any referral queries, managing expectations and providing essential information in a professional and confidential manner.
• Assist the team with queries from patients via phone, email and in-person, ensuring that patients are put at ease regarding their experience with our clinical and community services, answering queries and assisting patients when needed.
• Assist the team with queries from healthcare professionals via phone, email and in-person to ensure patients care is seamless, optimal and efficient.
• Assist with covering the reception as and when required.
• Demonstrate a visible pride in your working environment in terms of ensuring that the reception area and waiting room of the clinic remains clean and tidy and that information leaflet supplies are sufficient to meet patient needs.
• Maintain accurate and up-to-date patient records on our Patient Electronic System, ensuring all referrals are properly documented in line with UK GDPR and Accelerate standards.
• Support the Patient Services Manager in the preparation of reports, schedules and documentation for internal and external stakeholders, when required.
• Identify and respond appropriately to any concerns regarding the safety or wellbeing of vulnerable individuals, escalating these to the Patient Services Manager.
• Ad-hoc assistance with coordination of student placements and visitors.
• Contribute to the management of our weekly timeline, assisting the Patient Services Manager with reconciliation process.
• Contribute to continuous service improvement, ensuring that patient access and referral process is efficient and patient centred.
• Provide support and cover as necessary for Patient Services Team colleagues including deputising for Patient Services Team Manager in their absence, when required.
• Work with the Patient Services Manager to ensure weekly management of all incidents, issues and complaints, when required.

MDT Coordination

• Monitor the virtual MDT inbox and triage new referrals.
• Schedule patient cases for MDT meetings using our clinical system.
• Ensure up to date clinical information for patients is available.
• Coordinate Virtual Multi-Disciplinary Meetings (MDTs) ensuring accurate recording and management of these meetings.
• Distribute final MDT notes and actions plans to relevant clinicians and services.
• Follow up with clinicians or referrers on any actions or pending information.
• Maintain an audit trail of MDT discussions and decisions for governance and quality assurance.

Person Specification

Experience

Essential

• Proven experience in clinical coordination or healthcare administration
• Excellent understanding of governance and patient engagement
• Proficient in the use of MS365 and EHR systems (e.g. EMIS, JellyPX, RIO)

Personal Aptitude

Essential

• Demonstrated ability to take ownership of tasks and follow through with accountability and integrity

Desirable

• Proactive approach and solution driven
• Strong team player

Qualifications

Essential

• Excellent numeracy and literacy skills
• High levels of accuracy and attention to detail
• Strong organisational and communication skills

Desirable

• Ability to manage sensitive information with discretion and professionalism

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Accelerate CIC

Address

Centenary Wing, St Joseph’s Hospice

Mare Street

Hackney

London

E8 4SA

Employer's website

https://www.acceleratecic.com (Opens in a new tab)