Job summary
We are looking for an enthusiastic,
self-motivated Administrator, who wants to work in an exciting specialist
service within a creative environment.
Accelerate manages patients within their Centre of Excellence from
across London and you would be part of the administrative team, working under
the direct supervision of the Patient Services Manager and form a critical part
of the Patient Services Team.
As part of the role, you will undertake a broad
range of duties delegated by the Patient Services Manager or requested by
senior management and be expected to work collaboratively and proactively with
the Patient Services team and clinical teams to support them in meeting the
needs of internal and external clients / patients.
Main duties of the job
Provide effective administrative support
as required, to ensure the smooth running of the clinic and a positive
experience for the patient.
Support to and alignment with the
referral and triage process, to facilitate quality driven turnaround time from
receipt to triage to appointment.
Use of strong communication skills to
make the most positive use of interactions on the telephone in terms of
information gathering, putting patients at ease with regard to their
forthcoming experience in the clinic, answering queries, encouraging patient
engagement and liaising with transport suppliers.
Effective
message taking and distribution through AIMS, to enable positive responses by
clinical staff to patient enquiries.
Responsible
for the sorting, distributing and posting of correspondence or items, including
preparation of correspondence or goods to be mailed. Arranging couriers and
express delivery as required. Completion of Parcel Tracking log. Correct and reforward misdirected mail.
Demonstrate an ability to work
unsupervised, using initiative to recognise when there is a time-sensitive need
to undertake and complete a piece of work or task.
Maintain an
awareness of the requirements of data protection and the privacy of patient
identifiable data and ensure this is reflected in all working practices.
About us
Accelerate CIC is an award
winning not for profit community interest company (CIC) delivering community
focused wound and lymphoedema services to Tower Hamlets, City and Hackney and
across London. As a social enterprise we have greater control of our working
environment and team ownership that will benefit patients and staff alike. Our
mission remains to make a tangible difference to peoples lives and we are
doing this daily, reaching more lymphoedema patients every year. We are a team
full of energy and drive. We can and do bring change!
Accelerate has a national
reputation for excellent and innovative multidisciplinary care. We are
dedicated to changing lives and moving patients from illness to wellness. We do
this through our community services, our Centre of Excellence and Innovation based
in Hackney, a range of education packages delivered through the Accelerate
Academy and by collaborating with partners to transform their community
services. Accelerate is actively engaged in the national lymphoedema
initiatives and is well placed to offer swift and creative solutions to deliver
change for patients and clinicians.
If you are keen to advance your career, then we really are looking for
you!
Job description
Job responsibilities
Provide effective administrative support
as required, to ensure the smooth running of the clinic and a positive
experience for the patient.
Support to and alignment with the
referral and triage process, to facilitate quality driven turnaround time from
receipt to triage to appointment.
Use of strong communication skills to
make the most positive use of interactions on the telephone in terms of
information gathering, putting patients at ease with regard to their
forthcoming experience in the clinic, answering queries, encouraging patient
engagement and liaising with transport suppliers.
Effective
message taking and distribution through AIMS, to enable positive responses by
clinical staff to patient enquiries.
Responsible
for the sorting, distributing and posting of correspondence or items, including
preparation of correspondence or goods to be mailed. Arranging couriers and
express delivery as required. Completion of Parcel Tracking log. Correct and reforward misdirected mail.
Hold responsibility for ensuring that all
information on transport requirements and appropriate patient information is
kept accurate and up to date in AIMS. This includes the screening of all
patients prior to first assessment to ensure appropriate transport requirements
are identified and approved and transport booked as required.
Ensure all requests for advocacy are
booked in a timely and accurate manner, that the information reflects the needs
of the patient, and that this information is accurately recorded in AIMS.
Demonstrate a visible pride in your
working environment, ensuring that the reception area and patient waiting room
remain clean and tidy and that information leaflet supplies are replenished to
meet patient needs. The water and coffee machines are always cleaned and
regularly restocked.
Demonstrate an ability to work
unsupervised, using initiative to recognise when there is a time-sensitive need
to undertake and complete a piece of work or task.
Maintain an
awareness of the requirements of data protection and the privacy of patient
identifiable data and ensure this is reflected in all working practices.
Maintain a positive attitude to your
work, remaining flexible in your work requirement and presenting a friendly and
welcoming approach for patients and visitors to the Centre of Excellence &
Innovation.
Job description
Job responsibilities
Provide effective administrative support
as required, to ensure the smooth running of the clinic and a positive
experience for the patient.
Support to and alignment with the
referral and triage process, to facilitate quality driven turnaround time from
receipt to triage to appointment.
Use of strong communication skills to
make the most positive use of interactions on the telephone in terms of
information gathering, putting patients at ease with regard to their
forthcoming experience in the clinic, answering queries, encouraging patient
engagement and liaising with transport suppliers.
Effective
message taking and distribution through AIMS, to enable positive responses by
clinical staff to patient enquiries.
Responsible
for the sorting, distributing and posting of correspondence or items, including
preparation of correspondence or goods to be mailed. Arranging couriers and
express delivery as required. Completion of Parcel Tracking log. Correct and reforward misdirected mail.
Hold responsibility for ensuring that all
information on transport requirements and appropriate patient information is
kept accurate and up to date in AIMS. This includes the screening of all
patients prior to first assessment to ensure appropriate transport requirements
are identified and approved and transport booked as required.
Ensure all requests for advocacy are
booked in a timely and accurate manner, that the information reflects the needs
of the patient, and that this information is accurately recorded in AIMS.
Demonstrate a visible pride in your
working environment, ensuring that the reception area and patient waiting room
remain clean and tidy and that information leaflet supplies are replenished to
meet patient needs. The water and coffee machines are always cleaned and
regularly restocked.
Demonstrate an ability to work
unsupervised, using initiative to recognise when there is a time-sensitive need
to undertake and complete a piece of work or task.
Maintain an
awareness of the requirements of data protection and the privacy of patient
identifiable data and ensure this is reflected in all working practices.
Maintain a positive attitude to your
work, remaining flexible in your work requirement and presenting a friendly and
welcoming approach for patients and visitors to the Centre of Excellence &
Innovation.
Person Specification
Experience
Essential
- Work management and prioritising skills
- Attention to detail
- Internet skills - including group messaging and data collection
Desirable
- Experience of working in a clinical environment
Qualifications
Essential
- GCSE Grade A - C in English and Mathematics, or equivalent
- Proficient IT Skills - MS Office, including Word and Excel, MS Teams, Outlook and Email.
Desirable
- Familiar with databases
- Good numeracy and literacy, able to support audits and develop simple reports.
- Reception experience
- Identify risks that require escalation to manager(s)
Ways of Working
Essential
- Teamwork, problem solving and the initiative to find solutions
Person Specification
Experience
Essential
- Work management and prioritising skills
- Attention to detail
- Internet skills - including group messaging and data collection
Desirable
- Experience of working in a clinical environment
Qualifications
Essential
- GCSE Grade A - C in English and Mathematics, or equivalent
- Proficient IT Skills - MS Office, including Word and Excel, MS Teams, Outlook and Email.
Desirable
- Familiar with databases
- Good numeracy and literacy, able to support audits and develop simple reports.
- Reception experience
- Identify risks that require escalation to manager(s)
Ways of Working
Essential
- Teamwork, problem solving and the initiative to find solutions
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
