PCN Senior Development Manager

Job description

Job responsibilities

Transformation oversight and delivery

• Support the Clinical Director to lead the overall planning and oversight of PCN development and transformation.
• Lead and support the review and development of systems to monitor PCN development and maturity, and practice resilience and performance.
• Interpret national and local health policy and guidance in areas of responsibility to inform the work of the PCN.
• Update, maintain, organise, gather, and analyse information to predict/meet future organisational and team needs.
• Develop relationships with current and potential partners to progress mutually beneficial initiatives and service developments.
• Promote positive working relationships with other services and other organisations and agencies externally.

Project Management

1. Systematic approach to project delivery and governance o Ensure that business cases, project initiation document (PIDs), project plans, and service specifications are produced to a high standard and that projects meet key milestones.
2. Chair or participate in relevant project team meetings or working groups, providing expert advice and information, and coordinating stakeholders in the development and delivery of designated projects

• Work with clinicians and service leads to identify service development and re-design opportunities to deliver efficiencies in care delivery and/ or improvements in patient experience for the PCN population.
• Ensure that meaningful systems for involving service users, staff and the public in business and service development are established.
• To horizon scan ensuring that all digital innovation related to primary care and general practice is reviewed and assessed against the needs of the PCN, leading on pilots of new digital technology where appropriate.
• Maintain an up-to-date knowledge of and apply all new directives, health services guidelines, advance letters and any legislation that will impact upon service developments.

Primary Care Resilience and Developments

• Undertake analysis of performance data and capacity and demand data to identify areas for service redesign and collaborative working.
• Present complex, sensitive and highly contentious information and solutions to managers and teams in a manner that generates understanding and support, having analysed the evidence and options.
• Where necessary work with practices who are underperforming to develop action plans based on the NWL Clinical Effectiveness model

Population Health

• Support Population Health Management (PHM) & Clinical Effectiveness (CE) including the development and implementation of PHM and CE workstreams across practices and the PCN interfacing with colleagues in the, ICB, borough NHS team, inequalities and WSIC team.
• Use appropriate data and population health tools to identify need in the PCN and to evaluate impact of key projects and interventions.
• Promote and develop services in a way which demonstrates the impact population health outcomes.

Person Specification

Experience

Essential

• Significant experience and understanding of performance and change management, planning, budget setting and contracting processes, in primary care
• Significant experience of managing the delivery and improvement of services within a complex and diverse organisation.
• Experience of supporting the development of strategies to meet changing organisational needs.
• Experience and understanding of primary care commissioning and PCN development.
• Experience of managing and delivering programmes and projects, including the ability to implement, evaluate and modify as necessary and ability put in place systematic reporting on progress across all projects using a programme management approach.
• Significant experience of working with and manipulating data, producing reports, and data analysis
• Significant experience of working with General Practice
• Knowledge of GP Clinical systems

Qualifications

Essential

• Degree or equivalent
• Evidence of ongoing personal and Professional development
• Project Management qualification

Desirable

• Educated to masters level with additional in-depth professional knowledge in own discipline.

Skills and abilities

Essential

• Skills and abilities
• The ability to work in partnership with lead clinicians and individuals within and outside the PCN and a partnership approach to working across organisations.
• The ability to analyse complex issues, to think and plan to achieve both tactical and strategic objectives, and to exercise sound judgement in the face of conflicting pressures.
• The ability to work across the system and provide leadership.
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
• Ability to understand a broad range of highly complex information quickly and making decisions where opinions differ/no obvious solution.
• Proficient in the use of Microsoft software packages, particularly fluent in MS Excel and Word.
• Highly developed oral and written communication skills to effectively deliver complex and often sensitive key messages, and information, persuasively to a range of stakeholders both internal and external to the PCN
• Comprehensive knowledge of project principles including PRINCE2
• Personal attributes
• Excellent interpersonal skills, including persuasion and negotiation, with the ability to work closely and effectively with staff at all levels.
• Proven team player who works well with others, is positive and helpful, listens, involves, respects, and learns from the contribution of others.
• Ability to work autonomously while able to deal with an ambiguous and changing environment.
• Tactful and diplomatic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London Gp Federation

Address

Health Partners at Violet Melchett

1A Chelsea Manor Street

London

SW3 5RP

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)