General Practice Assistant (GPA)

Job description

Job responsibilities

Responsibilities and duties may include (and may not be limited to):

Assist GPs and clinical teams with administrative duties including coding, referrals, document management, and appointment preparation

Conduct basic clinical observations (e.g., blood pressure, BMI, lifestyle questionnaires) to support patient reviews and long-term condition management

Support PCN-wide initiatives such as Enhanced Access, seasonal health campaigns and IIF targets

Liaise with patients to provide information, follow-up instructions and care navigation across the practice and services

Supporting patients if they have issues or need help in accessing support effectively from the practice

Maintain accurate records using practice based digital systems, ensure compliance with GDPR, safeguarding, and infection control protocols

Contribute to service improvement, digital transformation, and patient experience projects across the PCN

Working with the PCN leadership team to design, plan and implement the PCN vision and strategy

Liaise with external agencies on behalf of the practice

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Quality:

The post-holder will strive to maintain quality within the practice and will:

Alert other team members to issues of quality and risk

Work to practice protocols and standard operating procedures

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the organisations Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

General

To contribute flexibly to wider PCN team functions, undertaking other relevant duties aligned with the role and personal capability.

Person Specification

Skills

Essential

• Ability to remain calm under pressure
• Be able to think ahead and identify potential problems
• Be able to respond quickly in an emergency situation
• Excellent organisational skills
• Be able to work independently, without direct supervision and within your scope of practice
• Be able to manage time, tasks and documentation efficiently
• Understand when to escalate, refer and seek support

Experience

Essential

• Customer/patient care experience gained from a minimum of 1 year in a general practice or healthcare environment
• Experience in handling complaints/handling challenging customer interactions
• Experience working with EMIS/DOCMAN would be desirable
• Competency in working with MS Office packages (Outlook, Word, Excel)

Qualifications

Essential

• GSCE grade 4 in English & Maths (or equivalent)

Desirable

• GPA Skills Certificate (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP First Ltd

Address

Mansion House Surgery

Abbey Street

Stone

Staffordshire

ST15 8YE

Employer's website

https://www.gpfirst.net/ (Opens in a new tab)