Business Support Manager

Job description

Job responsibilities

Main duties and responsibilities

Operational

Be responsible for the management of operational processes of the PCN and for the development of Standard Operating Procedures for PCN services

Be responsible for managing PCN physical resources

Lead the management and delivery of the PCN DES requirements

Help develop strategies to progress the overall development of the PCN, with reference to the Maturity Matrix and the PCN Development Plan

Support the PCN Clinical Director and DTL in identifying projects and necessary workstreams

Implement projects and pathways

Contribute to the development of key performance indicators for the successful assessment of individuals and work stream success

Have a good understanding of CQC and other regulatory requirements and ensure PCN compliance

Analyse service specification, performance indicators and data collection requirements to inform design for new PCN services

Collate feedback / analysis data on behalf of the PCN to report to the commissioners and other organisations as required

Keep up to date with relevant national policies, including but not limited to PCN Directed Enhanced Service Specification, Investment & Impact Fund, QoF, Local Commissioning Framework

To monitor and check the accuracy of submissions for PCN Enhanced Services and contractual requirements and ensure that all claims are submitted on a monthly and quarterly basis

With support from the Finance Manager, ensure that the PCNs physical and financial resources are managed and maintained for maximum effectiveness

Ensuring financial risks are recognised and appropriate action taken

Monitoring expenditure and identifying significant deviations from the plan

Planning and monitoring income and cash flow to ensure that income is maximised

Ensuring all claims are submitted in good time and payment made and received

HR

Support the Digital and Transformation Lead in the management of PCN staff including those on the Additional Roles Reimbursement (ARR) Scheme

Support the Digital and Transformation Lead in developing job descriptions and person specifications and the recruitment, induction and training and the retention of PCN clinical and administrative staff

Liaise with third parties involved with PCN staff

Ensure appropriate appraisals and reviews are carried out for PCN staff

Manage leave including annual, study and sickness absence

Support the Digital and Transformation Lead to undertake staff surveys and use data to develop initiatives to support staff wellbeing and team sustainability

Communications

Develop excellent relationships with key stakeholders including both internal and external staff

Conduct meetings as required with clear agendas, minutes and actions from each

Enhanced Access (EA)

Set up clinics on EMIS and amend as needed

Manage staffing the EA clinics

Set up and manage staff rotas and shift allocation

Undertake patient feedback surveys to evaluate and improve the EA service

Encourage 100% usage of the EA service

PCN EMIS Hub Management

Responsible for managing staff access to PCN Hub, including smartcards and passwords

Set up clinics on Hub

Monitor and manage tasks and other Hub admin

General requirements

To undertake any other duties commensurate with the role, within the bounds of his/her own competence.

The role is office based at Dale Medical Practice; with some flexibility for home working and at Primary Care Network sites as required.

Must be able to work to a flexible schedule and extended hours to accommodate the needs of the PCN when required

Must be in possession of a qualified UK drivers license and acceptable driving record at time of appointment and throughout employment in this position

Regular access to own vehicle is required.

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974.

To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.

Equality and Diversity

To carry out at all times his/her responsibilities in line with the Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the PCN, incorporating Risk Management and all other quality initiatives.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services working to the remits of Confidentiality and the General Data Protection Regulations. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

Safeguarding

Whilst in post, staff are expected to acquire and update their knowledge on safeguarding as per the intercollegiate document requirements and PCN policies

Professional development

The post holder will participate in any training programme implemented by the PCN as part of this employment

To participate in an annual individual performance review, including taking responsibility for

maintaining a record of own personal and/or professional development

Person Specification

Know;ledge and skills

Essential

• Knowledge of primary care networks and collaborative ways of working
• Operational oversight - ability to think strategically; plan, organise and co-ordinate work effectively, proactively and under own initiative
• Ability to plan and manage multiple workload priorities and meet deadlines
• Able to communicate highly complex, highly sensitive and/or contentious information, including where there are barriers to understanding
• Willingness to work flexibly, demonstrating problem solving skills and an ability to respond to sudden unexpected demands
• Effective time management skills and able to work effectively under pressure and within strict time constraints
• Exceptional organisation and administrative skills
• Competent in advanced use of MS Office applications and Outlook
• Excellent communication skills (written and oral) and strong influencing and persuasion skills
• Able to communicate with a wide range of people at all levels of organisations
• Problem solving and analytical skills

Desirable

• Competent in working with and presenting to large groups

Qualifications

Essential

• Educated to degree level or equivalent practical experience

Desirable

• Management / Leadership qualification

Experience

Essential

• Must have active experience working in Primary care using Emis Web on a daily basis & provide evidence/ability to be able to run searches and data set runs using Emis Web.
• Ability to work on own initiative and organize workload, allocating work as necessary;
• Used to working in a busy environment;
• Adaptability, flexibility and ability to cope with uncertainty and change.
• Ability to deliver a vision and a willingness and drive to adapt to NHS targets and business planning, whilst keeping abreast of legislative and contractual changes;
• Self-motivation and forward-thinking approach;
• Excellent organisational, management and planning skills, IT skills and communication skills;
• Ability to implement and manage change effectively.

Desirable

• Experience using Ardens would be an advantage.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP First Ltd

Address

The Dale Medical Centre

Planks Lane

Wombourne

Wolverhampton

WV5 8DX

Employer's website

https://www.gpfirst.net/ (Opens in a new tab)