Patient Care Administrator - Part-time

Job description

Job responsibilities

Utilise population health intelligence to proactively identify and work with the priority group of patients to deliver personalised care

Support the practices in delivering their outcome targets for both the LD and SMI populations

Lead for prevention and tackling of health inequalities. Bringing together key agencies to ensure multi-disciplinary teams tackle any issues that prevent people having access to appropriate healthcare

Holistically bring together all of a persons identified care and support needs, and explore options to meet these within a single personalised care and support plan (PCSP), in line with PCSP best practice, based on what matters to the person

Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care

Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing

Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level

Explore and assist people to access personal health budgets where appropriate

Provide coordination and navigation for people and their carers across health and care services, working closely with Community Link Advisers, Wellbeing Practitioners, Mental Health Practitioners and other primary care professionals

Work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients, and where required and as appropriate, refer people back to other health professionals within the PCN

Organise and support the Multi-Disciplinary Meetings across the 4 PCN Practices.

Health and Safety

To comply with the Health and Safety at Work etc. Act 1974.

To take responsibility for his/her own health and safety and that of other persons who may be affected by his/her own acts or omissions.

Equality and Diversity

To carry out at all times his/her responsibilities in line with the Equal Opportunities Policy and Procedure.

Risk Management and Clinical Governance

To work within the Clinical Governance Framework of the practice, incorporating Risk Management and all other quality initiatives.

Confidentiality

To maintain confidentiality of information relating to patients, clients, staff and other users of the services working to the remits of Confidentiality and the General Data Protection Regulations. Any breach of confidentiality may render an individual liable for dismissal and/or prosecution.

General

To work across Primary Care Network sites as required.

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional and personal development
• Training in motivational coaching and interviewing or equivalent experience

Desirable

• Accredited course designed by the Personalised Care Institute

Experience

Essential

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
• Experience of supporting people, their families and carers in a related role (including unpaid work)
• Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Experience of working within Primary Care

Desirable

• Working within a GP Practice Team
• Experience of data collection and providing monitoring information to assess the impact of services

Personal Qualities

Essential

• Ability to listen, empathise with people and provide person-centred support in a non-judgemental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Commitment to reducing health inequalities and proactively working to reach people from all communities
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to identify risk and assess/manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person needs are beyond the scope of the Care Coordinator role e.g. when there is a mental health need requiring a qualified practitioner
• Able to advise and assist with personal health budgets, personalised care and support plans
• Able to finish work tasks
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Commitment to collaborative working with all local agencies (including VCSE organisations and community groups)
• Able to work with others to reduce hierarchies and find creative solutions to community issues
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and oral communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Understanding of the needs of patients with LD and/or mental health issues and ability to support these groups
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Desirable

• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential

Skills & Knowledge

Essential

• Knowledge of the personalised care approach
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities
• Knowledge of IT systems, including Microsoft applications
• Knowledge of motivational coaching and interview skills

Desirable

• Experience of using GP Clinical systems

Other

Essential

• Willingness to work flexible hours when required to meet work demands
• Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes if necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP First Ltd

Address

Stafford Health & Wellbeing

Whitgreave Court

Stafford

Staffordshire

ST16 3EB

Employer's website

https://www.gpfirst.net/ (Opens in a new tab)