Fundraising Administrator/Receptionist

Job summary

Hours: 15 hours per week (working 2 days between Monday and Friday, 8am4pm) St Clare Hospice is a charity that provides specialist palliative care to patients and families in West Essex and the East Hertfordshire borders. The primary function of the Fundraising Administrator/Receptionist role is to provide a welcoming, professional, and compassionate Reception service as the first point of contact for patients, visitors, staff, and volunteers. The post holder will deliver exceptional customer care, ensuring everyone who arrives receives a warm and supportive experience. Alongside Reception duties, the role provides essential administrative support to the Fundraising Team. This includes helping to maintain accurate records, supporting fundraising activities, and contributing to the smooth running of key income-generating processes. This is a busy and varied position that requires excellent communication skills, strong organisational abilities, and the confidence to manage multiple tasks and competing priorities. The role also requires flexibility to provide cover for your Fundraising Administrator/Reception colleague when needed, ensuring consistent and reliable front-of-house and administrative support. In return for your commitment, we offer a competitive salary, benefits, generous leave, pension options (including NHS continuity), life assurance, and an Employee Assistance Programme. We also provide strong development support and learning opportunities.

Main duties of the job

The role of the Fundraising Administrator is to support the Fundraising team by providing administrative support across a variety of income streams. The role also covers Reception and therefore the post holder will need to demonstrate excellent customer service skills and empathy when dealing with patients, visitors and our staff and volunteers. This is a busy role that requires multi-tasking and managing conflicting priorities on a day-to-day basis across both Reception and the Fundraising Team. The role will require some flexibility to provide cover where possible for your Fundraising Administrator/Reception colleague.

About us

St Clare Hospice is a charity providing specialist palliative care to improve the lives of people affected by a life-limiting illness in West Essex and the borders of eastern Hertfordshire. Our care helps patients, their families, and carers, to make the most of every moment together, no matter how long they have left to live. We support them both at home and in the Hospice.