Education Administrator

Job responsibilities

• Act as the first point of contact for the Education Hub, responding to enquiries promptly and professionally, and advising or signposting as appropriate.
• Communicate effectively with a wide range of clinical and non-clinical staff, both within and outside the organisation, including external education partners.
• Develop and maintain positive working relationships with external agencies, ensuring accurate and timely information exchange.
• Book training sessions, courses, rooms, and resources for internal and external education activities.
• Support the planning and delivery of educational events, including conferences and workshops, ensuring smooth coordination and high standards of organisation.
• Record and manage training evaluations for both internal and external delegates.
• Accurately log and manage education-related data using the appropriate electronic record system, ensuring all information is recorded correctly and in a timely manner.
• Collate and maintain records related to course bookings, attendance, and follow-up actions.
• Generate and provide reports as required, such as education activity summaries and attendance data.
• Ensure education records and processes comply with internal policies and external quality standards.
• Provide administrative support for education-related meetings, including taking and distributing notes for planning meetings, working groups, and review sessions.
• Support and guide volunteers involved in education administration tasks, where required.
• Assist in training or onboarding staff in the use of education systems and processes.
• Support the administration of digital learning platforms and virtual training sessions.
• Continuously identify and implement improvements to administrative systems and processes to enhance the delivery of education.
• Work collaboratively as part of the Education Hub while also being able to prioritise tasks and work independently with confidence.

Other requirements

Essential

• Willingness to work flexibly to meet the needs of the service, including occasional early starts, late finishes, or event support.

Experience

Essential

• Proven experience in an administrative role, preferably within an education, healthcare, or training environment.
• Experience organising events, meetings, or training sessions.
• Experience working with internal and external stakeholders.

Desirable

• experience supporting digital or virtual learning platforms.

Qualifications

Essential

• GCSEs (or equivalent) in English and Maths at grade C/4 or above.
• NVQ Level 3 in Business Administration or equivalent experience.

Desirable

• Further education or professional development in administration, education, or healthcare.

Skills and Abilities

Essential

• Excellent written and verbal communication skills.
• Strong knowledge of administrative processes and procedures.
• Confident in using Microsoft Office applications (e.g. Word, Excel, Outlook, PowerPoint) and other relevant digital tools.
• High level of accuracy and attention to detail in all aspects of work, particularly data entry and record-keeping.
• Proficient in setting up and maintaining basic databases.
• Ability to prioritise tasks effectively and meet deadlines.
• Confident in dealing with a wide range of people, both internally and externally.
• Able to communicate clearly, concisely, and unambiguously.
• Emotionally resilient and able to work in a hospice environment where conversations about death and dying are a regular part of the role.
• Capable of coordinating meetings and events.

Personal Qualities and Attributes

Essential

• A collaborative team player with a flexible and supportive approach.
• Able to use initiative and work independently with minimal supervision.
• Remains calm and focused when working under pressure or in challenging situations.
• Capable of managing a varied and sometimes unpredictable workload.
• Committed to equality, diversity, and inclusion, with an understanding of how these principles apply in the workplace.
• Aligned with and committed to the values, aims, and charitable objectives of St Clare Hospice.
• Dedicated to ongoing personal and professional development.

Knowledge

Desirable

• Training in the use of electronic record systems (e.g. SystmOne).