Job summary
We are seeking a Community Relationship Fundraiser to develop and deliver Community Fundraising activities in the South area of our catchment. The post holder will be crucial to supporting the fundraising efforts at St Clare Hospice, maximising income from a range of events and campaigns whilst engaging with the local community.
Working at St Clare Hospice is a highly rewarding experience. Youll work as part of a multi-disciplinary, hospice-wide team, at a highly valued local charity that supports people who need specialist palliative care in West Essex and East Hertfordshire. The specialist care St Clare Hospice delivers ensures those with the most complex conditions are cared for in a supportive environment. This means family members can become husbands, wives, sons, and daughters again, rather than carers.
We strive to develop staff engagement and satisfaction, maintain employee retention, and ensure St Clare Hospice is a preferred employer of choice. This role sits within our Relationship Fundraising Team you will work closely with your fundraising counterparts, with support from our fundraising administrator. Your line manager will support and guide you as you develop in your role, giving you the autonomy and flexibility to excel.
Formal qualifications are not a prerequisite to carry out this role as training and development will be provided to the right candidate; we value the skills and experiences you bring.
Please read the job description for further details.
Main duties of the job
The
role of the Community Relationship Fundraiser - South is to engage with the
local community and to champion the Relationship Fundraising ethos and
practices.
The
Community Relationship Fundraiser South will be crucial to supporting the
fundraising efforts at St Clare Hospice, maximising income from a range of
events and campaigns whilst engaging with the local community.
The
post holder is accountable for the development and delivery of community
fundraising activities.
This
is a busy role that requires multi-tasking and managing conflicting priorities
on a day-to-day basis as well as the planning and management of complex
Fundraising activities.
About us
At St Clare
Hospice, our vision is that every adult with a life limiting condition in our
local communities should have access to palliative care services wherever and
whenever they need them, so that they can make the most of every moment, no
matter how long they have left to live.
Our many different services provide patients, their families, and
carers, with physical, emotional, social, psychological, and spiritual support,
at home, or here at the Hospice.
With limited
NHS funding, we need to raise more than 70% of our annual costs to provide our
vital services; in 2024/25 the running costs are expected to be £7.3 million. We therefore rely on our local community to help us raise
money each year so we can continue being there for local families facing one of
the most difficult journeys in life.
Job description
Job responsibilities
Offer
exceptional supporter care though building relationships with donors in Harlow,
Ongar, North Weald, Epping, Loughton, Buckhurst Hill, Waltham Abbey, Chigwell
and Abridge.
Understanding
donors motivations for supporting the hospice and assisting them on their
fundraising journey.
Communicate
with all community supporters in a timely and efficient manner making all
participants feel valued for the support they are giving.
Lead
on the delivery of our flagship community campaigns including coffee mornings,
sponsored events in schools and our annual Christmas Tree Collection.
Manage
the distribution of collection tins across the South of our catchment.
Organise
regular bucket collections, maximising funds for the community fundraising
income line.
Deliver
talks to local community groups including schools, Rotary Clubs and WI groups.
Confidently presenting the key messages and organisational values of St Clare, introducing
the various services the hospice provides and illustrate the benefit of our services
through both information and storytelling.
Work
alongside volunteers to support Community Fundraising activities; ensuring
volunteers are briefed, trained, and thanked as required.
Keep
up to date with new activities, trends, and best practice within the Community Fundraising
market.
Develop
and maintain accurate records of supporters and potential supporters on
Raisers Edge database.
Work
closely with your team of Relationship Fundraisers to identify opportunities to
support other St Clare Hospice fundraising activities.
Work
with our Marketing and Communications Team who will lead on the marketing and
promotion of community fundraising activity.
Responsible
for completing risk assessments before any fundraising activity is undertaken
ensuring safety of all staff, volunteers, and supporters.
Acknowledge
donations adhering to the SLA (service level agreement) set within the
organisation, following the fundraising codes of practice.
Assist
and participate in other fundraising activities being undertaken by others on
behalf of St Clare Hospice.
Flexibility
with working patterns as this role will involve occasional evening and weekend
working, time off in Lieu (TOIL) can be taken subject to pre-agreement with the
Relationship Fundraising Manager.
Job description
Job responsibilities
Offer
exceptional supporter care though building relationships with donors in Harlow,
Ongar, North Weald, Epping, Loughton, Buckhurst Hill, Waltham Abbey, Chigwell
and Abridge.
Understanding
donors motivations for supporting the hospice and assisting them on their
fundraising journey.
Communicate
with all community supporters in a timely and efficient manner making all
participants feel valued for the support they are giving.
Lead
on the delivery of our flagship community campaigns including coffee mornings,
sponsored events in schools and our annual Christmas Tree Collection.
Manage
the distribution of collection tins across the South of our catchment.
Organise
regular bucket collections, maximising funds for the community fundraising
income line.
Deliver
talks to local community groups including schools, Rotary Clubs and WI groups.
Confidently presenting the key messages and organisational values of St Clare, introducing
the various services the hospice provides and illustrate the benefit of our services
through both information and storytelling.
Work
alongside volunteers to support Community Fundraising activities; ensuring
volunteers are briefed, trained, and thanked as required.
Keep
up to date with new activities, trends, and best practice within the Community Fundraising
market.
Develop
and maintain accurate records of supporters and potential supporters on
Raisers Edge database.
Work
closely with your team of Relationship Fundraisers to identify opportunities to
support other St Clare Hospice fundraising activities.
Work
with our Marketing and Communications Team who will lead on the marketing and
promotion of community fundraising activity.
Responsible
for completing risk assessments before any fundraising activity is undertaken
ensuring safety of all staff, volunteers, and supporters.
Acknowledge
donations adhering to the SLA (service level agreement) set within the
organisation, following the fundraising codes of practice.
Assist
and participate in other fundraising activities being undertaken by others on
behalf of St Clare Hospice.
Flexibility
with working patterns as this role will involve occasional evening and weekend
working, time off in Lieu (TOIL) can be taken subject to pre-agreement with the
Relationship Fundraising Manager.
Person Specification
Experience
Essential
- Experience of working in a customer focused environment
- Account management experience
Desirable
- A strong track record of motivating people to get involved with a cause / charity
- Experience of working/volunteering in a fundraising environment
Skills and Abilities
Essential
- Ability and confidence to organise a variety of activities
- Excellent written and verbal communication skills
- Excellent persuasion and negotiation skills
- Excellent interpersonal skills
- Ability to adapt communication skills to suit different audiences
- Proficient in the use of IT and Database systems including Excel spreadsheets
- Demonstrable use of research
- Ability to manage 3rd party relationships effectively
- Problem solving skills
- Excellent customer service skills
- Ability to work under pressure
- Project Management skills
Desirable
- Understanding of donor motivations
- Knowledge of Raisers Edge or other database(s)
- Knowledge of financial practices
Knowledge
Desirable
- Knowledge of the local area and how the local community operates
- Understanding of fundraising practices
- Knowledge of St Clare Hospice
Personal Qualities and Attributes
Essential
- Commitment to equality and valuing diversity and understanding of how this applies to own area of work
- Commitment to the aims and charitable objectives of St Clare Hospice
- Committed to own continuing professional learning and development
Qualifications
Essential
- Good general education at least 2 A Level or equivalent passes
Other requirements
Essential
- Willingness to work occasional unsociable hours
- Full valid driving licence and access to a vehicle to use for work purposes
Person Specification
Experience
Essential
- Experience of working in a customer focused environment
- Account management experience
Desirable
- A strong track record of motivating people to get involved with a cause / charity
- Experience of working/volunteering in a fundraising environment
Skills and Abilities
Essential
- Ability and confidence to organise a variety of activities
- Excellent written and verbal communication skills
- Excellent persuasion and negotiation skills
- Excellent interpersonal skills
- Ability to adapt communication skills to suit different audiences
- Proficient in the use of IT and Database systems including Excel spreadsheets
- Demonstrable use of research
- Ability to manage 3rd party relationships effectively
- Problem solving skills
- Excellent customer service skills
- Ability to work under pressure
- Project Management skills
Desirable
- Understanding of donor motivations
- Knowledge of Raisers Edge or other database(s)
- Knowledge of financial practices
Knowledge
Desirable
- Knowledge of the local area and how the local community operates
- Understanding of fundraising practices
- Knowledge of St Clare Hospice
Personal Qualities and Attributes
Essential
- Commitment to equality and valuing diversity and understanding of how this applies to own area of work
- Commitment to the aims and charitable objectives of St Clare Hospice
- Committed to own continuing professional learning and development
Qualifications
Essential
- Good general education at least 2 A Level or equivalent passes
Other requirements
Essential
- Willingness to work occasional unsociable hours
- Full valid driving licence and access to a vehicle to use for work purposes
