Assistant Shop Manager Great Dunmow

Job description

Job responsibilities

Sell donated and new goods to the public to maximise profit for the Hospice, ensuring effective standards of merchandising and display of goods at all times.

Ensure all IT equipment including epos system is in full working order and to report any losses or damages in writing to Head of Trading/Cluster Manager.

Ensure St Clare Hospice remains the charity of choice for donating and shopping, by delivering excellent customer service at all times.

Provide day-to-day rota coverage for the shop for staff and volunteers. Support with the recruitment volunteers as required to ensure the shop is safe and efficient in all operations.

Assist Shop Manager in leading and motivating the staff and volunteers, attend regular meetings and ensuring completion of appraisals and objectives.

Assist in training of staff and volunteers to ensure they are adequately trained in all aspects of their work, including cash handling, customer service, manual handling, store promotion, pricing guidelines, display, merchandising, Health & Safety, information governance and all of St Clare Hospices associated policies and procedures.

Ensure donated goods are accepted, sorted and managed efficiently in line with St Clare Hospice policy and procedure.

In absence of the Shop Manager act as the main key holder for the shop in the event of an emergency call out, and be conversant with emergency procedures, to ensure that any emergency issues are dealt with effectively.

In absence of the Shop Manager take full responsibility for the shop security, including premises, stock, money and staff.

Organise and plan own workload and timetable, in consultation with the Shop Manager.

In the absence of the Shop Manager, communicate with Cluster Manager for the supply of donated and new goods stock, ensuring that adequate stock levels exist in the shop at all times.

To be aware of high value items, which may need special attention e.g. to select alternative avenues of sale such as specialist sales and auctions where the item would achieve a higher profit.

Maintain a high standard of adherence to all St Clares Policies and Procedures.

Attend regular meetings and training sessions with the retail team to ensure good practice, underpinned by co-operative relationships and effective communication.

Working with the Shop Manager or Cluster Manager and Facilities Manager, to ensure that the working environments are safe for staff, volunteers and members of the public. This includes monitoring and maintaining all aspects of Health and Safety in compliance with Health and Safety at Work Act 1979, day to day running of the shop and undertaking any risk assessments as appropriate.

In absence of Shop Manager ensure that the premises are adequately maintained and secured, and to report any defects to the Facilities Manager as soon as possible.

Liaise with suppliers and contractors as necessary and required.

In absence of Shop Manager act as the main channel of information feedback between the Hospice and the retail volunteer work force, including dealing with any complaints or matters to be addressed.

Ensure all mandatory training is completed.

Support the Retail Team by covering other shops when required and as directed by Head of trading

Person Specification

Qualifications

Essential

• Good level of literacy and numeracy equivalent to GCSE or equivalent grade 4/C (pass) in English Language and Maths

Skills, Abilities & Personal Attributes

Essential

• Good organisational skills, including ability to plan and prioritise own workload to meet deadlines
• Ability to problem solve and use own initiative
• Good interpersonal skills, including customer service skills, ability to deal with the public, liaise with donors, and build effective working relationships with volunteers
• Good written communication skills, including ability to brief communications team on events publicity
• Team player, and ability to work well as part of a small and wider team
• Excellent attention to detail and accurate record keeping
• Demonstrable merchandising and display skills
• Ability to handle upset or difficult customers constructively and sensitively
• Ability to use own initiative and work independently
• Positive, self-motivated and driven to achieve results
• Good organisational skills, including ability to plan and prioritise own workload to meet deadlines
• Ability to problem solve and use own initiative
• Good interpersonal skills, including customer service skills, ability to deal with the public, liaise with donors, and build effective working relationships with volunteers
• Good written communication skills, including ability to brief communications team on events publicity
• Team player, and ability to work well as part of a small and wider team
• Excellent attention to detail and accurate record keeping
• Demonstrable merchandising and display skills
• Ability to handle upset or difficult customers constructively and sensitively
• Ability to use own initiative and work independently
• Positive, self-motivated and driven to achieve results

Desirable

• Current driving licence and access to vehicle to use for work purposes

Experience

Essential

• Retail, sales or other commercial experience in a relevant field
• Cash handling
• Understanding of volunteering and the motivations of volunteers
• Confident user of computers and sound knowledge of Word, Excel and Outlook

Desirable

• Ideally previous experience of use of an EPOS system
• Previous experience of staff supervision would be useful
• Understanding of H&S in retail environment
• Knowledge of the Fundraising Codes of Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Clare Hospice

Address

St. Clare Hospice

41 High Street

Dunmow

Essex

CM6 1AE

Employer's website

https://stclarehospice.org.uk/ (Opens in a new tab)