First Contact Service Triage Nurse / Triage Clinician

Job responsibilities

To work alongside and support other hospice services and external agencies.

Receiving all external referrals and collating information. This includes contact with the referrer, requesting clinical reports, MDT information, consultations and consulting supporting professionals.

To be the leading response to self-referrals/enquiries via telephone or other hospice services.

Lead future FCS clinics within the hospice completing face-to-face assessment of needs following referral.

Contacting service users, exploring needs, concerns, and expectations directly.

Providing advice and support to the service user, ensuring they feel informed, listened to, and supported.

Receiving all referral enquires, providing information and guidance upon accessing St Clare Hospice services or signposting to other agencies if appropriate.

Supporting members of the volunteer sector when accessing services.

To attend and when required Chair the daily triage outcome meeting contributing to the smooth transition of referrals to services and a holistic view of needs.

Maintain accurate nursing records via IT solutions in line with St Clare policies and within the guidelines laid down by the NMC.

Participate within the allocation of IPU beds within the triage outcome meeting.

To recognise urgent situations and escalate these appropriately to a member of the SPCT in a timely manner ensuring patient safety.

To appreciate and respect a persons individuality, independence, and rights.

Work proactively to maintain effective communication and demonstrating the values of the hospice.

To be accountable for own professional actions in accordance with health and safety policies and adhere to fire regulations maintaining own personal safety accordingly.

Attend meetings as required as a representative for First Contact Service.

To be aware of own emotional needs, relating to the palliative care environment and how to meet them.

Training and Education:

To take responsibility for own ongoing education and professional development.

To support and participate in the education of colleagues within the referral process and promotion of services to both internal and external colleagues.

Support and mentor new staff members and students.

Develop training resources for mandatory and sessional training modules as required.

Act as role model to other staff members enabling a shadowing process as relevant.

Actively participate in quality improvement, clinical audit, and research as a means of monitoring and improving standards of care.

Qualifications

Essential

• First level registered Adult general nurse or Registered Allied Health Care professional.
• Evidence of continual personal professional development.

Desirable

• Advanced communication skills.
• Palliative care qualification.
• Previous triage experience or training.

Experience

Essential

• Experience of working within a multi-disciplinary team.

Desirable

• Experience of working within specialist palliative care.
• Previous triage experience or training.
• Community experience or previous hospice experience.

Skills and Abilities

Essential

• Ability to manage and prioritise workload.
• Proven ability to work as part of a team.
• Demonstrate enthusiasm and self-motivation.
• Possess excellent verbal, non-verbal and written communication skills.
• Knowledge of IT systems such as Systm1.
• Good IT skills within emails, excel and word processing.
• Good interpersonal skills with all those whom you work alongside.
• Understanding of the NMC code of professional conduct.
• Ability to work under pressure
• Organisational skills

Personal Qualities and Attributes

Essential

• Commitment to equality and valuing diversity and understanding how this applies to own area of work.
• Understand and seek to support the aims and charitable objectives of St Clare Hospice.
• Good time management and excellent communication skills.
• Sensitivity, respect and understanding of a persons individuality, differences, and beliefs.
• To possess ownership of own continuing professional development
• A drive to ensure every individual who seeks support of the hospice feels supported listened to and informed.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).