Bank Retail Shop Manager

Job description

Job responsibilities

Sell donated and new goods to the public to maximise profit for the Hospice, ensuring effective standards of merchandising and display of goods at all times.

Ensure all IT equipment including epos system is in full working order and to report any losses or damages in writing to Retail Support Manager.

Ensure St Clare Hospice remains the charity of choice for donating and shopping, by delivering excellent customer service at all times.

Provide day-to-day rota coverage for the shop for staff and volunteers. Support with the recruitment of staff and volunteers as required to ensure the shop is safe and efficient in all operations.

Manage, lead and motivate the staff and volunteers, providing regular meetings and ensuring completion of appraisals and objectives.

Ensure that staff and volunteers are adequately trained in all aspects of their work, including cash handling, customer service, manual handling, store promotion, pricing guidelines, display, merchandising, Health & Safety, information governance and all of St Clare Hospices associated policies and procedures.

Ensure donated goods are accepted, sorted and managed efficiently in line with St Clare Hospice policy and procedure.

Act as the main key holder for the shop in the event of an emergency call out, and be conversant with emergency procedures, to ensure that any emergency issues are dealt with effectively.

Take full responsibility for the shop security, including premises, stock, money and staff.

Organise and plan own workload and timetable, in consultation with the Support Manager and Head of Retail, to ensure all deadlines required are met on time.

Communicate with the Support Manager for the supply of donated and new goods stock, ensuring that adequate stock levels exist in the shop at all times.

To be aware of high value items, which may need special attention e.g. to select alternative avenues of sale such as specialist sales and auctions where the item would achieve a higher profit.

Control costs to ensure that any expenditure is only made with prior approval of the Retail Support Manager and as defined in retail budget.

Maintain a high standard of adherence to all St Clares Policies and Procedures.

Attend regular meetings and training sessions with the retail team to ensure good practice, underpinned by co-operative relationships and effective communication.

Working with the Retail Support Manager and Facilities Manager, ensure that the working environments are safe for staff, volunteers and members of the public. This includes monitoring and maintaining all aspects of Health and Safety in compliance with Health and Safety at Work Act 1979, day to day running of the shop and undertaking any risk assessments as appropriate.

Ensure that the premises are adequately maintained and secured, and to report any defects to the Facilities Manager as soon as possible.

Liaise with suppliers and contractors as necessary and required.

Act as the main channel of information feedback between the Hospice and the retail volunteer work force, including dealing with any complaints or matters to be addressed.

Ensure completion of all mandatory training, and that required of your team.

Support the Retail Team by covering other shops when required and as directed by Retail Support Manager or Head of Retail

Person Specification

Skills, Abilities & Personal Attributes

Essential

• Good organisational skills, including ability to plan and prioritise own workload to meet deadlines
• Ability to problem solve and use own initiative
• Good interpersonal skills, including customer service skills, ability to deal with the public, liaise with donors, and build effective working relationships with volunteers
• Good written communication skills, including ability to brief communications team on events publicity
• Team player, and ability to work well as part of a small and wider team
• Excellent attention to detail and accurate record keeping
• Demonstrable merchandising and display skills
• Ability to manage conflict constructively and sensitively
• Commitment to equality and valuing diversity and understanding of how this applies to own area of work
• Commitment to the aims and charitable objectives of St Clare Hospice
• Committed to own continuing professional learning and development
• Ability to use own initiative and work independently
• Positive, self-motivated and driven to achieve results
• Flexibility to work weekends or as directed

Desirable

• Current driving licence and access to vehicle to use for work purposes.

Qualifications

Essential

• Good level of literacy and numeracy equivalent to GCSE or equivalent grade 4/C (pass) in English Language and Maths

Experience

Essential

• Retail, sales or other commercial experience in a relevant field
• Good knowledge of Bric-a-Brac, general knowledge of ladies wear, menswear, childrens wear and jewellery
• Experience of staff supervision or leadership
• Cash handling and budget management
• Confident user of computers and sound knowledge of Word, Excel and Outlook

Desirable

• Ideally previous experience of use of an EPOS system
• Understanding of volunteering and the motivations of volunteers
• Understanding of H&S in retail environment
• Knowledge of the Fundraising Codes of Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Clare Hospice

Address

Hastingwood Road

Hastingwood

Harlow

Essex

CM17 9JX

Employer's website

https://stclarehospice.org.uk/ (Opens in a new tab)