Job summary
Provide general administrative support across the service. Be the first point of contact for clients accessing our wellbeing and mental health services, by phone, email and in person. General monitoring, record keeping, supporting schedules, booking appointments and upkeep of the office environment.
Main duties of the job
General Administration:
Manage centralised communication with professionals, families, and young people — including receiving and processing referrals, handling outcomes, managing documentation, and transferring information to other agencies.
Provide administrative support and respond to queries across a range of tasks for managers and colleagues.
Respond to or redirect general email or phone enquiries (including from external professionals), providing updates, information, and appropriate actions.
Responsible for general office housekeeping duties, including maintaining stationery and small equipment supplies, sourcing and ordering items as required.
Order additional materials or equipment on behalf of individual colleagues as needed.
Database Input and Service Support
Regularly review the accuracy of data and oversee data quality checks and data cleansing activities.
Ensure data processes and systems are clear, efficient, and easy to follow.
Provide reliable data to help the management team ensure services are accessible and address health inequalities (e.g., ethnicity, age, gender, and need).
Maintain confidentiality and data protection standards across all reporting and analysis.
About us
The MindMate Single Point of Access (MMSPA) is a centralised referral and triage service for children and young people in Leeds seeking mental health and neurodevelopmental support. It is designed to simplify access to appropriate services by offering a single route for referrals, advice, and consultation. MMSPA is supported by Leeds Community Healthcare NHS Trust and delivered operationally by Northpoint, with the aim of improving efficiency, accessibility, and outcomes through integrated working and digital enhancements
Job description
Job responsibilities
Do you want to be part of the difference we’re making to children and young people’s mental health across Leeds?
Are you organised, friendly and dependable, with a talent for keeping things running smoothly? Do you enjoy being at the heart of a service and supporting others to do their best work?
This is an exciting opportunity to join Northpoint as an Administrator within the MindMate Single Point of Access (MMSPA) team in Leeds. You’ll play a vital role in supporting a busy, highimpact service that helps children, young people and families access the right mental health and neurodevelopmental support.
Why work for Northpoint?
Northpoint is a leading regional charity providing mental health services for children, young people and adults across Yorkshire. Guided by our values of professionalism, responsiveness, collaboration and transparency, we are committed to creating a supportive, inclusive workplace where our people can thrive.
We offer:
- 35 hours per week (part-time hours of 28 hours and above considered)
- £25,400 – £27,560 FTE (depending on experience)
- 28 days annual leave plus bank holidays (pro rata)
- Up to 3 discretionary Christmas closure days
- Autoenrolment pension scheme
- Regular supervision and development opportunities
- A warm, valuesdriven culture built on trust, inclusion and teamwork
About the role
The MindMate Single Point of Access (MMSPA) is a centralised referral and triage service for children and young people in Leeds. It provides a single route for referrals, advice and consultation, supporting access to timely and appropriate mental health services.
As an Administrator, you will provide essential administrative support across the service and act as a first point of contact for families, young people and professionals. Your work will help ensure the service runs efficiently, information is accurate and colleagues are supported to deliver highquality care.
What you will be doing
You will:
- Act as a first point of contact by phone, email and in person
- Manage referrals and service documentation, ensuring information is accurate and up to date
- Respond to and direct enquiries from families and professionals
- Support appointment booking, schedules and general service coordination
- Maintain databases and carry out data quality checks
- Manage office systems, records and general housekeeping tasks
- Handle sensitive and confidential information with care and professionalism
- Support managers and colleagues with a range of administrative tasks
This is a varied role where organisation, attention to detail and a calm, supportive approach are key.
What we’re looking for
We’re looking for someone who:
- Has experience working in an administrative role within a busy environment
- Is highly organised, reliable and able to manage competing priorities
- Has excellent attention to detail and accurate recordkeeping skills
- Communicates clearly and confidently with people at all levels
- Is comfortable using Microsoft Office and other IT systems
- Understands confidentiality, data protection and safeguarding
- Takes a proactive, solutionfocused approach
- Works well independently and as part of a team
- Is committed to equality, diversity and inclusion
Experience in a mental health, health, charity or care setting would be welcome, but is not essential.
Interested?
Please click Apply to be considered for the Administrator (MMSPA) role – we would love to hear from you.
Closing date: Sunday 3rd May 2026 We may use digital interviews as part of the recruitment process.
Northpoint aims to be a talented, resilient and inclusive community. We welcome applications from all backgrounds and offer flexible working and jobshare opportunities where possible.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role is subject to an enhanced DBS check.
Job description
Job responsibilities
Do you want to be part of the difference we’re making to children and young people’s mental health across Leeds?
Are you organised, friendly and dependable, with a talent for keeping things running smoothly? Do you enjoy being at the heart of a service and supporting others to do their best work?
This is an exciting opportunity to join Northpoint as an Administrator within the MindMate Single Point of Access (MMSPA) team in Leeds. You’ll play a vital role in supporting a busy, highimpact service that helps children, young people and families access the right mental health and neurodevelopmental support.
Why work for Northpoint?
Northpoint is a leading regional charity providing mental health services for children, young people and adults across Yorkshire. Guided by our values of professionalism, responsiveness, collaboration and transparency, we are committed to creating a supportive, inclusive workplace where our people can thrive.
We offer:
- 35 hours per week (part-time hours of 28 hours and above considered)
- £25,400 – £27,560 FTE (depending on experience)
- 28 days annual leave plus bank holidays (pro rata)
- Up to 3 discretionary Christmas closure days
- Autoenrolment pension scheme
- Regular supervision and development opportunities
- A warm, valuesdriven culture built on trust, inclusion and teamwork
About the role
The MindMate Single Point of Access (MMSPA) is a centralised referral and triage service for children and young people in Leeds. It provides a single route for referrals, advice and consultation, supporting access to timely and appropriate mental health services.
As an Administrator, you will provide essential administrative support across the service and act as a first point of contact for families, young people and professionals. Your work will help ensure the service runs efficiently, information is accurate and colleagues are supported to deliver highquality care.
What you will be doing
You will:
- Act as a first point of contact by phone, email and in person
- Manage referrals and service documentation, ensuring information is accurate and up to date
- Respond to and direct enquiries from families and professionals
- Support appointment booking, schedules and general service coordination
- Maintain databases and carry out data quality checks
- Manage office systems, records and general housekeeping tasks
- Handle sensitive and confidential information with care and professionalism
- Support managers and colleagues with a range of administrative tasks
This is a varied role where organisation, attention to detail and a calm, supportive approach are key.
What we’re looking for
We’re looking for someone who:
- Has experience working in an administrative role within a busy environment
- Is highly organised, reliable and able to manage competing priorities
- Has excellent attention to detail and accurate recordkeeping skills
- Communicates clearly and confidently with people at all levels
- Is comfortable using Microsoft Office and other IT systems
- Understands confidentiality, data protection and safeguarding
- Takes a proactive, solutionfocused approach
- Works well independently and as part of a team
- Is committed to equality, diversity and inclusion
Experience in a mental health, health, charity or care setting would be welcome, but is not essential.
Interested?
Please click Apply to be considered for the Administrator (MMSPA) role – we would love to hear from you.
Closing date: Sunday 3rd May 2026 We may use digital interviews as part of the recruitment process.
Northpoint aims to be a talented, resilient and inclusive community. We welcome applications from all backgrounds and offer flexible working and jobshare opportunities where possible.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This role is subject to an enhanced DBS check.
Person Specification
Training , Experience and Qualification
Essential
- 2 years experience of working in an administrative role.
- Experience of working in a varied role and a busy, changing environment
- Experience of working on own initiative, making decisions and knowing when to escalate
- Good level of general education
Desirable
- Diploma or Btec or other higher education qualification
- Experience of working in a mental health/care environment
Knowledge & Understanding
Essential
- Strong understanding of importance of confidentiality.
- Ability to maintain confidentiality and to exercise discretion and professionalism in handling confidential matters.
Desirable
Skills and Competencies
Essential
- Strong organisational skills, including ability to plan and organise workload in line with deadlines and priorities.
- Accuracy and attention to detail
- Ability to take responsibility for given areas of work and act on own initiative as appropriate.
- Good level of general IT skills i.e. confident use of Microsoft Office apps including Outlook.
- Ability to communicate clearly and concisely, with clients and colleagues at all levels, both orally and in writing
Desirable
- Familiarity with patient management systems and/or database software
Qualities and Values
Essential
- Professional manner and commitment to work, including reliability and conscientiousness.
- Capacity to be flexible, cooperative and a team player.
- Positive, proactive and solution-focused attitude
- Understanding and sensitivity towards mental health issues
- Professional integrity regarding confidentiality
- Commitment to personal & professional development
Desirable
Person Specification
Training , Experience and Qualification
Essential
- 2 years experience of working in an administrative role.
- Experience of working in a varied role and a busy, changing environment
- Experience of working on own initiative, making decisions and knowing when to escalate
- Good level of general education
Desirable
- Diploma or Btec or other higher education qualification
- Experience of working in a mental health/care environment
Knowledge & Understanding
Essential
- Strong understanding of importance of confidentiality.
- Ability to maintain confidentiality and to exercise discretion and professionalism in handling confidential matters.
Desirable
Skills and Competencies
Essential
- Strong organisational skills, including ability to plan and organise workload in line with deadlines and priorities.
- Accuracy and attention to detail
- Ability to take responsibility for given areas of work and act on own initiative as appropriate.
- Good level of general IT skills i.e. confident use of Microsoft Office apps including Outlook.
- Ability to communicate clearly and concisely, with clients and colleagues at all levels, both orally and in writing
Desirable
- Familiarity with patient management systems and/or database software
Qualities and Values
Essential
- Professional manner and commitment to work, including reliability and conscientiousness.
- Capacity to be flexible, cooperative and a team player.
- Positive, proactive and solution-focused attitude
- Understanding and sensitivity towards mental health issues
- Professional integrity regarding confidentiality
- Commitment to personal & professional development
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
