Business Support Officer

Job description

Job responsibilities

Do you want to be part of the difference we’re making to mental health and wellbeing across our communities?

Are you an organised and proactive professional looking to develop your career in a varied Business Support Officer role within a values-led organisation?

This is an exciting opportunity to join Northpoint as a Business Support Officer, providing high-quality administrative and governance support that helps our teams operate smoothly and effectively across West Yorkshire

Why us?

Northpoint is a leading regional provider of mental health services for children, young people, and adults across Yorkshire. Guided by our values of professionalism, responsiveness, collaboration and transparency, we are committed to creating a supportive workplace where our teams can thrive.

At Northpoint, you’ll be part of an organisation committed to high-quality services, continuous improvement and a supportive workplace culture. We offer:

• 35 hours per week, with flexible working options where possible
• £26,400 - £30,370 FTE   depending upon experience
• 28 days annual leave (plus bank holidays, pro rata)
• Up to 3 discretionary Christmas leave days
• Auto-enrolment pension scheme
• Regular supervision and CPD opportunities
• Flexible working practices where possible
• A warm, values-driven environment built on trust, inclusion and collaboration

What you will be doing as our Business Support Officer.

As a Business Support Officer, you will play a key role in keeping our organisational processes running smoothly and efficiently. Your work will support teams across the organisation and help ensure colleagues are organised, informed and able to deliver high-quality services.

You will be responsible for:

• Coordinating meetings, including scheduling, preparing agendas and distributing papers
• Supporting governance processes, including document control and action tracking
• Maintaining trackers, records and systems to ensure accurate and up-to-date information
• Preparing reports, documents and presentations to support teams and senior colleagues
• Managing and organising information using Microsoft Office and SharePoint
• Supporting colleagues across multiple teams, helping to prioritise and manage workloads
• Handling sensitive and confidential information appropriately

This is a varied and rewarding Business Support Officer role where attention to detail, organisation and a proactive approach are key

What are we looking for in our ideal Business Support Officer?

• Experience providing high-quality administrative or business support
• Strong organisational skills and the ability to manage multiple priorities
• Excellent attention to detail and accuracy
• Confident communication skills, both written and verbal
• Strong IT skills, including Microsoft Office and SharePoint
• Understanding of confidentiality, data protection and information governance
• A proactive, reliable and solutions-focused approach
• Ability to work independently and use sound judgement
• A collaborative and supportive team approach
• Commitment to equality, diversity and inclusion

Experience in a charity, health or public sector environment, or supporting governance or senior leaders, would be beneficial but is not essential.

This is a great opportunity for someone who takes pride in keeping things running smoothly and wants to make a meaningful contribution as a Business Support Officer within a supportive and values-driven organisation.

Interested? Please click ‘Apply’ to be considered for our Business Support Officer Role , we would love to hear from you.

Closing date: Sunday 19 April 2026

We may use digital interviews as part of the recruitment process.

We aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working and job share opportunities for both full and part-time staff

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Person Specification

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths
• 1 year experience in a similar role with Evidence of relevant administrative or business support training or experience

Desirable

• Business administration qualification
• Experience in governance, project support or information management

Knowledge & Understanding

Essential

• Understanding of administrative support within a complex organisation
• Knowledge of meeting governance, document control and action tracking
• Awareness of confidentiality, data protection and information governance requirements

Desirable

• Knowledge of working within a charity, health or public sector environment
• Familiarity with governance structures (e.g. senior leadership teams, boards or working groups

Experience

Essential

• At least 1 years experience of providing high quality administrative or business support
• Experience preparing agendas, papers, trackers or reports
• Experience working with Microsoft Office and SharePoint
• Experience coordinating meetings and managing multiple priorities

Desirable

• Experience supporting senior leaders or executive teams
• Experience supporting projects or programmes

Skills and Competencies

Essential

• Excellent organisational and time management skills
• High attention to detail and accuracy
• Ability to work independently and use sound judgement
• Confident written and verbal communication skills

Desirable

• Experience using project management or tracking tools
• Ability to support multiple workstreams simultaneously
• Strong IT skills, including Microsoft Word, Excel, PowerPoint and SharePoint
• Ability to manage sensitive and confidential information appropriately

Qualities and Values

Essential

• Professional, reliable and trustworthy
• Proactive and solutions focused
• Collaborative and supportive approach
• Commitment to equality, diversity and inclusion
• Alignment with Northpoints values and ways of working

Desirable

• n/a

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northpoint Wellbeing Ltd

Address

SMALL MILL

CHADWICK STREET

LEEDS

West Yorkshire

LS10 1LJ

Employer's website

https://northpoint.org.uk (Opens in a new tab)