Job summary
Offer a telephone-based information gathering service which supports clinical decision making to establish mental health presentation, identifying risk and vulnerability for children, young people and families. Provide appropriate advice and information to enable professionals and families to access the right support at the right time
Main duties of the job
The main duties and responsibilities of the post will include:
Referral Management:
Respond to referrals in a timely and professional manner, following service policies and procedures.
Conduct concise information gathering by telephone to establish mental health presentation and impact on daily life.
Manage referrals and appointments, effectively utilising the patient management system
Support onward referrals to appropriate agencies.
Hold referral discussions with clinicians, providing concise information about mental health presentations..
Communication and Liaison
Maintain contact with professionals, children and young people, and parents/carers, providing accessible information with a clear rationale.
Attend internal and external meetings, providing accurate and up-to-date information.
Provide informed advice and signposting, demonstrating an understanding of available services and explaining rationale.
Record Keeping and Data Management
Accurately record contacts, demonstrating expertise in concise record keeping.
Follow information governance guidance, ensuring confidentiality of client information.
Contribute to data collection and reporting frameworks
Safeguarding and Risk Management
Identify risk, vulnerability, and safeguarding concerns effectively and take appropriate action.
About us
Northpoint is a BACP-accredited service operating Service Centres for single point of access (SPA) and central point of contact (CPOC) services in West Yorkshire. Our Service Centres facilitate referrals and requests for support related to mental health and emotional well-being and ASD/ADHD requests for assessment. Our model is digitally enabled to provide an efficient and informed service user experience, connecting people to the right local resources and support, at the right time, in line with their individual goals.
In addition to our Service Centres, Northpoint provides school-based support and therapeutic interventions and operates as the lead provider in select local mental health partnerships in collaboration with Integrated Care Boards (ICBs) and NHS Trusts.
Job description
Job responsibilities
Do you want to play a vital role in transforming mental health services for children and young people?
We have an exciting opportunity for an Information Gatherer to join Northpoint MindMate Single Point of Access (MMSPA). Based at Small Mill, Leeds, this role sits at the heart of the service, supporting children, young people and families to access the right help, at the right time.
This is a permanent, full-time position (35 hours per week), offering a competitive salary of £26,400 – £30,370, plus employer pension contribution.
Why join Northpoint?
Northpoint is a BACP-accredited service delivering Single Point of Access (SPA) and Central Point of Contact (CPOC) services across West Yorkshire. Our digitally enabled model ensures a responsive, high-quality experience for service users, helping them connect quickly with the most appropriate local support.
Alongside our service centres, we deliver school-based support, therapeutic interventions, and act as lead provider within local mental health partnerships, working closely with ICBs and NHS Trusts.
What you’ll be doing as our Information Gatherer
- Provide a telephone-based information gathering service to support clinical decision-making, exploring mental health presentation, risk and vulnerability.
- Offer clear, practical advice and information to professionals, children, young people and families to support timely access to services.
- Respond to referrals, carry out concise information gathering by phone, manage appointments, and support onward referrals to appropriate agencies.
- Work closely with clinicians and partner professionals, ensuring communication is clear, accessible and supportive.
- Accurately record all contacts, maintain confidentiality, and contribute to service data collection and reporting.
- Identify risk, vulnerability and safeguarding concerns, taking appropriate action in line with Northpoint safeguarding procedures.
What we’re looking for
- Excellent interpersonal and communication skills.
- Ability to gather, analyse and interpret information quickly and accurately.
- Experience of managing referrals and using patient management systems (desirable).
- Strong understanding of safeguarding, risk management and information governance.
- Commitment to equality, diversity and ongoing professional development.
- Ability to work independently and collaboratively, with a proactive and solution-focused approach.
If you have the skills, insight and passion to make a real difference, we’d love to hear from you. Please click ‘Apply’ to be considered for the Information Gatherer role.
Closing date: 24 February 2026
We aim to be a talented, resilient and inclusive community and welcome applications from all. We offer a range of flexible working and job share opportunities for both full-time and part-time staff.
Northpoint is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Applicants to posts exempt from the Rehabilitation of Offenders Act will require a DBS check prior to appointment.
Job description
Job responsibilities
Do you want to play a vital role in transforming mental health services for children and young people?
We have an exciting opportunity for an Information Gatherer to join Northpoint MindMate Single Point of Access (MMSPA). Based at Small Mill, Leeds, this role sits at the heart of the service, supporting children, young people and families to access the right help, at the right time.
This is a permanent, full-time position (35 hours per week), offering a competitive salary of £26,400 – £30,370, plus employer pension contribution.
Why join Northpoint?
Northpoint is a BACP-accredited service delivering Single Point of Access (SPA) and Central Point of Contact (CPOC) services across West Yorkshire. Our digitally enabled model ensures a responsive, high-quality experience for service users, helping them connect quickly with the most appropriate local support.
Alongside our service centres, we deliver school-based support, therapeutic interventions, and act as lead provider within local mental health partnerships, working closely with ICBs and NHS Trusts.
What you’ll be doing as our Information Gatherer
- Provide a telephone-based information gathering service to support clinical decision-making, exploring mental health presentation, risk and vulnerability.
- Offer clear, practical advice and information to professionals, children, young people and families to support timely access to services.
- Respond to referrals, carry out concise information gathering by phone, manage appointments, and support onward referrals to appropriate agencies.
- Work closely with clinicians and partner professionals, ensuring communication is clear, accessible and supportive.
- Accurately record all contacts, maintain confidentiality, and contribute to service data collection and reporting.
- Identify risk, vulnerability and safeguarding concerns, taking appropriate action in line with Northpoint safeguarding procedures.
What we’re looking for
- Excellent interpersonal and communication skills.
- Ability to gather, analyse and interpret information quickly and accurately.
- Experience of managing referrals and using patient management systems (desirable).
- Strong understanding of safeguarding, risk management and information governance.
- Commitment to equality, diversity and ongoing professional development.
- Ability to work independently and collaboratively, with a proactive and solution-focused approach.
If you have the skills, insight and passion to make a real difference, we’d love to hear from you. Please click ‘Apply’ to be considered for the Information Gatherer role.
Closing date: 24 February 2026
We aim to be a talented, resilient and inclusive community and welcome applications from all. We offer a range of flexible working and job share opportunities for both full-time and part-time staff.
Northpoint is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All staff are expected to share this commitment. Applicants to posts exempt from the Rehabilitation of Offenders Act will require a DBS check prior to appointment.
Person Specification
Qualifications
Essential
- A relevant qualification in the field of mental health or similar
Desirable
- Degree or other higher education qualification
Knowledge & Understanding
Essential
- A minimum of one years experience of working with children and young people with emotional/behavioural issues
- Experience of working collaboratively with children and young people across different age groups with a range of presenting mental health difficulties
- Experience in carrying out assessment of risk, analysis of strengths and protective factors
- Experience in recognising child protection concerns and the ability to act on these in accordance with relevant safeguarding procedures
Desirable
- Experience of using an electronic patient management system
Skills and Competencies
Essential
- Ability to provide advice, guidance and consultation to parents &carers and professionals on matters of childrens mental health and emotional wellbeing
- Ability to work positively and inclusively with families while retaining the confidentiality and privacy of young people
- Ability to plan and organise workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- IT skills.. able to use Microsoft Office packages including Word and Outlook and video conferencing such as Microsoft Teams
- Ability to use IT based case management systems and databases
- Excellent interpersonal skills, including communicating clearly and concisely at all levels , both orally and in writing,
- Understanding of the principles of confidentiality, data protection, consent, information sharing and safeguarding policies
- Ability to write positive and professional letters, e-mails and reports
- Able to deal with calls from young people, parents/carers and professionals which may involve emotional or distressing content
Desirable
- Fluent in languages other than English
Qualities and Values
Essential
- Professional manner and commitment to work, including reliability and conscientiousness
- Capacity to be flexible, cooperative and a team player
- Positive, proactive and solution focused attitude
- Understanding and sensitivity towards
- mental health issues
- Professional integrity regarding confidentiality Commitment to personal & professional development
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrate values consistent with those of Northpoint
Desirable
Person Specification
Qualifications
Essential
- A relevant qualification in the field of mental health or similar
Desirable
- Degree or other higher education qualification
Knowledge & Understanding
Essential
- A minimum of one years experience of working with children and young people with emotional/behavioural issues
- Experience of working collaboratively with children and young people across different age groups with a range of presenting mental health difficulties
- Experience in carrying out assessment of risk, analysis of strengths and protective factors
- Experience in recognising child protection concerns and the ability to act on these in accordance with relevant safeguarding procedures
Desirable
- Experience of using an electronic patient management system
Skills and Competencies
Essential
- Ability to provide advice, guidance and consultation to parents &carers and professionals on matters of childrens mental health and emotional wellbeing
- Ability to work positively and inclusively with families while retaining the confidentiality and privacy of young people
- Ability to plan and organise workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- IT skills.. able to use Microsoft Office packages including Word and Outlook and video conferencing such as Microsoft Teams
- Ability to use IT based case management systems and databases
- Excellent interpersonal skills, including communicating clearly and concisely at all levels , both orally and in writing,
- Understanding of the principles of confidentiality, data protection, consent, information sharing and safeguarding policies
- Ability to write positive and professional letters, e-mails and reports
- Able to deal with calls from young people, parents/carers and professionals which may involve emotional or distressing content
Desirable
- Fluent in languages other than English
Qualities and Values
Essential
- Professional manner and commitment to work, including reliability and conscientiousness
- Capacity to be flexible, cooperative and a team player
- Positive, proactive and solution focused attitude
- Understanding and sensitivity towards
- mental health issues
- Professional integrity regarding confidentiality Commitment to personal & professional development
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrate values consistent with those of Northpoint
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
