Job summary
This role offers a telephone-based information gathering service which supports clinical decision making by establishing mental health presentation, strengths, risks and vulnerabilities. The post holder will provide appropriate advice and signposting information to enable professionals and families to access the right support at the right time.
Main duties of the job
The duties and responsibilities of the post will include the following:
Respond to referrals promptly and professionally, always following service and organisational policies and procedures
Conduct concise information gathering by telephone to establish mental health presentation and impact on daily life
Speak with professionals, children, young people, and parents/carers, offering information which is accessible and easy to understand
Manage referrals and appointments, making effective use of the patient management system
Keep accurate and concise records, showing care and attention to detail in all contacts
Identify risks, vulnerabilities, and safeguarding concerns, and take appropriate action when needed
Follow information governance guidance to protect the confidentiality of all client information
Provide clear advice and signposting, helping families and professionals understand available services and why they may be suitable
Support referrals onwards to the most appropriate agencies
Take part in referral discussions with clinicians, sharing concise information about mental health presentations
Attend internal and external meetings, contributing accurate and up-to-date information
Support data collection and reporting processes to help monitor and improve the service
About us
Northpoint are commissioned to provide part of the Open Minds Partnership (Calderdale CAMHS – Child and Adolescent Mental Health Service). The service includes a single point of access (known as the First Point of Contact - or FPoC), which is the single point of entry for all mental health referrals for children and young people, as well as referrals for Autism and ADHD assessment.
The role of the FPoC team is to help ensure that children and young people access the right support at the right time. The FPoC team also offers advice, guidance, and consultation to the children’s workforce to help them to support young people with emotional health difficulties.
Job description
Job responsibilities
Are you the calm, knowledgeable voice to help children and young people get the mental health support they need?
At Northpoint, we’re building a future where every child and young person feels seen, supported, and understood. We’re looking for a compassionate and detail-driven Information Gatherer to join our Calderdale First Point of Contact (FPoC) team in Halifax. Someone who can listen deeply, ask the right questions, and help families and professionals navigate the path to the right support.
Why choose Northpoint? We’re a trusted, values-led charity with a bold vision for mental health. Working hand-in-hand with local partners, schools, health services, and national programmes, we bring a joined-up, person-centred approach that makes a meaningful difference to the children, young people and families we support. At Northpoint, we’re proud of the work we do and the impact it has. If you’re looking for real purpose and heart in your work, we think you will be too.
What you’ll do:
- Be the first point of contact, gathering key information over the phone to support clinical decisions
- Identify risks and vulnerabilities affecting children, young people, and families
- Share clear advice to help families and professionals access the right services
- Keep accurate, concise records that reflect thorough and thoughtful contact
- Act as a vital link in safeguarding, by identifying concerns and ensuring they’re acted on appropriately
What you’ll bring:
- 1+ years’ experience supporting children and young people with emotional or behavioural needs
- Confidence and skills in gathering information over the phone, with the resilience to handle sensitive conversations
- A sharp eye for risk, vulnerability, and safeguarding concerns
- Clear, accurate record-keeping and a collaborative, people-first mindset
Our offer to you:
- 35-hour full time working week with hybrid options – giving you flexibility to balance work and home life
- 28 days holiday plus 3 extra days over Christmas – time to rest, recharge, and enjoy a proper break
- Ongoing professional development – we invest in you, so you can keep building your skills
- Flexible working and a supportive, inclusive culture – where your wellbeing and voice really matter
If you’re ready to make a meaningful impact and be a vital part of a team transforming mental health support, we’d love to hear from you.
Ready to apply? Don’t wait too long. We review applications regularly and sometimes close adverts early if we receive a high level of interest or find someone who’s a great fit. If this role speaks to you, we’d love to hear from you! Apply soon to avoid missing out.
Job description
Job responsibilities
Are you the calm, knowledgeable voice to help children and young people get the mental health support they need?
At Northpoint, we’re building a future where every child and young person feels seen, supported, and understood. We’re looking for a compassionate and detail-driven Information Gatherer to join our Calderdale First Point of Contact (FPoC) team in Halifax. Someone who can listen deeply, ask the right questions, and help families and professionals navigate the path to the right support.
Why choose Northpoint? We’re a trusted, values-led charity with a bold vision for mental health. Working hand-in-hand with local partners, schools, health services, and national programmes, we bring a joined-up, person-centred approach that makes a meaningful difference to the children, young people and families we support. At Northpoint, we’re proud of the work we do and the impact it has. If you’re looking for real purpose and heart in your work, we think you will be too.
What you’ll do:
- Be the first point of contact, gathering key information over the phone to support clinical decisions
- Identify risks and vulnerabilities affecting children, young people, and families
- Share clear advice to help families and professionals access the right services
- Keep accurate, concise records that reflect thorough and thoughtful contact
- Act as a vital link in safeguarding, by identifying concerns and ensuring they’re acted on appropriately
What you’ll bring:
- 1+ years’ experience supporting children and young people with emotional or behavioural needs
- Confidence and skills in gathering information over the phone, with the resilience to handle sensitive conversations
- A sharp eye for risk, vulnerability, and safeguarding concerns
- Clear, accurate record-keeping and a collaborative, people-first mindset
Our offer to you:
- 35-hour full time working week with hybrid options – giving you flexibility to balance work and home life
- 28 days holiday plus 3 extra days over Christmas – time to rest, recharge, and enjoy a proper break
- Ongoing professional development – we invest in you, so you can keep building your skills
- Flexible working and a supportive, inclusive culture – where your wellbeing and voice really matter
If you’re ready to make a meaningful impact and be a vital part of a team transforming mental health support, we’d love to hear from you.
Ready to apply? Don’t wait too long. We review applications regularly and sometimes close adverts early if we receive a high level of interest or find someone who’s a great fit. If this role speaks to you, we’d love to hear from you! Apply soon to avoid missing out.
Person Specification
Qualifications
Essential
- Good level of general education
Desirable
- A relevant qualification in the field of mental health or similar
Knowledge & Understanding
Essential
- Understanding of the principles of confidentiality, data protection, consent, information sharing and safeguarding policies
Desirable
Experience
Essential
- A minimum of one years experience of working with children and young people with emotional/behavioural issues
- Experience of working collaboratively with children and young people across different age groups with a range of presenting mental health difficulties
- Experience in carrying out assessment of risk, analysis of strengths and protective factors
- Experience in recognising child protection concerns and the ability to act on these in accordance with relevant safeguarding procedures
Desirable
- Experience of using an electronic patient management system
Skills and Competencies
Essential
- Ability to provide advice, guidance and consultation to parents/carers and professionals on matters of childrens mental health and emotional wellbeing
- Ability to work positively and inclusively with families while retaining the confidentiality and privacy of young people
- Able to deal with calls from young people, parents/carers and professionals which may involve emotional or sensitive content
- Able to build and maintain relationships with others both internal and external to the organisation whilst maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- IT skills i.e. able to use Microsoft Office packages including Word and Outlook and video conferencing such as Microsoft Teams
- Ability to use IT based case management systems and databases
- Excellent interpersonal skills, including communicating clearly and concisely at all levels (both orally and in writing)
- Ability to write positive and professional letters, e-mails and reports
Desirable
Qualities and Values
Essential
- Commitment to inclusivity, equality, and diversity, demonstrated in practice.
- Demonstrates values consistent with those of Northpoint.
Desirable
Person Specification
Qualifications
Essential
- Good level of general education
Desirable
- A relevant qualification in the field of mental health or similar
Knowledge & Understanding
Essential
- Understanding of the principles of confidentiality, data protection, consent, information sharing and safeguarding policies
Desirable
Experience
Essential
- A minimum of one years experience of working with children and young people with emotional/behavioural issues
- Experience of working collaboratively with children and young people across different age groups with a range of presenting mental health difficulties
- Experience in carrying out assessment of risk, analysis of strengths and protective factors
- Experience in recognising child protection concerns and the ability to act on these in accordance with relevant safeguarding procedures
Desirable
- Experience of using an electronic patient management system
Skills and Competencies
Essential
- Ability to provide advice, guidance and consultation to parents/carers and professionals on matters of childrens mental health and emotional wellbeing
- Ability to work positively and inclusively with families while retaining the confidentiality and privacy of young people
- Able to deal with calls from young people, parents/carers and professionals which may involve emotional or sensitive content
- Able to build and maintain relationships with others both internal and external to the organisation whilst maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- IT skills i.e. able to use Microsoft Office packages including Word and Outlook and video conferencing such as Microsoft Teams
- Ability to use IT based case management systems and databases
- Excellent interpersonal skills, including communicating clearly and concisely at all levels (both orally and in writing)
- Ability to write positive and professional letters, e-mails and reports
Desirable
Qualities and Values
Essential
- Commitment to inclusivity, equality, and diversity, demonstrated in practice.
- Demonstrates values consistent with those of Northpoint.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
