Job summary
The purpose of this role is to enhance the effectiveness and efficiency of services by developing and maintaining data systems, reporting processes, and performance monitoring tools. The role ensures that accurate, timely, and meaningful data is available to inform decision-making, improve staff and client experiences, and support continuous service development.
The main areas of the job will include:
Champion a data-driven culture across the service and organization, promoting the use of data in decision-making at all levels.
Develop data reporting templates aligned with service requirements and KPIs and produce regular monitoring reports.
Provide performance and outcome data to assist service managers in improving client experience and service delivery.
Support the effective use of electronic systems, particularly telephony systems, the AireBlocks suite, SilverCloud and the IAPTus patient record system.
Work with the management team to ensure service planning and development are guided by robust data analysis.
Main duties of the job
Reporting:
Review and develop local monitoring templates and reports in line with key performance indicators (KPIs) and national requirements, including the Mental Health Services Data Set (MHSDS).
Produce statistical and management information reports, including monthly, quarterly, and annual data returns, as well as ad hoc reports.
Ensure monitoring reports are accessible, easy to read, and include clear, informative narratives with a focus on impact.
Support Northpoint staff in carrying out data searches, responding to subject access requests and compiling reports as required.
Attend data and contract meetings with commissioners and partners, as well as other relevant meetings and working groups.
Share qualitative and quantitative performance and outcome data with clinicians and staff to celebrate success and achievements.
Support Northpoint to share data with wider audiences, including young people, parents/carers, schools, and non-mental health professionals.
Quality:
Regularly review the accuracy of data and oversee data quality checks and data cleansing activities.
Ensure data processes and systems are clear, efficient, and easy to follow with a focus on continuous improvement.
Provide reliable data to help the management team ensure services are accessible and address health inequalities (e.g., ethnicity, age, gender, and need).
Maintain confidentiality and data protection standards across all reporting and analysis.
Use of Systems:
Oversee and maintain effective use of electronic systems including, but not limited to telephony systems, the AireBlocks suite, SilverCloud and the IAPTus patient record system.
Support and train staff in the use of electronic systems and enable others to provide peer support where appropriate.
Liaise with technical vendors to develop and improve systems including system integration.
Work collaboratively with administrative and support staff to ensure data input aligns with service developments and national/local requirements.
Change Management & Service Planning:
Provide data and insights to support modelling of future service delivery.
Monitor service capacity and appointments in line with approved frameworks (i.e. the Choice & Partnership Approach - CAPA) and contractual requirements.
Analyse demand, trends, and pressures to support effective resource use, minimise waiting times, and improve client journeys.
Contribute to wider service improvement and development initiatives informed by data analysis.
Collaborate with data and systems peers in partner organisations to increase collaboration and improve service delivery.
About us
Northpoint is a BACP-accredited service operating Service Centres for single point of access (SPA) and central point of contact (CPOC) services in West Yorkshire. Our Service Centres facilitate referrals and requests for support related to mental health and emotional well-being and ASD/ADHD requests for assessment. Our model is digitally enabled to provide an efficient and informed service user experience, connecting people to the right local resources and support, at the right time, in line with their individual goals.
In addition to our Service Centres, Northpoint provides school-based support and therapeutic interventions and operates as the lead provider in select local mental health partnerships in collaboration with Integrated Care Boards (ICBs) and NHS Trusts.
Job description
Job responsibilities
Do you want to help make a difference to thousands of people each year?
We have an exciting opportunity for a Senior Data & Systems Lead to join Northpoint. In this pivotal role, you’ll lead the development and optimization of our digital systems and data strategy, ensuring robust, secure, and user-focused solutions that support our mission. This is a permanent position offering a competitive salary and the chance to shape the future of our services.
Why us?
Northpoint is a BACP-accredited service operating Service Centres for single point of access (SPA) and central point of contact (CPOC) services in West Yorkshire. Our Service Centres facilitate referrals and requests for support related to mental health and emotional well-being and ASD/ADHD requests for assessment. Our model is digitally enabled to provide an efficient and informed service user experience, connecting people to the right local resources and support, at the right time, in line with their individual goals.
What you will be doing as our Senior Data & Systems Lead:
- Lead the design, implementation, and continuous improvement of digital case management systems and data platforms.
- Ensure data quality, security, and compliance with GDPR and best practices in health and social care.
- Collaborate with service delivery, clinical, and impact teams to identify and deliver digital solutions that enhance user experience and operational efficiency.
- Oversee data analytics and reporting to inform decision-making and drive service improvements.
- Manage and mentor a team of data and systems professionals, supporting their development and ensuring high standards of performance.
- Build strong relationships with local partners, technology providers, and stakeholders to support integrated digital working.
- Champion a culture of innovation, quality assurance, and continuous improvement across all digital and data processes.
What are we looking for in our ideal Senior Data & Systems Lead:
- Degree or high level of academic achievement and evidence of continuous professional development
- Experience of working in a data, information, or responsible administrative role producing monitoring reports that measure performance and demonstrate outcomes
- Experience in the development, maintenance, and analysis of data collection systems and electronic patient management systems such as IAPTus, SystmOne, or similar
- IT skills, including proficiency in Microsoft Office packages (Word, Excel, Outlook) and video conferencing tools (Zoom, Microsoft Teams)
- Proficient in Excel, including data analysis and reporting
- Ability to present accessible, clear, and informative data reports
- Excellent interpersonal and communication skills, both oral and written
- Proven change management and team-working skills
If you have the skills, knowledge and experience we are looking for, and are passionate about making a difference, please click ‘Apply’ to be considered for our Senior Data & Systems Lead. We would love to hear from you!
Closing date: January 5, 2025
We may utilise digital interview methods.
We aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working/job share opportunities for both full and part-time staff.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Job description
Job responsibilities
Do you want to help make a difference to thousands of people each year?
We have an exciting opportunity for a Senior Data & Systems Lead to join Northpoint. In this pivotal role, you’ll lead the development and optimization of our digital systems and data strategy, ensuring robust, secure, and user-focused solutions that support our mission. This is a permanent position offering a competitive salary and the chance to shape the future of our services.
Why us?
Northpoint is a BACP-accredited service operating Service Centres for single point of access (SPA) and central point of contact (CPOC) services in West Yorkshire. Our Service Centres facilitate referrals and requests for support related to mental health and emotional well-being and ASD/ADHD requests for assessment. Our model is digitally enabled to provide an efficient and informed service user experience, connecting people to the right local resources and support, at the right time, in line with their individual goals.
What you will be doing as our Senior Data & Systems Lead:
- Lead the design, implementation, and continuous improvement of digital case management systems and data platforms.
- Ensure data quality, security, and compliance with GDPR and best practices in health and social care.
- Collaborate with service delivery, clinical, and impact teams to identify and deliver digital solutions that enhance user experience and operational efficiency.
- Oversee data analytics and reporting to inform decision-making and drive service improvements.
- Manage and mentor a team of data and systems professionals, supporting their development and ensuring high standards of performance.
- Build strong relationships with local partners, technology providers, and stakeholders to support integrated digital working.
- Champion a culture of innovation, quality assurance, and continuous improvement across all digital and data processes.
What are we looking for in our ideal Senior Data & Systems Lead:
- Degree or high level of academic achievement and evidence of continuous professional development
- Experience of working in a data, information, or responsible administrative role producing monitoring reports that measure performance and demonstrate outcomes
- Experience in the development, maintenance, and analysis of data collection systems and electronic patient management systems such as IAPTus, SystmOne, or similar
- IT skills, including proficiency in Microsoft Office packages (Word, Excel, Outlook) and video conferencing tools (Zoom, Microsoft Teams)
- Proficient in Excel, including data analysis and reporting
- Ability to present accessible, clear, and informative data reports
- Excellent interpersonal and communication skills, both oral and written
- Proven change management and team-working skills
If you have the skills, knowledge and experience we are looking for, and are passionate about making a difference, please click ‘Apply’ to be considered for our Senior Data & Systems Lead. We would love to hear from you!
Closing date: January 5, 2025
We may utilise digital interview methods.
We aim to be a talented, resilient and inclusive community. We welcome applications from all and offer a variety of flexible working/job share opportunities for both full and part-time staff.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.
Person Specification
Qualifications & Experience
Essential
- Degree or high level of academic achievement
- Evidence of continuous professional development
- Proficiency in Maths and English
- Experience of working in a data, information, or responsible administrative role
- Experience of developing processes that support accurate data flow
- Experience in the development, maintenance, and analysis of electronic data collection systems
- Experience of producing monitoring reports that measure performance and demonstrate outcomes
Desirable
- Relevant professional qualification
- Experience of using electronic patient management systems such as IAPTus, SystmOne, or similar
- Experience of working in a service providing care or support to clients
- Experience of supporting others to use systems
- Experience of delivering training
Knowledge & Understanding
Essential
- Working understanding of confidentiality issues.
Desirable
- Knowledge of relevant data monitoring requirements such as MHSDS (Mental Health Services Data Set)
- Knowledge of children and young peoples mental health outcome measures (e.g. RCADS, Goal-Based Outcomes)
- Awareness of relevant initiatives and frameworks, including MHSTs, Choice & Partnership Approach, Thrive Elaborated, and CYP IAPT
Skills and Competencies
Essential
- IT skills, including proficiency in Microsoft Office packages (Word, Excel, Outlook) and video conferencing tools (Zoom, Microsoft Teams)
- Proficient in Excel, including data analysis and reporting
- Ability to present accessible, clear, and informative data reports
Desirable
Qualities and Values
Essential
- An understanding and sensitivity towards mental health issues
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrate values consistent with those of Northpoint
- Actively committed to personal and professional development
- Flexible and adaptable to meet service needs
Desirable
Person Specification
Qualifications & Experience
Essential
- Degree or high level of academic achievement
- Evidence of continuous professional development
- Proficiency in Maths and English
- Experience of working in a data, information, or responsible administrative role
- Experience of developing processes that support accurate data flow
- Experience in the development, maintenance, and analysis of electronic data collection systems
- Experience of producing monitoring reports that measure performance and demonstrate outcomes
Desirable
- Relevant professional qualification
- Experience of using electronic patient management systems such as IAPTus, SystmOne, or similar
- Experience of working in a service providing care or support to clients
- Experience of supporting others to use systems
- Experience of delivering training
Knowledge & Understanding
Essential
- Working understanding of confidentiality issues.
Desirable
- Knowledge of relevant data monitoring requirements such as MHSDS (Mental Health Services Data Set)
- Knowledge of children and young peoples mental health outcome measures (e.g. RCADS, Goal-Based Outcomes)
- Awareness of relevant initiatives and frameworks, including MHSTs, Choice & Partnership Approach, Thrive Elaborated, and CYP IAPT
Skills and Competencies
Essential
- IT skills, including proficiency in Microsoft Office packages (Word, Excel, Outlook) and video conferencing tools (Zoom, Microsoft Teams)
- Proficient in Excel, including data analysis and reporting
- Ability to present accessible, clear, and informative data reports
Desirable
Qualities and Values
Essential
- An understanding and sensitivity towards mental health issues
- Commitment to the principles of inclusivity, equality and diversity, demonstrated in practice
- Demonstrate values consistent with those of Northpoint
- Actively committed to personal and professional development
- Flexible and adaptable to meet service needs
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
