Job summary
The Supporter serves as an experienced practitioner and trusted human link for each young person participating in the programme. The post holder is responsible for providing personalised engagement, including welcome emails, tailored messages, weekly reviews, and ongoing support as the primary point of contact for queries. They will also monitor risk and outcomes, gather feedback, and contribute to continuous programme improvement.
The role includes managing a caseload of young people and/or parents who typically engage with the programme for 6–8 weeks. In addition, the post holder will provide training and guidance to other services and practitioners involved in supporting the research trial..
Main duties of the job
Service Delivery & Programme Support
Supporting the SilverCloud programme offer, working with colleagues to promote the service and liaising with school staff and other stakeholders.
Delivery of the programme on-site where needed and required, on either an individual or group basis.
Holding a caseload of young people (aged 14–19) and/or parents/carers at any one time.
Sending out welcome emails and bespoke messages, offering weekly reviews, acting as a contact point for queries, monitoring risk and outcomes, and gathering feedback to support programme improvement.
Updating stakeholders regularly regarding engagement and progress.
Working on-site or remotely from home as required.
Stakeholder & Partnership Working
Building and maintaining effective working relationships with stakeholders and services.
Liaising with services, referrers, professionals, and families.
Communicating with parents/families in line with Northpoint guidance.
Safeguarding, Risk, & Quality Assurance
Taking a proactive approach to ensuring safeguarding concerns are raised appropriately.
Ensuring all records are kept confidentially and in line with organisational procedures.
Working with other professionals to ensure therapeutic input is appropriate to the needs of the client group and aligned with the evidence base.
Training, Guidance & Professional Support
Providing support, guidance, and training to other services/practitioners involved in the research trial
About us
Northpoint provides school-based support and therapeutic interventions and operates as the lead provider in select local mental health partnerships in collaboration with Integrated Care Boards (ICBs) and NHS Trusts.
Northpoint has worked in partnership with SilverCloud to develop online CBT based treatment programmes for young people. SilverCloud is already well established in the adult IAPT service where it has helped improve access and recovery rates of thousands of clients. Evidence shows that in Adult IAPT SilverCloud has been used by a high volume of clients and has had positive outcomes, there is evidence that recovery rates are higher than for non-digital therapy
Job description
Job responsibilities
Do You Want To Help Transform Mental Health Support For Young People?
We have an exciting opportunity for a SilverCloud Supporter to join Northpoint. In this role, you’ll be at the forefront of delivering innovative, online CBT-based programmes to young people and families, making a real difference to their emotional wellbeing.
Why Northpoint?
Northpoint is a well-established charity dedicated to improving the mental health of children, young people, and families. We work collaboratively with local partners and are committed to inclusive, evidence-based support. Our partnership with SilverCloud brings cutting-edge digital therapy to those who need it most.
What you’ll be doing as a SilverCloud Supporter
- Supporting young people (aged 14–19) and parents/carers as they engage with SilverCloud’s online CBT programmes.
- Acting as a key point of contact: sending welcome emails, offering weekly reviews, and providing guidance throughout the programme.
- Monitoring risk and outcomes, gathering feedback, and helping to improve the service.
- Liaising with school staff, professionals, and families to promote the service and ensure the best outcomes.
- Providing training and support to other practitioners as needed.
- Working flexibly—on site or remotely from home.
What we’re looking for
- Experience supporting children, young people, or families in a mental health or similar setting.
- Excellent interpersonal and communication skills.
- Ability to assess and respond to safeguarding and clinical risk issues.
- Strong IT skills and confidence using digital platforms.
- A positive, proactive, and solution-focused attitude.
- Commitment to inclusivity, equality, and Northpoint’s values.
The details
- Permanent contract | 35 hours per week | Hybrid working
- Salary: £32,010 – £36,810 (Northpoint Band G5)
- Pension: Defined contribution scheme (auto-enrolment)
- DBS check required (see our policy on recruitment of ex-offenders)
Closing Date 12th December
Interviews 23rd Decemebr
Start date Early Janaury 2026
Ready to make a difference?
If you have the skills, experience, and passion to support young people’s mental health in a digital age, we’d love to hear from you! Click ‘Apply’ to be considered for the SilverCloud Supporter role.
We shortlist applications on a rolling basis and may close the advert early if we find the right candidate. We are committed to diversity, inclusion, and safeguarding. Flexible working options available.
Job description
Job responsibilities
Do You Want To Help Transform Mental Health Support For Young People?
We have an exciting opportunity for a SilverCloud Supporter to join Northpoint. In this role, you’ll be at the forefront of delivering innovative, online CBT-based programmes to young people and families, making a real difference to their emotional wellbeing.
Why Northpoint?
Northpoint is a well-established charity dedicated to improving the mental health of children, young people, and families. We work collaboratively with local partners and are committed to inclusive, evidence-based support. Our partnership with SilverCloud brings cutting-edge digital therapy to those who need it most.
What you’ll be doing as a SilverCloud Supporter
- Supporting young people (aged 14–19) and parents/carers as they engage with SilverCloud’s online CBT programmes.
- Acting as a key point of contact: sending welcome emails, offering weekly reviews, and providing guidance throughout the programme.
- Monitoring risk and outcomes, gathering feedback, and helping to improve the service.
- Liaising with school staff, professionals, and families to promote the service and ensure the best outcomes.
- Providing training and support to other practitioners as needed.
- Working flexibly—on site or remotely from home.
What we’re looking for
- Experience supporting children, young people, or families in a mental health or similar setting.
- Excellent interpersonal and communication skills.
- Ability to assess and respond to safeguarding and clinical risk issues.
- Strong IT skills and confidence using digital platforms.
- A positive, proactive, and solution-focused attitude.
- Commitment to inclusivity, equality, and Northpoint’s values.
The details
- Permanent contract | 35 hours per week | Hybrid working
- Salary: £32,010 – £36,810 (Northpoint Band G5)
- Pension: Defined contribution scheme (auto-enrolment)
- DBS check required (see our policy on recruitment of ex-offenders)
Closing Date 12th December
Interviews 23rd Decemebr
Start date Early Janaury 2026
Ready to make a difference?
If you have the skills, experience, and passion to support young people’s mental health in a digital age, we’d love to hear from you! Click ‘Apply’ to be considered for the SilverCloud Supporter role.
We shortlist applications on a rolling basis and may close the advert early if we find the right candidate. We are committed to diversity, inclusion, and safeguarding. Flexible working options available.
Person Specification
Experience and Qualification
Essential
- Experience of working in a mental health service or a similar organisation supporting children, young people andor families
- Experience of providing supportadvice to children and young people
- Experience in assessing child protection safeguarding concerns and the ability to act on these in accordance with relevant safeguarding procedures
Desirable
- Experience of assessing mental health needs
- Experience of supporting young people with SEN, and or neurodevelopmental needs (ASD/ADHD)
- A relevant qualification in the field of mental health or similar
- Experience of working in CAMHS or similar
- Experience of working remotely
Knowledge & Understanding
Essential
- Understanding of the emotional health problems which can affect children, young people and their families
- Understanding of the principles of confidentiality data protection, consent, information sharing and safeguarding policies
Desirable
- Understanding the principles of Cognitive Behavioural Therapy (CBT)
- Knowledge and understanding of neurodevelopmental conditions (Autism and ADHD)
- Understanding of the pressures facing professionals who support children and young people, such as schools and GPs
- Knowledge of relevant local services and referral pathways in Leeds
Skills and Competencies
Essential
- Able to provide support and guidance to parents and professionals on matters relating to children's mental health and emotional wellbeing
- Able to build and maintain relationships with others both internal and external to the organisation whilst maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- Actively committed to personal & professional development
Desirable
Person Specification
Experience and Qualification
Essential
- Experience of working in a mental health service or a similar organisation supporting children, young people andor families
- Experience of providing supportadvice to children and young people
- Experience in assessing child protection safeguarding concerns and the ability to act on these in accordance with relevant safeguarding procedures
Desirable
- Experience of assessing mental health needs
- Experience of supporting young people with SEN, and or neurodevelopmental needs (ASD/ADHD)
- A relevant qualification in the field of mental health or similar
- Experience of working in CAMHS or similar
- Experience of working remotely
Knowledge & Understanding
Essential
- Understanding of the emotional health problems which can affect children, young people and their families
- Understanding of the principles of confidentiality data protection, consent, information sharing and safeguarding policies
Desirable
- Understanding the principles of Cognitive Behavioural Therapy (CBT)
- Knowledge and understanding of neurodevelopmental conditions (Autism and ADHD)
- Understanding of the pressures facing professionals who support children and young people, such as schools and GPs
- Knowledge of relevant local services and referral pathways in Leeds
Skills and Competencies
Essential
- Able to provide support and guidance to parents and professionals on matters relating to children's mental health and emotional wellbeing
- Able to build and maintain relationships with others both internal and external to the organisation whilst maintaining appropriate professional boundaries
- Ability to plan and organise workload in line with targets and pressures
- Able to work according to organisational policies and procedures
- Actively committed to personal & professional development
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
