Job summary
South Tyneside Health Collaboration (STHC) is recruiting a
proactive and highly organised Site Lead to oversee the daytoday running of
our Whitburn Surgery site. This role is ideal for someone who thrives in a busy
primary care environment and is committed to delivering excellent patient
experience and safe, efficient services.
Main duties of the job
The Site Lead will ensure the practice operates smoothly on
a daily basis, providing visible leadership to reception and administrative
teams and supporting clinicians to deliver highquality care. You will manage
operational processes, staffing, patient flow, and compliance, while working
closely with the Strategic General Practice Lead, who focuses on longterm
planning, financial forecasting, and organisational development.
This is a handson leadership role with responsibility for
operational delivery, service continuity, and maintaining high standards across
both sites.
About us
STHC brings together general practices across South Tyneside
to deliver services at scale. We directly manage two practices in Whitburn and
Jarrow, with a combined list size of around 8500 patients, and host a range of
PCNbased services and clinical roles.
Job description
Job responsibilities
What We Offer
- A supportive, collaborative working culture
- Flexible working options
- Access to PCNbased clinical support roles
- Generous annual leave and protected CPD time
- NHS Pension Scheme membership
Who Were Looking For
You will have experience in general practice or healthcare operations, strong peoplemanagement skills, and the confidence to lead busy frontline teams. Youll be organised, solutionsfocused, and committed to delivering excellent patient care.
Key Responsibilities
- Lead and support reception and administrative teams.
- Oversee daytoday operations, ensuring safe, efficient, and highquality service delivery.
- Manage rotas, room allocation, and locum coordination.
- Handle firstline patient complaints and monitor patient feedback.
- Oversee patient safety incident processes and support learning from events.
- Ensure compliance with CQC, infection control, and practice policies.
- Manage operational financial processes including claims, invoicing, and private fees.
- Provide operational data to support financial planning and decisionmaking.
- Act as first point of contact for IT and system issues.
- Support workflow, administrative processes, and service improvements.
- Lead the Patient Participation Group and promote patient involvement.
Interested?
For an informal discussion, please contact sarah.wilson190@nhs.net
Job description
Job responsibilities
What We Offer
- A supportive, collaborative working culture
- Flexible working options
- Access to PCNbased clinical support roles
- Generous annual leave and protected CPD time
- NHS Pension Scheme membership
Who Were Looking For
You will have experience in general practice or healthcare operations, strong peoplemanagement skills, and the confidence to lead busy frontline teams. Youll be organised, solutionsfocused, and committed to delivering excellent patient care.
Key Responsibilities
- Lead and support reception and administrative teams.
- Oversee daytoday operations, ensuring safe, efficient, and highquality service delivery.
- Manage rotas, room allocation, and locum coordination.
- Handle firstline patient complaints and monitor patient feedback.
- Oversee patient safety incident processes and support learning from events.
- Ensure compliance with CQC, infection control, and practice policies.
- Manage operational financial processes including claims, invoicing, and private fees.
- Provide operational data to support financial planning and decisionmaking.
- Act as first point of contact for IT and system issues.
- Support workflow, administrative processes, and service improvements.
- Lead the Patient Participation Group and promote patient involvement.
Interested?
For an informal discussion, please contact sarah.wilson190@nhs.net
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of working in a healthcare setting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
Desirable
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Knowledge and Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of MS Office and Outlook
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Clinical system IT user skills
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Ability to exploit and negotiate opportunities to enhance service delivery
- Strategic thinker and negotiator with a solutions-focused approach
Person Specification
Qualifications
Essential
- A good standard of education, with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and English
- Leadership and/or management qualification
Experience
Essential
- Experience of managing multidisciplinary teams
- Experience of working with the general public
- Experience of working in a healthcare setting
- Experience of working in a healthcare setting
- Experience of performance management, including appraisal writing, staff development and disciplinary procedures
- Experience of successfully developing and implementing projects
- Understanding of Health and Safety requirements
Desirable
- HR understanding and experience
- Experience of health and safety requirements and needs within a small business
- Experience of chairing meetings, producing agendas and minutes
Knowledge and Skills
Essential
- Excellent communication skills (written, oral and presenting)
- Proven leadership skills
- Competent in the use of MS Office and Outlook
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- Ability to use own initiative, discretion, and sensitivity
- Clinical system IT user skills
- Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
- Ability to work as a team member and autonomously
- Sensitive and empathetic in distressing situations
- Ability to exploit and negotiate opportunities to enhance service delivery
- Strategic thinker and negotiator with a solutions-focused approach
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
