Job summary
We are seeking a proactive and highly
organised Operations Coordinator to provide comprehensive operational,
administrative, communications, and technical support across STHC.
This is a varied and fastpaced role, ideal
for someone who enjoys problemsolving, supporting senior leaders, coordinating
crossfunctional tasks, and ensuring high standards of governance and
operational delivery.
The postholder will contribute to business
continuity, estates and asset management, reporting, communications, meeting
coordination, and general support to both the Executive and Leadership Teams.
Main duties of the job
Executive & Operational Support
- Provide administrative and coordination support to the Senior Leadership Team and Board.
- Prepare agendas, minutes, action logs, papers and maintain key governance schedules.
- Coordinate events, meetings, venues, invites, AV, and presentations.
- Support annual planning, service reviews, business case preparation, and research activities.
Reporting & Assurance
- Collate KPIs and quality data for assurance dashboards.
- Develop and maintain KPI and Quality dashboards.
- Maintain oversight of risk registers, support managers with updates, and produce risk reports.
Business Continuity
- Maintain and update business continuity plans.
- Coordinate BCP testing, incident response activities, and documentation.
Asset, Estates & Technical Support
- Oversee estate-related tasks, service contracts, and asset lifecycle controls.
- Maintain asset registers and manage IT/technical equipment allocation.
- Coordinate outsourced services and ensure SLAs are met.
Communications & Marketing
- Draft and schedule newsletters, shareholder communications, and updates.
- Support brand compliance and maintain corporate templates and documents.
- Lead on engagement events planning and logistics.
- Maintain website content and updates; manage social media scheduling and analytics.
Health & Safety
- Lead health and safety activities including induction, DSE assessments, incident recording and reporting.
About us
South Tyneside Health Collaboration (STHC) is
the GP Federation for South Tyneside, working with local practices to deliver
highquality, sustainable services at scale. As a valued system partner, we
support General Practice, strengthen primary care, and develop innovative
services that benefit the local population.
Job description
Job responsibilities
The Operations
Coordinator provides comprehensive operational, administrative, communications,
and technical support across the organisation.
The role
ensures excellent staff and member experience, supports reliable governance and
assurance reporting, effective business continuity, estates and asset controls,
and smooth delivery of meetings, events, and digital channels.
The post-holder
acts as a proactive problem-solver (troubleshoot/firefight), coordinating
cross-functional tasks to enable safe, efficient, compliant operations,
supporting the executive and leadership teams on a day to day basis.
Job description
Job responsibilities
The Operations
Coordinator provides comprehensive operational, administrative, communications,
and technical support across the organisation.
The role
ensures excellent staff and member experience, supports reliable governance and
assurance reporting, effective business continuity, estates and asset controls,
and smooth delivery of meetings, events, and digital channels.
The post-holder
acts as a proactive problem-solver (troubleshoot/firefight), coordinating
cross-functional tasks to enable safe, efficient, compliant operations,
supporting the executive and leadership teams on a day to day basis.
Person Specification
Knowledge and Skills
Essential
- Exceptional organisation and prioritisation;
- Attention to detail.
- Clear written/verbal communication;
- Stakeholder engagement.
- Knowledge of governance, risk, H&S basics, and business continuity.
- Ability to design/use dashboards in Excel or SharePoint; data accuracy and validation.
Desirable
- Understanding of GDPR, records management,
- Accessibility standards (WCAG),
- Branding and content design best practices;
- Power BI familiarity.
Personal Qualities
Essential
- Proactive, resilient fixer with problem-solving mindset
- Highly customer-focused.
- Collaborative team player
- High integrity, reliable and discreet.
- Flexible and adaptable
- Willing to try out new tasks
- Highly responsive
- Self starter able to predict and act upon executive needs
Desirable
- Continuous improvement mindset, curious, adaptable.
Qualifications
Essential
- Educated to Level 4/5 (HNC/HND or equivalent experience).
- Evidence of CPD.
- Strong digital literacy (MS 365: Word, Excel, PowerPoint, Teams, SharePoint).
Desirable
- IOSH Managing Safely
- First Aid
- Information Governance/FOI training
- Web CMS training
- Social media tools
- Basic Adobe/Canva.
Experience
Essential
- Executive admin support, minute-taking, action log tracking.
- Website and social media maintenance;
- Comms/marketing support.
- Document control, templates, branding, corporate file systems.
- Event scheduling and organisation.
- Data collation and KPI reporting.
Desirable
- Use of AI and digital tools to support meeting management
- NHS/PCN/Federation experience;
- Estates/IT asset management;
- Outsourced service coordination;
- Risk management and reporting;
Person Specification
Knowledge and Skills
Essential
- Exceptional organisation and prioritisation;
- Attention to detail.
- Clear written/verbal communication;
- Stakeholder engagement.
- Knowledge of governance, risk, H&S basics, and business continuity.
- Ability to design/use dashboards in Excel or SharePoint; data accuracy and validation.
Desirable
- Understanding of GDPR, records management,
- Accessibility standards (WCAG),
- Branding and content design best practices;
- Power BI familiarity.
Personal Qualities
Essential
- Proactive, resilient fixer with problem-solving mindset
- Highly customer-focused.
- Collaborative team player
- High integrity, reliable and discreet.
- Flexible and adaptable
- Willing to try out new tasks
- Highly responsive
- Self starter able to predict and act upon executive needs
Desirable
- Continuous improvement mindset, curious, adaptable.
Qualifications
Essential
- Educated to Level 4/5 (HNC/HND or equivalent experience).
- Evidence of CPD.
- Strong digital literacy (MS 365: Word, Excel, PowerPoint, Teams, SharePoint).
Desirable
- IOSH Managing Safely
- First Aid
- Information Governance/FOI training
- Web CMS training
- Social media tools
- Basic Adobe/Canva.
Experience
Essential
- Executive admin support, minute-taking, action log tracking.
- Website and social media maintenance;
- Comms/marketing support.
- Document control, templates, branding, corporate file systems.
- Event scheduling and organisation.
- Data collation and KPI reporting.
Desirable
- Use of AI and digital tools to support meeting management
- NHS/PCN/Federation experience;
- Estates/IT asset management;
- Outsourced service coordination;
- Risk management and reporting;
