Job summary
Are
you looking for a new role?
We are looking for someone to
join our friendly team who has an interest in administration to support the
smooth running of various services, including Primary Care Enhanced Access and support of a range of Clinical Services.
If you are organised, like
working using your own initiative and would love to expand your knowledge in
the areas that you will be supporting, then this opportunity is for you!
We are an expanding team so there will be potential
for many learning opportunities.
Main duties of the job
The successful applicant will support
our Enhanced Access provisionand other Service
Facilitators in the delivery of STHC Services and Programmes across South
Tyneside.
This includes ensuring our
appointments are carefully managed, appointment books are maintained, and
patients are registered and booked in with the most appropriate clinicians.
The Administration Support will be responsible for a wide range of duties, including arranging meetings and taking minutes.
Is it for me?
We will make sure you are fully
inducted and trained. Its important to us that you feel safe and supported in
your role.
You'd be suited to this role if
you have high levels of personal commitment to facilitate the delivery of a
patient focused service and have good problem-solving skills.
You'll need good communication
skills and a caring and empathetic nature.
You will be expected to work
across various locations within South Tyneside, including working within
General Practices.
It's important that you can work
well as part of a team as well as independently and have the ability to work
using your own initiative to deliver our business objectives
About us
STHC are a GP Federation with 18 member GP Practices that runs numerous healthcare services across South Tyneside.
What we can offer you:
A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
Innovative teams who strive in forward thinking, with a voice that is heard.
A visible and supportive management team, with operational support that get it.
A commitment to personal development, training and leadership opportunities, with service-managed training budgets.
Feel free to contact us if you would like to know more about the opportunity to come and work in a lovely team!
Job description
Job responsibilities
JOB PURPOSE
To be responsible for
all aspects of administration, working to deliver an effective and efficient
services for patients and practices.
To provide
administrative support to the Service Coordinators on a day-to day basis,
supporting all current and future work streams.
Respond to and deal
with any issues that arise, escalating to the Service Coordinator and/or
Manager as necessary.
The ability to work on
own initiative, seeking advice and guidance when required.
Responsible for the day-to-day
operation of the Enhanced Access Service, liaising with practices and providers
of the service.
Responsible for taking all
queries regarding Enhanced Access and other STHC
services liaising with the GP Practices and booking appointments if required.
Work on own initiative,
seeking advice and guidance when required.
To provide admin
support to other workstreams of the organisation, as required.
Job description
Job responsibilities
JOB PURPOSE
To be responsible for
all aspects of administration, working to deliver an effective and efficient
services for patients and practices.
To provide
administrative support to the Service Coordinators on a day-to day basis,
supporting all current and future work streams.
Respond to and deal
with any issues that arise, escalating to the Service Coordinator and/or
Manager as necessary.
The ability to work on
own initiative, seeking advice and guidance when required.
Responsible for the day-to-day
operation of the Enhanced Access Service, liaising with practices and providers
of the service.
Responsible for taking all
queries regarding Enhanced Access and other STHC
services liaising with the GP Practices and booking appointments if required.
Work on own initiative,
seeking advice and guidance when required.
To provide admin
support to other workstreams of the organisation, as required.
Person Specification
Knowledge and Skills
Essential
- A competent understanding of Primary Care and the NHS.
- High standard of literacy and numeracy.
- Ability to work without close supervision.
- Able to prioritise a number of conflicting demands.
- Able to work as part of team.
- Excellent organisation skills with the ability to prioritise workload.
- The ability to exercise judgement when dealing with problems.
- Excellent communication and interpersonal skills.
- Resilient and Calm under pressure.
- Excellent Computer skills including MS Word and MS Excel
Other
Essential
- An understanding of the need to maintain confidentiality at all times and to respect patient privacy.
- Able to provide advice and information in a polite and courteous manner.
- Ability to complete tasks to deadlines and to a specified standard.
- Ability to be flexible in approach to work and possibly work at different hubs across South Tyneside.
Qualifications
Essential
- GCSE English and / or Maths at grade C or above
- Further education qualification such as A levels, NVQ level 2 or above, degree etc
Experience
Essential
- At least 3 years relevant administration experience
- Experience of working in Primary Care
- Dealing with a wide range of people from different backgrounds.
- Experience of arranging meetings, setting up meetings, and providing related admin support e.g. setting agendas and taking minutes.
Desirable
- Experience of using EMIS or equivalent clinical system
- Experience of clinical system coding/scanning
Person Specification
Knowledge and Skills
Essential
- A competent understanding of Primary Care and the NHS.
- High standard of literacy and numeracy.
- Ability to work without close supervision.
- Able to prioritise a number of conflicting demands.
- Able to work as part of team.
- Excellent organisation skills with the ability to prioritise workload.
- The ability to exercise judgement when dealing with problems.
- Excellent communication and interpersonal skills.
- Resilient and Calm under pressure.
- Excellent Computer skills including MS Word and MS Excel
Other
Essential
- An understanding of the need to maintain confidentiality at all times and to respect patient privacy.
- Able to provide advice and information in a polite and courteous manner.
- Ability to complete tasks to deadlines and to a specified standard.
- Ability to be flexible in approach to work and possibly work at different hubs across South Tyneside.
Qualifications
Essential
- GCSE English and / or Maths at grade C or above
- Further education qualification such as A levels, NVQ level 2 or above, degree etc
Experience
Essential
- At least 3 years relevant administration experience
- Experience of working in Primary Care
- Dealing with a wide range of people from different backgrounds.
- Experience of arranging meetings, setting up meetings, and providing related admin support e.g. setting agendas and taking minutes.
Desirable
- Experience of using EMIS or equivalent clinical system
- Experience of clinical system coding/scanning
