Job summary
Are
you looking for a new role?
We are looking for someone to join our friendly team who has an interest in administration to support the smooth running of various services, such as Human Resources, Workforce Development, and the support of a range of Clinical Services.
If you are organised, like working using your own initiative and would love to expand your knowledge in the areas that you will be supporting, then this opportunity is for you!
We are an expanding team so there will be potential for many learning opportunities.
Main duties of the job
The Administrator will support our Service Coordinators, Workforce and Marketing team with recruitment and the delivery of STHC Services and Programmes across South Tyneside, including Enhanced Access, Local Vaccination Service, Community Diagnostic Spirometry Service and other healthcare services with all aspects of administration.
This includes ensuring our appointments are carefully managed, appointment books are maintained, and patients are registered and booked in with the most appropriate clinicians.
Is it for me?
We will make sure you are fully inducted and trained. Its important to us that you feel safe and supported in your role.
You'd be suited to this role if you have high levels of personal commitment to facilitate the delivery of a patient focused service and have good problem-solving skills.
You'll need good communication skills and a caring and empathetic nature.
Its important that you can work well as part of a team as well as independently and have the ability to work using your own initiative to deliver our business objectives
Contract type:
Within our team work life balance is very important and we offer flexible working to suit your lifestyle, ensuring our business objectives are met.
We are looking for several roles with different operating hours.
About us
STHC are a GP Federation with 18 member GP Practices that runs numerous healthcare services across South Tyneside.
What we can offer you:
A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
Innovative teams who strive in forward thinking, with a voice that is heard.
A visible and supportive management team, with operational support that get it.
A commitment to personal development, training and leadership opportunities, with service-managed training budgets.
Feel free to contact us if you would like to know more about the opportunity to come and work in a lovely team! Get in touch with Hannah Jellett.
(hannah.jellett@nhs.net) - we'd love to hear from you.
Job description
Job responsibilities
JOB PURPOSE
To be responsible for all aspects of administration, working to deliver an effective and efficient services for our patients and GP Practices.
To provide administrative support to the Service Coordinators, HR Officer and Communications
and Support Coordinatoron a day-to day basis, supporting all current and future work streams.
Respond to and deal with any issues that arise, escalating to the Service Coordinator and/or Manager as necessary.
The ability to work on own initiative, seeking advice and guidance when required.
Responsible for the day-to-day operation of the Enhanced Access Service, liaising with practices and providers of the service.
Responsible for taking all queries regarding Enhanced Access and other STHC services liaising with the GP Practices and booking appointments if required.
Job description
Job responsibilities
JOB PURPOSE
To be responsible for all aspects of administration, working to deliver an effective and efficient services for our patients and GP Practices.
To provide administrative support to the Service Coordinators, HR Officer and Communications
and Support Coordinatoron a day-to day basis, supporting all current and future work streams.
Respond to and deal with any issues that arise, escalating to the Service Coordinator and/or Manager as necessary.
The ability to work on own initiative, seeking advice and guidance when required.
Responsible for the day-to-day operation of the Enhanced Access Service, liaising with practices and providers of the service.
Responsible for taking all queries regarding Enhanced Access and other STHC services liaising with the GP Practices and booking appointments if required.
Person Specification
Knowledge and Skills
Essential
- High standard of literacy and numeracy.
- Ability to work without close supervision.
- Able to prioritise a number of conflicting demands.
- Able to work as part of team.
- Excellent organisation skills with the ability to prioritise workload.
- The ability to exercise judgement when dealing with problems.
- Excellent communication and interpersonal skills.
- Resilient and Calm under pressure.
- Excellent Computer skills including MS Word and MS Excel.
Desirable
- Experience of EMIS.
- An understanding of Primary Care or NHS services.
- Sensitivity and empathy with people from different backgrounds.
Other
Essential
- An understanding of the need to maintain confidentiality at all times and to respect patient privacy.
- Able to provide advice and information in a polite and courteous manner.
- Ability to complete tasks to deadlines and to a specified standard.
- Ability to be flexible in approach to work and possibly work at different hubs across South Tyneside.
Qualifications
Essential
- GCSE English and / or Maths at grade C or above
- Further education qualification such as A levels, NVQ level 2 or above, degree etc
Experience
Essential
- Previous relevant administration experience within a busy office environment.
- Dealing with a wide range of people from different backgrounds.
Desirable
- Experience gained in a healthcare setting.
Person Specification
Knowledge and Skills
Essential
- High standard of literacy and numeracy.
- Ability to work without close supervision.
- Able to prioritise a number of conflicting demands.
- Able to work as part of team.
- Excellent organisation skills with the ability to prioritise workload.
- The ability to exercise judgement when dealing with problems.
- Excellent communication and interpersonal skills.
- Resilient and Calm under pressure.
- Excellent Computer skills including MS Word and MS Excel.
Desirable
- Experience of EMIS.
- An understanding of Primary Care or NHS services.
- Sensitivity and empathy with people from different backgrounds.
Other
Essential
- An understanding of the need to maintain confidentiality at all times and to respect patient privacy.
- Able to provide advice and information in a polite and courteous manner.
- Ability to complete tasks to deadlines and to a specified standard.
- Ability to be flexible in approach to work and possibly work at different hubs across South Tyneside.
Qualifications
Essential
- GCSE English and / or Maths at grade C or above
- Further education qualification such as A levels, NVQ level 2 or above, degree etc
Experience
Essential
- Previous relevant administration experience within a busy office environment.
- Dealing with a wide range of people from different backgrounds.
Desirable
- Experience gained in a healthcare setting.
