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South Tyneside Health Collaboration

Patient Services (Medical Receptionist)

Information:

This job is now closed

Job summary

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Main duties of the job

Welcome patients on arrival in a friendly & courteous manner and monitor the flow of patients during consultations, informing them about changes or delays and dealing with queries as required

Assist patients with online registration, eConsult, self-check in and all relevant online services

To participate in covering Reception and all associated work in regards STEPS and Extended Hours (shared working of some evening, early morning and weekends)

To work in accordance with written protocols

Deal with administrative tasks as requested by clinical staff (eg contacting patients for review following test results, changing appointments etc)

Ensure all messages from patients, medical personnel, other health service staff and the general public are recorded accurately and passed on to the appropriate staff member via electronic means whenever possible (ie task, notification or e-mail as per protocol)

To liaise confidently and professionally with health care professionals and attached staff

Ensure patients are informed about medical students, doctors or other clinical staff in training and ask for consent as required

Safely send emails and texts to patients and other agencies as required following protocol

Promote/register patients with online Patient Access, advise patients of the Electronic Prescribing Service (EPS) and the NHS App

Issuing repeat prescriptions and sending electronically to GP

About us

Albert Road Surgery is ran by South Tyneside Health Collaboration a federation of South Tyneside GP practices which already runs another practice in the borough. Currently Albert Road Surgery is a GMS practice with a list size of 3000 with 2 GPs, 1 nurse practitioner, 1 practice nurse, 1 healthcare assistant, a lovely team of management and admin staff with support from PCN staff including pharmacists, MSK & mental health practitioners, social prescribers, podiatrists and cancer care coordinators.

We place great value on our staff and recognise our success is a result of the quality and commitment of the staff we recruit.

Details

Date posted

13 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

B0170-23-0027

Job locations

Albert Road Surgery

118 Albert Road

Jarrow

Tyne And Wear

NE32 5AG


Job description

Job responsibilities

The job hours are 27 per week. Must be available to work all day Friday.

(must be available for overtime when required, for example covering colleague sickness, annual leave and STEPS sessions)

Job description

Job responsibilities

The job hours are 27 per week. Must be available to work all day Friday.

(must be available for overtime when required, for example covering colleague sickness, annual leave and STEPS sessions)

Person Specification

Qualifications

Essential

  • GCSE grade A to C

Experience

Essential

  • Reception or office experience in a busy environment Experience of working with the general public

Knowledge and Skills

Essential

  • Good computer skills Experience in using computer programmes such as EMIS Web, ICE, NHS mail Knowledge of a range of software programmes including Microsoft Office software and email Knowledge of a range of office procedures Ability to handle queries efficiently with diplomacy and tact Good interpersonal and communication skills to develop and maintain effective working relationships and to exchange information with patients and staff Experience of working with minimum supervision, within standard operating procedures
Person Specification

Qualifications

Essential

  • GCSE grade A to C

Experience

Essential

  • Reception or office experience in a busy environment Experience of working with the general public

Knowledge and Skills

Essential

  • Good computer skills Experience in using computer programmes such as EMIS Web, ICE, NHS mail Knowledge of a range of software programmes including Microsoft Office software and email Knowledge of a range of office procedures Ability to handle queries efficiently with diplomacy and tact Good interpersonal and communication skills to develop and maintain effective working relationships and to exchange information with patients and staff Experience of working with minimum supervision, within standard operating procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Tyneside Health Collaboration

Address

Albert Road Surgery

118 Albert Road

Jarrow

Tyne And Wear

NE32 5AG


Employer's website

https://www.thesthc.co.uk (Opens in a new tab)

Employer details

Employer name

South Tyneside Health Collaboration

Address

Albert Road Surgery

118 Albert Road

Jarrow

Tyne And Wear

NE32 5AG


Employer's website

https://www.thesthc.co.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Practice Manager

Lorraine Bell

lorraine.bell8@nhs.net

01914284856

Details

Date posted

13 November 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

B0170-23-0027

Job locations

Albert Road Surgery

118 Albert Road

Jarrow

Tyne And Wear

NE32 5AG


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