Job summary
We are looking for motivated & professional individuals to join our team as Dental Service Advisors. As the first point of contact for members of the public, you will play a vital role in answering inbound calls & directing patients to the most appropriate service with care & professionalism.
Key Responsibilities:
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Answering inbound calls promptly, accurately, & professionally.
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Providing high-quality advice & guidance in line with training & performance standards.
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Supporting the Team Manager to maintain efficiency & achieve key performance targets.
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Taking part in regular call audits to ensure service quality.
HUC provides accessible & high-quality Integrated Urgent Care services to nearly 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, & the South West of England. At the forefront of change and innovation in the healthcare sector, HUC is passionate about patient care & has built a strong track record in delivering pioneering services.
Flexible Rota Patterns AvailableWe're offering a variety of part-time shift patterns to suit different lifestyles, including:
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1 30.5 hrs
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2 21.5 hrs
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4 19.25 hrs
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3 29.75 hrs
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4 16 hrs
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3 14 hrs
Our service runs 8am-10pm, 7 days a week, with rota patterns agreed within these hours.
Main duties of the job
We are looking for:
Good IT Skills
Experience of working under pressure in a busy environment
Attention to detail and accurate data entry
Good verbal communication and interpersonal skills
Ability to be empathetic and a good listener
The skill to manage sensitive and emotional calls from a range of sources
If you feel you have the drive and required skillsets for this opportunity, we look forward to receiving your application.
About us
Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!
?Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
?NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
?Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
?Recognition and Rewards:Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
?Financial Perks:Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
?Career Growth:Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
?Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
30 October 2025
Pay scheme
Other
Salary
£12.21 an hour £12.21 per hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
4265 - 7585140
Job locations
Peterborough Contact Centre
peterborough
AL7 4HL
Employer details
Employer name
HUC
Address
Peterborough Contact Centre
peterborough
AL7 4HL
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
