Go back

HUC

St Albans Integrated Urgent Care Hub Assistant Service Manager (ASM)

The closing date is 06 November 2025

Apply for this job

Job summary

DEDICATED TO WHAT WE DO

PASSIONATE ABOUT HOW WE DO IT

Are you ready to lead and inspire a multidisciplinary team dedicated to delivering high-quality healthcare services?

Join us as an Assistant Service Manager (ASM) at the St Albans Integrated Urgent Care Hub!

About the Role:

As the ASM, you'll play a pivotal role in ensuring the smooth operation of our urgent care services while driving continuous improvement and integration.

Reporting directly to the Head of Primary and Urgent Care, you'll lead clinical staff, meet contractual KPIs, and proactively address operational challenges to maintain safe, efficient services.

Main duties of the job

Key Responsibilities:

Lead local service delivery, ensuring quality and efficiency.
Collaborate with the leadership team to identify development objectives and drive improvement plans.
Manage day-to-day operations, ensuring policies and procedures are followed.
Support clinical leads in delivering quality improvement actions.

The ideal candidate will be:

A skilled manager with a degree or equivalent experience and formal management training, plus 12+ months in a senior role within Primary Care, ICB, or related fields.
Proven abilities in financial management, budget control, staff leadership, and implementing systems across teams.
Strong leadership, communication, and organisational skills, with commitment to reducing health inequalities and engaging diverse communities.
Project management training, QI methodology, and data protection expertise

Interviews will take place week commencing 24th March 2025.

About us

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

Exclusive Discounts: Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.Wellbeing Support: Your health matters! Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.Recognition and Rewards: Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.Career Growth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!

Date posted

23 October 2025

Pay scheme

Other

Salary

£30,000 to £36,400 a year per annum - Salary is dependent on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

4265-7569748

Job locations

St Albans Integrated Urgent Care Hub

Waverley Road

St Albans

AL3 5PN

Job description

Job responsibilities

For a full job description and comprehensive person specification, please see the attached documentation.

Job description

Job responsibilities

For a full job description and comprehensive person specification, please see the attached documentation.

Person Specification

Knowledge and Experience

Essential

Educated to degree level or equivalent significant experience
Formal Management Qualification or equivalent significant experience
Minimum of 12 months experience in a senior role working within Primary Care, ICB, or similar transferable skills
Clear evidence of managing financial accounts procedure and budget control
Experience of working urgent care clinical systems
Experience of developing and implementing common systems and processes across teams and across service boundaries
Experience of facilitating and managing change
Experience in managing and leading staff

Desirable

Hold a management qualification appropriate to the post.
Understand the payment structures within primary care

Personal Attributes, Values and Behaviours

Essential

Commitment to reducing health inequalities and proactively working to reach people from all communities
Demonstrates use of appropriate communication to gain the co- operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations, e.g. CCGs)
Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
Able to work under pressure and meet deadlines
Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
Ability to identify risk and assess/manage risk when working with individuals

Desirable

Demonstrates accountability for delivering professional expertise and direct service provision

Person Specification

Knowledge and Experience

Essential

Educated to degree level or equivalent significant experience
Formal Management Qualification or equivalent significant experience
Minimum of 12 months experience in a senior role working within Primary Care, ICB, or similar transferable skills
Clear evidence of managing financial accounts procedure and budget control
Experience of working urgent care clinical systems
Experience of developing and implementing common systems and processes across teams and across service boundaries
Experience of facilitating and managing change
Experience in managing and leading staff

Desirable

Hold a management qualification appropriate to the post.
Understand the payment structures within primary care

Personal Attributes, Values and Behaviours

Essential

Commitment to reducing health inequalities and proactively working to reach people from all communities
Demonstrates use of appropriate communication to gain the co- operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations, e.g. CCGs)
Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary
Demonstrates personal accountability, emotional resilience and works well under pressure Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
Able to work under pressure and meet deadlines
Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
Ability to identify risk and assess/manage risk when working with individuals

Desirable

Demonstrates accountability for delivering professional expertise and direct service provision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

St Albans Integrated Urgent Care Hub

Waverley Road

St Albans

AL3 5PN

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)

Employer details

Employer name

HUC

Address

St Albans Integrated Urgent Care Hub

Waverley Road

St Albans

AL3 5PN

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)