Driver / Receptionist-Hertfordshire

Job description

Job responsibilities

Overall Purpose of the Role: The role of the driver is to transport the doctor to home visits quickly and safely and to ensure that the in-car equipment is operational and secure. The driver will also act as receptionist at the Out of Hours bases when required. As and when the service requires, Drivers may need to move to support another base within the region (a base other than that for which the original shift was booked).

Principle Responsibilities will Include:

To drive doctors to home visits safely and within current road traffic act regulations.

To accompany the doctor in all instances where the doctors personal safety may be at risk, after careful risk assessment.

Retrieve the prescription wallets containing adequate stock from locked storage and ensure logbook is filled out correctly by the doctor and the driver is to act as a witness.

Assist the doctor during the selection of drugs from the drugs bag and record what items are being taken when on visits.

To maintain the cleanliness of the vehicle for the session and to ensure that the interior is cleared of all call slips and any rubbish.

To carry out basic vehicle maintenance to ensure that the vehicle is legal and safe, e.g. checking lights, tyres, engine oil levels, screen wash, coolant level check (visual only) at the start of the shift; making sure that the vehicle has enough fuel, and reporting any faults to the Shift Manager.

To report any incidents or vehicle problems during the course of the shift to the Shift Manager.

To maintain and replenish car medicine stock and check it at the start and end of the shift.

To load and unload any vehicle medical equipment into the vehicle safely. Vehicles should be stocked with Defibrillators, nebulisers and 2 x full tanks of Oxygen

To check HUC emails at the start of the shift.

To comfort call patients to ensure they are updated about the visit time/any delays or visits that may breach

To book patient appointments ensuring all local performance requirements are met.

To maintain vehicle logs and records as required.

To follow Herts Urgent Care Standard Operating Procedures and Policies for drivers and receptionists in carrying out the role.

To communicate effectively with the call centre using mobile phone, taking and logging call details, and to check the accuracy of any received information, e.g. if there is difficulty making contact with a patient, to check the telephone number.

To ensure that patient confidentiality is adhered to at all times.

To maintain the security of the vehicle at all times, ensuring it is locked and the mobile data unit hidden from view.

To use the computerised system for recording confidential data in line with operational Policies and procedures.

To act as receptionist in Out of Hours base when required.

To monitor patients while in the base and make clinicians aware of any patients with worsening/ declining illness.

To ensure patient confidentiality is adhered to at all times.

To carry out base checks and restock consumables in the bases.

To complete all required paperwork and fax to HQ for each shift.

To ensure that the workplace is safe and report any potential hazards/problems to the Shift Manager.

At the end of the shift, to ensure that the vehicle and the Out of Hours base is left tidy and in order, with all equipment secure.

To attend mandatory training as determined by the organisation, e.g. basic life support training.

In addition to the above, the post holder may be required to undertake such duties reasonably commensurate with the post which may include chaperoning patients during clinical examinations.

Job Title: Driver / Receptionist

Principle Responsibilities Continued:

Training and Development:

Full training will be given to support the development of this role this will include an apprenticeship

Participation in HUCs performance review and appraisal process

Compliance with mandatory and statutory training requirements

The above duties and responsibilities are intended to represent current priorities and are not meant to be an exhaustive list. The post holder may from time to time be asked to undertake other duties and responsibilities commensurate. Any changes to this job description to take account of changing service needs will be made in discussion with the post holder.

Supplementary Information:

Our Culture

Every patient deserves our highest standard of care and commitment. In working together innovatively, transparently and constructively with the local community and stakeholders, we can deliver services which meet their specific needs. We learn by listening to patients views and experiences. We are passionate about sharing our knowledge and expertise buy encouraging dialogue both internally and externally to meet our high expectations for patients.

Communications

Maintaining high standards in communication across a scattered and diverse workforce, ensuring compliance in policy and procedure with all staff.

Contributing to creating a culture of open, honest communication and feedback so that all team members benefit and learn from each other.

Equality and Diversity

HUC has adopted an Equality and Diversity Policy to ensure that all job applicants and employees are treated fairly and without favour or prejudice. We are committed to applying this policy throughout all areas of employment: recruitment and selection, training, development and promotion. In all situations, people will be judged solely onmerit or ability. It is required of all employees to uphold this policy in the course of their employment with and whilst undertaking their duties.

Mobility / Flexibility

The normal place of work for the post is as stated above, but as a term of employment, post holders may be required to work from any of our establishments.

Health and Safety at Work

In accordance with the Management of Health and Safety at Work Regulations 1992 (as amended) and other relevant Health and Safety legislation, employees have a duty to take responsible care to avoid injury to themselves and others by their work activities and to co-operate in meeting statutory requirements.

Infection Control

Employees must be aware that preventing healthcare acquired infections and infection control is the responsibility of all staff. Clinical procedures should be carried out in a safe manner by following best practice and infection

control policies.

Data Protection and Confidentiality

Employees must maintain confidentiality when dealing with sensitive material and information and are required to read, understand, and accept the terms of the Confidentiality, Data Protection and Electronic Communications Policy. The protection of data about individuals is a requirement of the law and if any employee is found to have permitted unauthorised disclosure, the organisation and individual may be prosecuted. Disciplinary action will be taken for any breach.

No Smoking Policy

HUC recognises the health hazards of smoking for smokers and non-smokers and acknowledges the rights of staff to work in a smoke free environment. Consequently, the organisation has adopted a Smoking Policy which specifies that smoking is not allowed anywhere on HUC premises or near company vehicles.

Safeguarding

Post holders have a general responsibility for safeguarding children and adults at risk in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role. The expectation is that the post holder is familiar with the relevant procedures and guidelines and undertakes training at the appropriate level for their role.

Person Specification

Experience

Essential

• Good Literacy and IT skills
• Full Uk Driving License (minor infringements reviewed individually, No DD )
• Good driving skills and road safety awareness

Desirable

• Knowledge of healthcare settings, policies and procedures
• Previous driving experience within a business environment

Personal Attributes, Values and Behaviours

Essential

• HUC Ambassador
• Good communication and interpersonal skills
• Must be a team player and prepared to work flexibly
• Able to use initiative to solve problems
• IT literate with good keyboard skills
• Able to liaise with other team members and staff from other agencies at all levels

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HUC

Address

Herts Urgent Care

Ascots Lane

Welwyn Garden City

Hertfordshire

AL7 4HL

Employer's website

https://hucweb.co.uk/ (Opens in a new tab)