Job summary
Job Summary
Are you motivated with excellent organisation and communication skills? Do you have an interest in frailty? Do you have a passion for innovation and networking?
Havering Liberty Primary Care Network is looking to appoint a Care Coordinator who has an interest in working with older housebound individuals living with frailty or complex needs to live longer and healthier lives. The post holder will be part of Havering Liberty PCN-Aligned Community Team (PACT), a team pioneering a new approach to neighbourhood integration, reaching out to, and working with, existing teams in a coordinated and purposeful way.
Main duties of the job
Aim of the role:
The post holder will be expected to support their team to achieve the PCNs Values in their day to day work.
Patient centred care and health equity
Sustainability and efficiency
Collaboration and team working
Quality and excellence
Inclusivity and respect
Accountability and integrity The post holder will support the work of the PCN aligned community team (PACT) in Havering Liberty Primary Care Network. In line with the Havering Place based Partnerships priorities of Age Well and Die Well, the PACT team aims to support older housebound individuals living with frailty or complex needs to live longer and healthier lives. PACT aims to achieve this by:
providing a single point of contact for individuals and their carers
proactively undertaking comprehensive geriatric assessment to identify holistic needs and develop high quality, personalised, anticipatory care
coordinating the provision of holistic, integrated care, through collaboration with other services professionals, e.g. specialist community teams, social prescribers, voluntary sector organisations, GPs
supporting the transition from hospital to home through consultation and collaboration with acute care partner
About us
We are a collaborative healthcare network of five General Practices serving the population of Upminster and Hornchurch with an extended multi-disciplinary team seeking to provide accessible, patient-centred, and high-quality primary care services that promotes the health and well-being of our community and our workforce.
Havering Liberty PCN is led by our Clinical Director and PCN Leadership Team who work together with the GP leads and their practice colleagues. The PCN is supported by its GP Federation, Havering Health Ltd, who are the employing body for the workforce of the network. The GP Federation supports the provision of innovative, high-quality and responsible health care services for Haverings residents.
Job description
Job responsibilities
We do not facilitate Visa sponsorship
Aim of the role:
The post holder will be expected to support their team to achieve the PCNs Values in their day to day work.
Patient centred care and health equity
Sustainability and efficiency
Collaboration and team working
Quality and excellence
Inclusivity and respect
Accountability and integrity
The post holder will support the work of the PCN aligned community team (PACT) in Havering Liberty Primary Care Network.
In line with the Havering Place based Partnerships priorities of Age Well and Die Well, the PACT team aims to support older housebound individuals living with frailty or complex needs to live longer and healthier lives. PACT aims to achieve this by:
- providing a single point of contact for individuals and their carers
- proactively undertaking comprehensive geriatric assessment to identify holistic needs and develop high quality, personalised, anticipatory care
- coordinating the provision of holistic, integrated care, through collaboration with other services professionals, e.g. specialist community teams, social prescribers, voluntary sector organisations, GPs
- supporting the transition from hospital to home through consultation and collaboration with acute care partners
Key Responsibilities:
The post holder will work alongside other PCN colleagues to support the work of the clinical and non-clinical PACT members in the PCN in delivering the PACT service. They will assist coordination of all key activity including access to services, advice, information, and ensuring health and care planning is timely, efficient, and patient-centred. The post holder will be based at a primary care site and may visit patients in their own homes.
The post holder will:
work closely and in partnership with the clinicians and non-clinical PACT members, PCN leadership and GP practices.
- Provide administrative support to PACT colleagues and the GP practices through processing referrals, answering queries, making, and managing appointments.
- First point of contact for patients and their families, carers.
- contribute to public health campaigns through advice or direct care.
- Gather patient and carer feedback on the PACT service and present to the PCN leadership and wider patient stakeholders
Be prepared to handle irregular work schedules and independently address challenges as they arise.
provide cross-cover to our other PCN non-clinical, non-leadership roles at times of annual leave and sickness
Job description
Job responsibilities
We do not facilitate Visa sponsorship
Aim of the role:
The post holder will be expected to support their team to achieve the PCNs Values in their day to day work.
Patient centred care and health equity
Sustainability and efficiency
Collaboration and team working
Quality and excellence
Inclusivity and respect
Accountability and integrity
The post holder will support the work of the PCN aligned community team (PACT) in Havering Liberty Primary Care Network.
In line with the Havering Place based Partnerships priorities of Age Well and Die Well, the PACT team aims to support older housebound individuals living with frailty or complex needs to live longer and healthier lives. PACT aims to achieve this by:
- providing a single point of contact for individuals and their carers
- proactively undertaking comprehensive geriatric assessment to identify holistic needs and develop high quality, personalised, anticipatory care
- coordinating the provision of holistic, integrated care, through collaboration with other services professionals, e.g. specialist community teams, social prescribers, voluntary sector organisations, GPs
- supporting the transition from hospital to home through consultation and collaboration with acute care partners
Key Responsibilities:
The post holder will work alongside other PCN colleagues to support the work of the clinical and non-clinical PACT members in the PCN in delivering the PACT service. They will assist coordination of all key activity including access to services, advice, information, and ensuring health and care planning is timely, efficient, and patient-centred. The post holder will be based at a primary care site and may visit patients in their own homes.
The post holder will:
work closely and in partnership with the clinicians and non-clinical PACT members, PCN leadership and GP practices.
- Provide administrative support to PACT colleagues and the GP practices through processing referrals, answering queries, making, and managing appointments.
- First point of contact for patients and their families, carers.
- contribute to public health campaigns through advice or direct care.
- Gather patient and carer feedback on the PACT service and present to the PCN leadership and wider patient stakeholders
Be prepared to handle irregular work schedules and independently address challenges as they arise.
provide cross-cover to our other PCN non-clinical, non-leadership roles at times of annual leave and sickness
Person Specification
Knowledge and Skill
Essential
- NHS Priorities and Issues
- Good working knowledge of Outlook, Word, Excel, Power point, Access
- Update and maintain efficient administration systems
- Patient centred care and health equity
- Sustainability and efficiency
- Collaboration and team working
- Quality and excellence
- Inclusivity and respect
- Accountability and integrity
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential
- Working in a busy office environment
- Significant administrative experience
- Creating and maintaining office systems
- Handling sensitive and confidential information
Desirable
- Working in an NHS environment
- Working in a patient facing role in primary care
- Experience of using EMIS
Person Specification
Knowledge and Skill
Essential
- NHS Priorities and Issues
- Good working knowledge of Outlook, Word, Excel, Power point, Access
- Update and maintain efficient administration systems
- Patient centred care and health equity
- Sustainability and efficiency
- Collaboration and team working
- Quality and excellence
- Inclusivity and respect
- Accountability and integrity
Qualifications
Essential
- NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential
- Working in a busy office environment
- Significant administrative experience
- Creating and maintaining office systems
- Handling sensitive and confidential information
Desirable
- Working in an NHS environment
- Working in a patient facing role in primary care
- Experience of using EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
