Crays PCN - Care Coordinator

Job description

Job responsibilities

Provide administrative support for Clinical Directors

Carry out administrative work to support patient clinics such as covid vaccination clinics, and nurse clinics including setting up clinics, booking staff, arranging appointments, liaising with other staff and patients when necessary

Liaise with ARRS staff with regards to PCN and practice indicators and targets

Monitor Practices performance against contract targets and support work towards achieving those targets and feed back to Clinical Directors

Carry out administrative work for meetings including taking minutes and actioning action points as required

Carry out searches on the clinical computer system and report activity data to the Clinical Directors and Network Manager

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care

Provide co-ordination and navigation for people and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals

Assist the PCN Clinical Directors and Network Manager with regard to the Network Contract Directed Enhanced Service

Support the other care co-ordinators within the PCN and help develop their role

Organise PCN publicity and events when required

Maintain good communication with PCN practices

Participate in training, as appropriate

Work within organisation policies, procedures and guidelines

Any other duties considered appropriate to the post

Person Specification

Knowledge and Skills

Essential

• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders

Desirable

• Commitment to reducing health inequalities and proactively working to reach people from diverse communities
• Ability to identify risk and assess / manage risk when working with individuals

Qualifications

Essential

• Good knowledge and use of the English language
• Excellent grammar, spelling and punctuation
• Good standard of education
• Computer literacy skills

Experience

Essential

• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement
• Experience of working with a framework of confidentiality

Desirable

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience or training in personalised care and support planning
• Experience of data collection and using tools to measure the impact of services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Broomwood Health Centre

41 Broomwood Road

Orpington

Kent

BR5 2JP

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)